{"id":108801,"date":"2026-08-18T05:20:56","date_gmt":"2026-08-18T05:20:56","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/kenya\/uncategorized\/experience-designer\/"},"modified":"2026-08-18T05:20:56","modified_gmt":"2026-08-18T05:20:56","slug":"experience-designer","status":"publish","type":"post","link":"https:\/\/jobs.dataaxisnode.com\/kenya\/jobs\/nairobi\/experience-designer\/","title":{"rendered":"Experience Designer"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\", \"title\": \"Experience Designer\", \"description\": \"Job Purpose Statement\\nTo guarantee high level of customer service, management of branch cash, observance of branch routine standards as well as ensuring that customers items are captured and transacted accurately.\\nTo observe compliance & control requirements and support the business development initiatives of the Branch.\\nKey Accountabilities Duties and Responsibilities\\nInternal Controls, Processes & Procedures 50%\\nEnsure proper controls, processes & procedures are adhered to at all time as per the laid down NCBA bank policies,\u00a0Business Continuity Plan BCP implementation and disaster recovery co-ordination\\nSupervision of Tellers including carrying out snap checks as necessary.\\nEnsure proper checks at all times before signing any bank instruments & instructions as mandated.\\nManage vault limits, cash in transit costs & safe custody of customer tools.\\nEnsure compliance with Operational, Security, Controls & processes risks requirements to avoid losses & prevent fraud arising from operational lapses, and to protect bank and customers assets.\\nAuthorisations of Customers transactions to be done promptly as per the laid down procedures and TAT.\\nPrevention of exposure to and impact of risks associated with Teller transactions.\\nEnsuring that there are no security lapses in the secured area.\\nEnsure branch is opened & closed as per the approved timelines. \u00a0Operations staff to be ready to serve customers.\\nEnsure that the NCBA bank\u2019s Policies are adhered to at all times when handling different products.\\nEnsure that the branch achieves a minimum of \u2018Satisfactory\/Acceptable\u2019 audit rating through continuous assessment and prompt closure of all audit exceptions sighted\\nEnsure you and your team remain are alert to the risk of money laundering and assist in the Bank\u2019s efforts in combating it by adhering to the key principles in relation to: \u201cidentifying your customer, knowing your customer, reporting suspicious transactions, safeguarding records and not tipping off to customers\u201d\\nCustomer Experience 20%\\nAttend to all customer queries received at the branch\u00a0and offer appropriate intervention to conclusion as per the laid down TAT.\\nMaintain and enhance communications with the Relationship Managers and customers to facilitate the flow of information and foster co-operation.\\nEnsure a high level of customer service is maintained at all times by managing the customer queues, monitoring banking hall and advising the BOM accordingly.\\nEnsure customers are well informed of the NCBA Bank products by displaying relevant up to date information in the banking hall.\\nEnsure key customers are identified and given enhanced service in the banking hall.\\nCapture all customers complaints \u00a0and ensure they are all logged in and updated in CRM\\nFinancial & New Business growth 20%\\nTogether with the BOM & BM, create ownership of the branch strategy and targets.\\nSupport the branch operations team in achieving its customer retention objectives, acquisition and growth goals.\\nEnsure that there is no revenue leakage in the branch.\\nEnsure effective management of all branch costs. overtime, CIT, consumables, utilities etc\\nPeople, Learning and growth 10%\\nEnsure proper training of new staff.\\nEnsure that staff attend scheduled internal and external trainings.\\nIn conjunction with the BOM, ensure staff proceed on leave as required.\\nCareer growth enhancement for self and direct reports\\nJob Specifications\\nAcademic Qualifications:\\nBachelor's Degree in social sciences or a business-related field\\nProfessional Qualifications:\\nAKIB training, will be an added advantage\\nCashiering\u202fand Vault management training is a must.\\nWork Experience:\\nMinimum of 3-4 years working experience in branch operations, with a minimum of 1 year as a custodian.\\nGood performance rating in the last two years.\", \"datePosted\": \"2026-08-17\", \"hiringOrganization\": {\"@type\": \"Organization\", \"name\": \"NCBA Group\"}, \"jobLocation\": {\"@type\": \"Place\", \"address\": {\"@type\": \"PostalAddress\", \"addressLocality\": \"Nairobi\", \"addressCountry\": \"KE\"}}, \"directApply\": true, \"validThrough\": \"2026-08-26T23:59:59\", \"employmentType\": \"FULL_TIME\"}<\/script><\/p>\n<p><strong>Company:<\/strong> NCBA Group<\/p>\n<p><strong>Location:<\/strong> Nairobi<\/p>\n<p><strong>Job Type:<\/strong> Full Time<\/p>\n<p><strong>Apply Before:<\/strong> 2026-08-26<\/p>\n<h3>Job Description<\/h3>\n<p>Job Purpose Statement<br \/>To guarantee high level of customer service, management of branch cash, observance of branch routine standards as well as ensuring that customers items are captured and transacted accurately.<br \/>To observe compliance &#038; control requirements and support the business development initiatives of the Branch.<br \/>Key Accountabilities Duties and Responsibilities<br \/>Internal Controls, Processes &#038; Procedures 50%<br \/>Ensure proper controls, processes &#038; procedures are adhered to at all time as per the laid down NCBA bank policies,\u00a0Business Continuity Plan BCP implementation and disaster recovery co-ordination<br \/>Supervision of Tellers including carrying out snap checks as necessary.<br \/>Ensure proper checks at all times before signing any bank instruments &#038; instructions as mandated.<br \/>Manage vault limits, cash in transit costs &#038; safe custody of customer tools.<br \/>Ensure compliance with Operational, Security, Controls &#038; processes risks requirements to avoid losses &#038; prevent fraud arising from operational lapses, and to protect bank and customers assets.<br \/>Authorisations of Customers transactions to be done promptly as per the laid down procedures and TAT.<br \/>Prevention of exposure to and impact of risks associated with Teller transactions.<br \/>Ensuring that there are no security lapses in the secured area.<br \/>Ensure branch is opened &#038; closed as per the approved timelines. \u00a0Operations staff to be ready to serve customers.<br \/>Ensure that the NCBA bank\u2019s Policies are adhered to at all times when handling different products.<br \/>Ensure that the branch achieves a minimum of \u2018Satisfactory\/Acceptable\u2019 audit rating through continuous assessment and prompt closure of all audit exceptions sighted<br \/>Ensure you and your team remain are alert to the risk of money laundering and assist in the Bank\u2019s efforts in combating it by adhering to the key principles in relation to: \u201cidentifying your customer, knowing your customer, reporting suspicious transactions, safeguarding records and not tipping off to customers\u201d<br \/>Customer Experience 20%<br \/>Attend to all customer queries received at the branch\u00a0and offer appropriate intervention to conclusion as per the laid down TAT.<br \/>Maintain and enhance communications with the Relationship Managers and customers to facilitate the flow of information and foster co-operation.<br \/>Ensure a high level of customer service is maintained at all times by managing the customer queues, monitoring banking hall and advising the BOM accordingly.<br \/>Ensure customers are well informed of the NCBA Bank products by displaying relevant up to date information in the banking hall.<br \/>Ensure key customers are identified and given enhanced service in the banking hall.<br \/>Capture all customers complaints \u00a0and ensure they are all logged in and updated in CRM<br \/>Financial &#038; New Business growth 20%<br \/>Together with the BOM &#038; BM, create ownership of the branch strategy and targets.<br \/>Support the branch operations team in achieving its customer retention objectives, acquisition and growth goals.<br \/>Ensure that there is no revenue leakage in the branch.<br \/>Ensure effective management of all branch costs. overtime, CIT, consumables, utilities etc<br \/>People, Learning and growth 10%<br \/>Ensure proper training of new staff.<br \/>Ensure that staff attend scheduled internal and external trainings.<br \/>In conjunction with the BOM, ensure staff proceed on leave as required.<br \/>Career growth enhancement for self and direct reports<br \/>Job Specifications<br \/>Academic Qualifications:<br \/>Bachelor&#8217;s Degree in social sciences or a business-related field<br \/>Professional Qualifications:<br \/>AKIB training, will be an added advantage<br \/>Cashiering\u202fand Vault management training is a must.<br \/>Work Experience:<br \/>Minimum of 3-4 years working experience in branch operations, with a minimum of 1 year as a custodian.<br \/>Good performance rating in the last two years.<\/p>\n<h3>How to Apply<\/h3>\n<p>Interested and qualified? Go to NCBA Group on ncbagroup.com to apply<br \/>Build your CV for free. Download in different templates.<\/p>\n<p><a href=\"https:\/\/www.myjobmag.co.ke\/apply-now\/1308536\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 20px;background:#2271b1;color:#fff;text-decoration:none;border-radius:4px;\">Apply Now<\/a><\/p>\n<p><small>Source: MyJobMag<\/small><\/p>\n<p><!-- job-expiry: 2026-08-26 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: NCBA Group Location: Nairobi Job Type: Full Time Apply Before: 2026-08-26 Job Description Job Purpose StatementTo guarantee high level of customer service, management of branch cash, observance of branch routine standards as well as ensuring that customers items are captured and transacted accurately.To observe compliance &#038; control requirements and support the business development initiatives [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1408,1409],"tags":[1425,1413,1412,1871],"class_list":["post-108801","post","type-post","status-publish","format-standard","hentry","category-jobs","category-nairobi","tag-full-time","tag-job-listing","tag-myjobmag","tag-ncba-group"],"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/108801","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/comments?post=108801"}],"version-history":[{"count":0,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/108801\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=108801"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/categories?post=108801"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/tags?post=108801"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}