{"id":108806,"date":"2026-08-18T05:23:16","date_gmt":"2026-08-18T05:23:16","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/kenya\/uncategorized\/senior-relationship-manager-commercial-banking-coast-region\/"},"modified":"2026-08-18T05:23:16","modified_gmt":"2026-08-18T05:23:16","slug":"senior-relationship-manager-commercial-banking-coast-region","status":"publish","type":"post","link":"https:\/\/jobs.dataaxisnode.com\/kenya\/jobs\/nairobi\/senior-relationship-manager-commercial-banking-coast-region\/","title":{"rendered":"Senior Relationship Manager Commercial Banking- Coast Region"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\", \"title\": \"Senior Relationship Manager Commercial Banking- Coast Region\", \"description\": \"Job Purpose Statement\\nManage a portfolio of corporate customers within the Oil & Gas sector; serve as their primary point of contact and financial advisor as well as prospect and acquire new corporate customers to grow the Bank\u2019s revenue and share of wallet for the assigned sector in line with the Bank\u2019s strategy.\\nApply experience in corporate relationship management to develop and implement account plans for the existing portfolio within the assigned sector target market, recommend, structure and sell solutions that address the customers\u2019 needs, with the support from the solution\/product teams in order to meet assigned goals and target.\\nCustomer acquisition, satisfaction, growth and retention are critical to succeed in this role. Collaborate with the all stake holders to ensure fulfilment of all deliverables. When assigned, serve in acting capacity in the absence of the Head, Corporate Banking, Nairobi Region.\\nKey Accountabilities Duties and Responsibilities\\nFinancial 40\\nThis position is responsible for achievement of the portfolio\u2019s annual financial targets both P&L and balance sheet.\\nBalance Sheet Growth\\nProfitability: Profit Before Tax PBT\\nClear and effective portfolio growth strategy that is translated into performance scorecards that deliver revenue, profitability and share of market objectives.\\nPAR contained within the limits set.\\nNPL < 5%.\\nPAR aggressively managed within the first 30 days to minimize conversion to NPL status.\\nInternal business processes 20\\nResponsible for adhering to approved policies and procedures and providing feedback on the same so as to keep them competitive.\\nAudit issues closed within the quarter of identification, or within the agreed time frames, whichever is shorter.\\nNil repeat findings\\n100% SLA Adherence\\n100% adherence to agreed turnaround times\\nCustomer 20\\nDriving customer satisfaction, developing and growing relationships with existing and potential customers, identifying opportunities for business development and guiding product development.\\nAccurate real-time CRM data\\nCustomer satisfaction:\\nNet Promoter Score\\nCSI\/RSI\\nLearning and growth 20\\nDelivering the performance objectives set and managing his\/her own learning and development to build capacity and avail him\/herself for coaching and training opportunities.\\nLevel of own development plan maintenance.\\nOwn competency score. When assigned, this position is responsible leading the delegated team, manage performance through motivation, coaching and training:\\nMaintain a high performance at an average performance rating of 90% for the team, reviewed monthly.\\nUp-to-date competency assessments and development plans for the team.\\nProduct knowledge for the team \u2013 average rating of 98%.\\nNil disruption to business \/ loss of business due to lack of appropriate numbers of qualified, available staff.\\nEmployee Engagement score.\\nLeadership - 360-degree feedback score\\nJob Specifications\\nAcademic:\\nBachelor\u2019s degree from a recognized accredited university.\\nProfessional:\\nAt least 8 years\u2019 experience in Commercial Banking, 3 of which should have been in management capacity in a similar sized organisation.\\nDesired work experience:\\nProven track record of consistently achieving a commercial department\u2019s financial growth, with a market reputation of being a trusted advisor on matters pertaining to banking.\\nSignificant experience in Corporate Banking. Experience in products, bank operations and customer experience is highly desirable.\\nIn-depth knowledge of the local banking industry, banking products, banking services and banking regulations. Sound working knowledge and understanding of general Corporate Banking regulations and practices.\", \"datePosted\": \"2026-08-17\", \"hiringOrganization\": {\"@type\": \"Organization\", \"name\": \"NCBA Group\"}, \"jobLocation\": {\"@type\": \"Place\", \"address\": {\"@type\": \"PostalAddress\", \"addressLocality\": \"Nairobi\", \"addressCountry\": \"KE\"}}, \"directApply\": true, \"validThrough\": \"2026-08-26T23:59:59\", \"employmentType\": \"FULL_TIME\"}<\/script><\/p>\n<p><strong>Company:<\/strong> NCBA Group<\/p>\n<p><strong>Location:<\/strong> Nairobi<\/p>\n<p><strong>Job Type:<\/strong> Full Time<\/p>\n<p><strong>Apply Before:<\/strong> 2026-08-26<\/p>\n<h3>Job Description<\/h3>\n<p>Job Purpose Statement<br \/>Manage a portfolio of corporate customers within the Oil & Gas sector; serve as their primary point of contact and financial advisor as well as prospect and acquire new corporate customers to grow the Bank\u2019s revenue and share of wallet for the assigned sector in line with the Bank\u2019s strategy.<br \/>Apply experience in corporate relationship management to develop and implement account plans for the existing portfolio within the assigned sector target market, recommend, structure and sell solutions that address the customers\u2019 needs, with the support from the solution\/product teams in order to meet assigned goals and target.<br \/>Customer acquisition, satisfaction, growth and retention are critical to succeed in this role. Collaborate with the all stake holders to ensure fulfilment of all deliverables. When assigned, serve in acting capacity in the absence of the Head, Corporate Banking, Nairobi Region.<br \/>Key Accountabilities Duties and Responsibilities<br \/>Financial 40<br \/>This position is responsible for achievement of the portfolio\u2019s annual financial targets both P&L and balance sheet.<br \/>Balance Sheet Growth<br \/>Profitability: Profit Before Tax PBT<br \/>Clear and effective portfolio growth strategy that is translated into performance scorecards that deliver revenue, profitability and share of market objectives.<br \/>PAR contained within the limits set.<br \/>NPL < 5%.<br \/>PAR aggressively managed within the first 30 days to minimize conversion to NPL status.<br \/>Internal business processes 20<br \/>Responsible for adhering to approved policies and procedures and providing feedback on the same so as to keep them competitive.<br \/>Audit issues closed within the quarter of identification, or within the agreed time frames, whichever is shorter.<br \/>Nil repeat findings<br \/>100% SLA Adherence<br \/>100% adherence to agreed turnaround times<br \/>Customer 20<br \/>Driving customer satisfaction, developing and growing relationships with existing and potential customers, identifying opportunities for business development and guiding product development.<br \/>Accurate real-time CRM data<br \/>Customer satisfaction:<br \/>Net Promoter Score<br \/>CSI\/RSI<br \/>Learning and growth 20<br \/>Delivering the performance objectives set and managing his\/her own learning and development to build capacity and avail him\/herself for coaching and training opportunities.<br \/>Level of own development plan maintenance.<br \/>Own competency score. When assigned, this position is responsible leading the delegated team, manage performance through motivation, coaching and training:<br \/>Maintain a high performance at an average performance rating of 90% for the team, reviewed monthly.<br \/>Up-to-date competency assessments and development plans for the team.<br \/>Product knowledge for the team \u2013 average rating of 98%.<br \/>Nil disruption to business \/ loss of business due to lack of appropriate numbers of qualified, available staff.<br \/>Employee Engagement score.<br \/>Leadership - 360-degree feedback score<br \/>Job Specifications<br \/>Academic:<br \/>Bachelor\u2019s degree from a recognized accredited university.<br \/>Professional:<br \/>At least 8 years\u2019 experience in Commercial Banking, 3 of which should have been in management capacity in a similar sized organisation.<br \/>Desired work experience:<br \/>Proven track record of consistently achieving a commercial department\u2019s financial growth, with a market reputation of being a trusted advisor on matters pertaining to banking.<br \/>Significant experience in Corporate Banking. Experience in products, bank operations and customer experience is highly desirable.<br \/>In-depth knowledge of the local banking industry, banking products, banking services and banking regulations. Sound working knowledge and understanding of general Corporate Banking regulations and practices.<\/p>\n<h3>How to Apply<\/h3>\n<p>Interested and qualified? Go to NCBA Group on ncbagroup.com to apply<br \/>Build your CV for free. Download in different templates.<\/p>\n<p><a href=\"https:\/\/www.myjobmag.co.ke\/apply-now\/1308541\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 20px;background:#2271b1;color:#fff;text-decoration:none;border-radius:4px;\">Apply Now<\/a><\/p>\n<p><small>Source: MyJobMag<\/small><\/p>\n<p><!-- job-expiry: 2026-08-26 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: NCBA Group Location: Nairobi Job Type: Full Time Apply Before: 2026-08-26 Job Description Job Purpose StatementManage a portfolio of corporate customers within the Oil &#038; Gas sector; serve as their primary point of contact and financial advisor as well as prospect and acquire new corporate customers to grow the Bank\u2019s revenue and share of [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1408,1409],"tags":[1425,1413,1412,1871],"class_list":["post-108806","post","type-post","status-publish","format-standard","hentry","category-jobs","category-nairobi","tag-full-time","tag-job-listing","tag-myjobmag","tag-ncba-group"],"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/108806","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/comments?post=108806"}],"version-history":[{"count":0,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/108806\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=108806"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/categories?post=108806"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/tags?post=108806"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}