{"id":108727,"date":"2026-08-18T04:45:02","date_gmt":"2026-08-18T04:45:02","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/kenya\/uncategorized\/ultimate-banking-relationship-manager-kisumu\/"},"modified":"2026-08-18T04:45:02","modified_gmt":"2026-08-18T04:45:02","slug":"ultimate-banking-relationship-manager-kisumu","status":"publish","type":"post","link":"https:\/\/jobs.dataaxisnode.com\/kenya\/jobs\/kisumu\/ultimate-banking-relationship-manager-kisumu\/","title":{"rendered":"Ultimate Banking Relationship Manager &#8211; Kisumu"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\", \"title\": \"Ultimate Banking Relationship Manager - Kisumu\", \"description\": \"About the Role\\nThe Relationship Manager is primarily responsible for servicing and managing client relationships by engaging them, identifying their needs and providing them with the appropriate products, services and solutions from the entire range of HFCB Banking products. The role holder is responsible for driving profitable revenue and volume growth from their portfolio with a focus on new acquisition, deepening of existing customer relationships and cross sell thereby increasing customer share of wallet with the Bank.\\nKey Accountabilities\\nCross-selling of HFCB's products by establishing new relationships in order to grow both the assets and liabilities book.\\nPortfolio management \u2013 closely manage the top 50 customers with a portfolio not exceeding 200 customers.\\nDeputize the BBM when they are not there to drive the Bank\u2019s strategy and execute the objectives.\\nManage the high-net-worth customers of the Bank.\\nDeposit mobilization, asset growth, manage revenue drivers, and grow the PPC.\\nMaintaining customer relations by regular contact to ensure customer satisfaction and business continuity.\\nTo review account opening forms and loan applications by scrutinizing the documents to ensure they are KYC compliant.\\nTo check data entry by verifying the data captured against source documents to ensure accuracy in data capture.\\nTo analyze mortgage loan applications by interviewing the customers.\\nTo identify customers\u2019 borrowing needs by interviewing so as to ensure selling of the right mortgage product.\\nTo safeguard Bank assets by being a dual custodian to minimize frauds and losses.\\nQualifications\\nBachelor\u2019s degree in a business-related field\\nMaster\u2019s Degree will be an added advantage\\nRetail Banking Associate RBA UK or a similar qualification\\nCustomer Relationship Management Course\\nCISI Certified Level 1 will be an added advantage\\nMinimum of 3 years\u2019 experience in a similar role\\nStrong understanding of banking products, policies, procedures services, and CBK Prudential Guidelines\\nCompetencies\\nSelling and Negotiation skills\\nBasic accounting skills\\nAnalytical Skills\\nTeam Work and Interpersonal skills,\\nLeadership Skills\\nDemonstrate Integrity and Professionalism,\\nGood communication Skills both written and verbal\", \"datePosted\": \"2026-08-17\", \"hiringOrganization\": {\"@type\": \"Organization\", \"name\": \"HF Group\"}, \"jobLocation\": {\"@type\": \"Place\", \"address\": {\"@type\": \"PostalAddress\", \"addressLocality\": \"Kisumu\", \"addressCountry\": \"KE\"}}, \"directApply\": true, \"validThrough\": \"2026-08-31T23:59:59\", \"employmentType\": \"FULL_TIME\"}<\/script><\/p>\n<p><strong>Company:<\/strong> HF Group<\/p>\n<p><strong>Location:<\/strong> Kisumu<\/p>\n<p><strong>Job Type:<\/strong> Full Time<\/p>\n<p><strong>Apply Before:<\/strong> 2026-08-31<\/p>\n<h3>Job Description<\/h3>\n<p>About the Role<br \/>The Relationship Manager is primarily responsible for servicing and managing client relationships by engaging them, identifying their needs and providing them with the appropriate products, services and solutions from the entire range of HFCB Banking products. The role holder is responsible for driving profitable revenue and volume growth from their portfolio with a focus on new acquisition, deepening of existing customer relationships and cross sell thereby increasing customer share of wallet with the Bank.<br \/>Key Accountabilities<br \/>Cross-selling of HFCB&#8217;s products by establishing new relationships in order to grow both the assets and liabilities book.<br \/>Portfolio management \u2013 closely manage the top 50 customers with a portfolio not exceeding 200 customers.<br \/>Deputize the BBM when they are not there to drive the Bank\u2019s strategy and execute the objectives.<br \/>Manage the high-net-worth customers of the Bank.<br \/>Deposit mobilization, asset growth, manage revenue drivers, and grow the PPC.<br \/>Maintaining customer relations by regular contact to ensure customer satisfaction and business continuity.<br \/>To review account opening forms and loan applications by scrutinizing the documents to ensure they are KYC compliant.<br \/>To check data entry by verifying the data captured against source documents to ensure accuracy in data capture.<br \/>To analyze mortgage loan applications by interviewing the customers.<br \/>To identify customers\u2019 borrowing needs by interviewing so as to ensure selling of the right mortgage product.<br \/>To safeguard Bank assets by being a dual custodian to minimize frauds and losses.<br \/>Qualifications<br \/>Bachelor\u2019s degree in a business-related field<br \/>Master\u2019s Degree will be an added advantage<br \/>Retail Banking Associate RBA UK or a similar qualification<br \/>Customer Relationship Management Course<br \/>CISI Certified Level 1 will be an added advantage<br \/>Minimum of 3 years\u2019 experience in a similar role<br \/>Strong understanding of banking products, policies, procedures services, and CBK Prudential Guidelines<br \/>Competencies<br \/>Selling and Negotiation skills<br \/>Basic accounting skills<br \/>Analytical Skills<br \/>Team Work and Interpersonal skills,<br \/>Leadership Skills<br \/>Demonstrate Integrity and Professionalism,<br \/>Good communication Skills both written and verbal<\/p>\n<h3>How to Apply<\/h3>\n<p>Interested and qualified? Go to HF Group on hfcb.co.ke to apply<br \/>Build your CV for free. Download in different templates.<\/p>\n<p><a href=\"https:\/\/www.myjobmag.co.ke\/apply-now\/1309397\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 20px;background:#2271b1;color:#fff;text-decoration:none;border-radius:4px;\">Apply Now<\/a><\/p>\n<p><small>Source: MyJobMag<\/small><\/p>\n<p><!-- job-expiry: 2026-08-31 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: HF Group Location: Kisumu Job Type: Full Time Apply Before: 2026-08-31 Job Description About the RoleThe Relationship Manager is primarily responsible for servicing and managing client relationships by engaging them, identifying their needs and providing them with the appropriate products, services and solutions from the entire range of HFCB Banking products. The role holder [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1408,1571],"tags":[1425,2098,1413,1412],"class_list":["post-108727","post","type-post","status-publish","format-standard","hentry","category-jobs","category-kisumu","tag-full-time","tag-hf-group","tag-job-listing","tag-myjobmag"],"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/108727","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/comments?post=108727"}],"version-history":[{"count":0,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/108727\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=108727"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/categories?post=108727"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/tags?post=108727"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}