{"id":108802,"date":"2026-08-18T05:21:24","date_gmt":"2026-08-18T05:21:24","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/kenya\/uncategorized\/specialist-it-platform-pos-support\/"},"modified":"2026-08-18T05:21:24","modified_gmt":"2026-08-18T05:21:24","slug":"specialist-it-platform-pos-support","status":"publish","type":"post","link":"https:\/\/jobs.dataaxisnode.com\/kenya\/jobs\/nairobi\/specialist-it-platform-pos-support\/","title":{"rendered":"Specialist, IT Platform POS Support"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\", \"title\": \"Specialist, IT Platform POS Support\", \"description\": \"Job Purpose Statement\\nThe IT Platform POS Support Operations Specialist is responsible for providing first-level support for Cards & POS service requests and incidents, following the IT service support model. This role ensures the completion of Daily COB Close of Business activities across Card Platforms according to documented procedures.\u00a0Additionally, the specialist applies incident and problem management processes to resolve incidents or provide appropriate workarounds, continuously improving support for Fintech\u2019s internal and external customers. The role also involves delivering new initiatives and projects related to the supported systems or associated areas.\\nKey Accountabilities Duties and Responsibilities\\nProvide 1st-level POS support, resolving service incidents escalated to the Platform Support Operations Team or providing appropriate workarounds for incidents escalated as problems, within agreed SLAs.\\nDefine, analyse, plan, and measure all aspects of POS service availability, ensuring systems, processes, tools, and roles consistently meet agreed availability targets.\\nEscalate problems and collaborate with 2nd- and 3rd-level teams to ensure timely resolution of all system faults or bugs on core and supporting business systems.\\nPerform performance tuning and capacity management to ensure efficient use of existing resources, reviewing system performance and assessing impacts of new services.\\nProvide technical support for business and technical projects, including requirements review, solution design, development, testing, and implementation in production.\\nEnforce adherence to the release cycle, improve testing processes, and provide inputs to the Change Advisory Board to support decision-making on change approvals and deployments.\\nJob Specifications\\nA Bachelor\u2019s degree in Computer Science, Information Technology or related field, a Master\u2019s degree in Technology or Business related course is an added advantage\\nMinimum 4 years\u2019 experience with at least 3 years practical proven experience in installation, setup, support and troubleshooting of any CMS Application\/POS\/Card Channel Support within a large highly digitized organization.\\nCertification and experience implementing best practice frameworks e.g. COBIT, ITIL preferred\\nProject Management Certification: PMP or PRINCE2 preferred\\nOne or more IT certifications in areas such as Microsoft Azure, AWS, Microsoft systems, UNIX or Oracle will be an added advantage.\\nKnowledge & experience working with tools such as Jenkins, ELK Stack, PostMan, SOAPUI, Git, Grafana, Zabbix etc. will be an added advantage.\\nHands on and practical knowledge in use of databases e.g. Oracle, MySQL, PostgresSQL\\nWorking experience with Core Banking Systems such as T24, Flexcube, Finacle etc. is desirable.\\nExperience in Management of External Partners and Third-party support providers.\\nWorking knowledge of Card Industry Security Standards \u2013 PCI-DSS\\nTechnical Competencies\\nTechnical skills to effectively perform Card system, business systems and POS product support activities\/tasks in a manner that consistently produce high quality of service.\\nTechnical understanding of Card Industry Standards and Operations including security standards e.g PCI\/DSS\\nThe ability to analyze and understand complex technical systems built from many separate software and hardware components.\\nStrong knowledge of financial applications & banking concepts.\\nSkilled in conceptualizing creative solutions, documenting them, and presenting\/selling them to senior management.\\nA track record of on-time, on-budget and to-specification delivery with the ability to manage end-to-end delivery of solutions.\\nThe ability to work effectively with 3rd party and internal service providers who manage the applications, systems & infrastructure in Production on behalf of Loop DFS.\\nExcellent documentation skills with experience of creating support documentation for users and the Operations Team.\\nAn understanding of the management of different software version control repositories and development frameworks.\\nHands on cloud technologies skills\", \"datePosted\": \"2026-08-17\", \"hiringOrganization\": {\"@type\": \"Organization\", \"name\": \"NCBA Group\"}, \"jobLocation\": {\"@type\": \"Place\", \"address\": {\"@type\": \"PostalAddress\", \"addressLocality\": \"Nairobi\", \"addressCountry\": \"KE\"}}, \"directApply\": true, \"validThrough\": \"2026-08-26T23:59:59\", \"employmentType\": \"FULL_TIME\"}<\/script><\/p>\n<p><strong>Company:<\/strong> NCBA Group<\/p>\n<p><strong>Location:<\/strong> Nairobi<\/p>\n<p><strong>Job Type:<\/strong> Full Time<\/p>\n<p><strong>Apply Before:<\/strong> 2026-08-26<\/p>\n<h3>Job Description<\/h3>\n<p>Job Purpose Statement<br \/>The IT Platform POS Support Operations Specialist is responsible for providing first-level support for Cards &#038; POS service requests and incidents, following the IT service support model. This role ensures the completion of Daily COB Close of Business activities across Card Platforms according to documented procedures.\u00a0Additionally, the specialist applies incident and problem management processes to resolve incidents or provide appropriate workarounds, continuously improving support for Fintech\u2019s internal and external customers. The role also involves delivering new initiatives and projects related to the supported systems or associated areas.<br \/>Key Accountabilities Duties and Responsibilities<br \/>Provide 1st-level POS support, resolving service incidents escalated to the Platform Support Operations Team or providing appropriate workarounds for incidents escalated as problems, within agreed SLAs.<br \/>Define, analyse, plan, and measure all aspects of POS service availability, ensuring systems, processes, tools, and roles consistently meet agreed availability targets.<br \/>Escalate problems and collaborate with 2nd- and 3rd-level teams to ensure timely resolution of all system faults or bugs on core and supporting business systems.<br \/>Perform performance tuning and capacity management to ensure efficient use of existing resources, reviewing system performance and assessing impacts of new services.<br \/>Provide technical support for business and technical projects, including requirements review, solution design, development, testing, and implementation in production.<br \/>Enforce adherence to the release cycle, improve testing processes, and provide inputs to the Change Advisory Board to support decision-making on change approvals and deployments.<br \/>Job Specifications<br \/>A Bachelor\u2019s degree in Computer Science, Information Technology or related field, a Master\u2019s degree in Technology or Business related course is an added advantage<br \/>Minimum 4 years\u2019 experience with at least 3 years practical proven experience in installation, setup, support and troubleshooting of any CMS Application\/POS\/Card Channel Support within a large highly digitized organization.<br \/>Certification and experience implementing best practice frameworks e.g. COBIT, ITIL preferred<br \/>Project Management Certification: PMP or PRINCE2 preferred<br \/>One or more IT certifications in areas such as Microsoft Azure, AWS, Microsoft systems, UNIX or Oracle will be an added advantage.<br \/>Knowledge &#038; experience working with tools such as Jenkins, ELK Stack, PostMan, SOAPUI, Git, Grafana, Zabbix etc. will be an added advantage.<br \/>Hands on and practical knowledge in use of databases e.g. Oracle, MySQL, PostgresSQL<br \/>Working experience with Core Banking Systems such as T24, Flexcube, Finacle etc. is desirable.<br \/>Experience in Management of External Partners and Third-party support providers.<br \/>Working knowledge of Card Industry Security Standards \u2013 PCI-DSS<br \/>Technical Competencies<br \/>Technical skills to effectively perform Card system, business systems and POS product support activities\/tasks in a manner that consistently produce high quality of service.<br \/>Technical understanding of Card Industry Standards and Operations including security standards e.g PCI\/DSS<br \/>The ability to analyze and understand complex technical systems built from many separate software and hardware components.<br \/>Strong knowledge of financial applications &#038; banking concepts.<br \/>Skilled in conceptualizing creative solutions, documenting them, and presenting\/selling them to senior management.<br \/>A track record of on-time, on-budget and to-specification delivery with the ability to manage end-to-end delivery of solutions.<br \/>The ability to work effectively with 3rd party and internal service providers who manage the applications, systems &#038; infrastructure in Production on behalf of Loop DFS.<br \/>Excellent documentation skills with experience of creating support documentation for users and the Operations Team.<br \/>An understanding of the management of different software version control repositories and development frameworks.<br \/>Hands on cloud technologies skills<\/p>\n<h3>How to Apply<\/h3>\n<p>Interested and qualified? Go to NCBA Group on ncbagroup.com to apply<br \/>Build your CV for free. Download in different templates.<\/p>\n<p><a href=\"https:\/\/www.myjobmag.co.ke\/apply-now\/1308537\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 20px;background:#2271b1;color:#fff;text-decoration:none;border-radius:4px;\">Apply Now<\/a><\/p>\n<p><small>Source: MyJobMag<\/small><\/p>\n<p><!-- job-expiry: 2026-08-26 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: NCBA Group Location: Nairobi Job Type: Full Time Apply Before: 2026-08-26 Job Description Job Purpose StatementThe IT Platform POS Support Operations Specialist is responsible for providing first-level support for Cards &#038; POS service requests and incidents, following the IT service support model. This role ensures the completion of Daily COB Close of Business activities [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1408,1409],"tags":[1425,1413,1412,1871],"class_list":["post-108802","post","type-post","status-publish","format-standard","hentry","category-jobs","category-nairobi","tag-full-time","tag-job-listing","tag-myjobmag","tag-ncba-group"],"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/108802","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/comments?post=108802"}],"version-history":[{"count":0,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/108802\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=108802"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/categories?post=108802"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/tags?post=108802"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}