{"id":108729,"date":"2026-08-18T04:46:03","date_gmt":"2026-08-18T04:46:03","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/kenya\/uncategorized\/customer-care-centre-officer\/"},"modified":"2026-08-18T04:46:03","modified_gmt":"2026-08-18T04:46:03","slug":"customer-care-centre-officer","status":"publish","type":"post","link":"https:\/\/jobs.dataaxisnode.com\/kenya\/jobs\/nairobi\/customer-care-centre-officer\/","title":{"rendered":"Customer Care Centre Officer"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\", \"title\": \"Customer Care Centre Officer\", \"description\": \"Job Description\\nAs a Customer Care Centre Officer, you will be responsible for: - Handling and resolving client queries and complaints across Email and Social Media channels with professionalism and efficiency\\nManaging investigations Levels 1 and 2 in accordance with established protocols and delivering high-quality service within agreed service standards whilst meeting performance targets and maintaining compliance with risk, regulatory, and operational requirements. Documenting all interactions accurately and escalating complex matters appropriately.\\nQualifications\\nType of Qualification:\\nFirst Degree\\nExperience Required\\n1-2 years\\nExperience in a customer service and sales role, preferably in a financial institution.\\nDemonstrated experience in handling customer interactions, resolving queries, and delivering service excellence.\\nFamiliarity with customer relationship management systems and processes.\\nAt least six months of experience working in a Contact Centre environment in the financial services sector.\\nAdditional Information\\nBehavioural Competencies:\\nArticulating Information\\nConvincing People\\nExploring Possibilities\\nFollowing Procedures\\nInteracting with People\\nMaking Decisions\\nShowing Composure\\nUnderstanding People\\nTechnical Competencies:\\nActive Listening\\nDifficult Calls Management\\nElectronic Communications & Devices\\nInbound Phone Statistics\\nQuery Resolution\\nTelephone Caller Handling\", \"datePosted\": \"2026-08-17\", \"hiringOrganization\": {\"@type\": \"Organization\", \"name\": \"Standard Bank Group\"}, \"jobLocation\": {\"@type\": \"Place\", \"address\": {\"@type\": \"PostalAddress\", \"addressLocality\": \"Nairobi\", \"addressCountry\": \"KE\"}}, \"directApply\": true, \"validThrough\": \"2026-08-31T23:59:59\", \"employmentType\": \"FULL_TIME\"}<\/script><\/p>\n<p><strong>Company:<\/strong> Standard Bank Group<\/p>\n<p><strong>Location:<\/strong> Nairobi<\/p>\n<p><strong>Job Type:<\/strong> Full Time<\/p>\n<p><strong>Apply Before:<\/strong> 2026-08-31<\/p>\n<h3>Job Description<\/h3>\n<p>Job Description<br \/>As a Customer Care Centre Officer, you will be responsible for: &#8211; Handling and resolving client queries and complaints across Email and Social Media channels with professionalism and efficiency<br \/>Managing investigations Levels 1 and 2 in accordance with established protocols and delivering high-quality service within agreed service standards whilst meeting performance targets and maintaining compliance with risk, regulatory, and operational requirements. Documenting all interactions accurately and escalating complex matters appropriately.<br \/>Qualifications<br \/>Type of Qualification:<br \/>First Degree<br \/>Experience Required<br \/>1-2 years<br \/>Experience in a customer service and sales role, preferably in a financial institution.<br \/>Demonstrated experience in handling customer interactions, resolving queries, and delivering service excellence.<br \/>Familiarity with customer relationship management systems and processes.<br \/>At least six months of experience working in a Contact Centre environment in the financial services sector.<br \/>Additional Information<br \/>Behavioural Competencies:<br \/>Articulating Information<br \/>Convincing People<br \/>Exploring Possibilities<br \/>Following Procedures<br \/>Interacting with People<br \/>Making Decisions<br \/>Showing Composure<br \/>Understanding People<br \/>Technical Competencies:<br \/>Active Listening<br \/>Difficult Calls Management<br \/>Electronic Communications &#038; Devices<br \/>Inbound Phone Statistics<br \/>Query Resolution<br \/>Telephone Caller Handling<\/p>\n<h3>How to Apply<\/h3>\n<p>Interested and qualified? Go to Standard Bank Group on jobs.smartrecruiters.com to apply<br \/>Build your CV for free. Download in different templates.<\/p>\n<p><a href=\"https:\/\/www.myjobmag.co.ke\/apply-now\/1309392\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 20px;background:#2271b1;color:#fff;text-decoration:none;border-radius:4px;\">Apply Now<\/a><\/p>\n<p><small>Source: MyJobMag<\/small><\/p>\n<p><!-- job-expiry: 2026-08-31 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: Standard Bank Group Location: Nairobi Job Type: Full Time Apply Before: 2026-08-31 Job Description Job DescriptionAs a Customer Care Centre Officer, you will be responsible for: &#8211; Handling and resolving client queries and complaints across Email and Social Media channels with professionalism and efficiencyManaging investigations Levels 1 and 2 in accordance with established protocols [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1408,1409],"tags":[1425,1413,1412,1534],"class_list":["post-108729","post","type-post","status-publish","format-standard","hentry","category-jobs","category-nairobi","tag-full-time","tag-job-listing","tag-myjobmag","tag-standard-bank-group"],"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/108729","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/comments?post=108729"}],"version-history":[{"count":0,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/108729\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=108729"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/categories?post=108729"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/tags?post=108729"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}