{"id":109080,"date":"2026-08-26T03:10:01","date_gmt":"2026-08-26T03:10:01","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/kenya\/uncategorized\/customer-service-officer-3\/"},"modified":"2026-08-26T03:10:01","modified_gmt":"2026-08-26T03:10:01","slug":"customer-service-officer-3","status":"publish","type":"post","link":"https:\/\/jobs.dataaxisnode.com\/kenya\/jobs\/kenya\/customer-service-officer-3\/","title":{"rendered":"CUSTOMER SERVICE OFFICER"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\", \"title\": \"CUSTOMER SERVICE OFFICER\", \"description\": \"Reporting\\nto:\\nFOSA Manager\\nRole\\nStatement:\\nThe\\nLead support desk in handling Sacco Member Complaints, Inquiries and Passing\\ninformation to members.\\nKNOWLEDGE,\\nSKILLS & EXPERIENCE\\nBachelor\u2019s degree in Co -operative\\nManagement or any business-related degree\\nProven 5-year track record of\\nsuccessful Customer Service Career\\nRelevant industry experience and\\nknowledge of the Sacco Sector\\nHighly motivated with a drive to\\nsucceed and a passion for Sacco Members\\nGood business sense\\nInitiative and enthusiasm\\nExcellent communication and \u2019people\\nskills\u2019\\nGood planning and organizational skills\\nThe ability to work calmly under\\npressure\\nGood IT, budget and Report writing\\nskills\\nKEY\\nCOMPETENCIES\\nEffective Communication- The ability to\\ncommunicate clearly and persuasively, orally or in writing\\nTeam orientation\\nQuality Focus-Focus on delivering and\\ncontinuous improvement\\nInterpersonal Skills-Ability to create\\nand maintain open constructive relationships with others, respond helpfully to\\ntheir enquiries and to be sensitive to their situations\\nInfluence and Persuasion- Ability to\\nconvince others to agree on or to take a course of action\\nCustomer Focus- Looking after the\\ninterests of the hotel guests and ensuring that their wants, needs and\\nexpectations are met\/exceeded.\\nBusiness awareness- Capacity to\\nunderstand the business core values, vision and mission\", \"datePosted\": \"2026-08-24\", \"hiringOrganization\": {\"@type\": \"Organization\", \"name\": \"Strategic Deposit Taking Sacco LTD (STDSL)\"}, \"jobLocation\": {\"@type\": \"Place\", \"address\": {\"@type\": \"PostalAddress\", \"addressLocality\": \"Kenya\", \"addressCountry\": \"KE\"}}, \"directApply\": true, \"validThrough\": \"2026-11-22T23:59:59\", \"employmentType\": \"FULL_TIME\"}<\/script><\/p>\n<p><strong>Company:<\/strong> Strategic Deposit Taking Sacco LTD (STDSL)<\/p>\n<p><strong>Location:<\/strong> Kenya<\/p>\n<p><strong>Job Type:<\/strong> Full-time<\/p>\n<p><strong>Apply Before:<\/strong> 2026-11-22<\/p>\n<h3>Job Description<\/h3>\n<p>Reporting<br \/>to:<br \/>FOSA Manager<br \/>Role<br \/>Statement:<br \/>The<br \/>Lead support desk in handling Sacco Member Complaints, Inquiries and Passing<br \/>information to members.<br \/>KNOWLEDGE,<br \/>SKILLS &#038; EXPERIENCE<br \/>Bachelor\u2019s degree in Co -operative<br \/>Management or any business-related degree<br \/>Proven 5-year track record of<br \/>successful Customer Service Career<br \/>Relevant industry experience and<br \/>knowledge of the Sacco Sector<br \/>Highly motivated with a drive to<br \/>succeed and a passion for Sacco Members<br \/>Good business sense<br \/>Initiative and enthusiasm<br \/>Excellent communication and \u2019people<br \/>skills\u2019<br \/>Good planning and organizational skills<br \/>The ability to work calmly under<br \/>pressure<br \/>Good IT, budget and Report writing<br \/>skills<br \/>KEY<br \/>COMPETENCIES<br \/>Effective Communication- The ability to<br \/>communicate clearly and persuasively, orally or in writing<br \/>Team orientation<br \/>Quality Focus-Focus on delivering and<br \/>continuous improvement<br \/>Interpersonal Skills-Ability to create<br \/>and maintain open constructive relationships with others, respond helpfully to<br \/>their enquiries and to be sensitive to their situations<br \/>Influence and Persuasion- Ability to<br \/>convince others to agree on or to take a course of action<br \/>Customer Focus- Looking after the<br \/>interests of the hotel guests and ensuring that their wants, needs and<br \/>expectations are met\/exceeded.<br \/>Business awareness- Capacity to<br \/>understand the business core values, vision and mission<\/p>\n<h3>Requirements<\/h3>\n<p>Reporting<br \/>to: FOSA Manager Role<br \/>Statement: The<br \/>Lead support desk in handling Sacco Member Complaints, Inquiries and Passing<br \/>information to members. KNOWLEDGE,<br \/>SKILLS &#038; EXPERIENCE Bachelor\u2019s degree in Co -operative<br \/>Management or any business-related degree Proven 5-year track record of<br \/>successful Customer Service Career Relevant industry experience and<br \/>knowledge of the Sacco Sector Highly motivated with a drive to<br \/>succeed and a passion for Sacco Members Good business sense Initiative and enthusiasm Excellent communication and \u2019people<br \/>skills\u2019 Good planning and organizational skills The ability to work calmly under<br \/>pressure Good IT, budget and Report writing<br \/>skills KEY<br \/>COMPETENCIES Effective Communication- The ability to<br \/>communicate clearly and persuasively, orally or in writing Team orientation Quality Focus-Focus on delivering and<br \/>continuous improvement Interpersonal Skills-Ability to create<br \/>and maintain open constructive relationships with others, respond helpfully to<br \/>their enquiries and to be sensitive to their situations Influence and Persuasion- Ability to<br \/>convince others to agree on or to take a course of action Customer Focus- Looking after the<br \/>interests of the hotel guests and ensuring that their wants, needs and<br \/>expectations are met\/exceeded. Business awareness- Capacity to<br \/>understand the business core values, vision and mission<\/p>\n<h3>How to Apply<\/h3>\n<p>Apply on BrighterMonday (account required)<\/p>\n<p><a href=\"https:\/\/www.brightermonday.co.ke\/listings\/customer-service-officer-vd48kk\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 20px;background:#2271b1;color:#fff;text-decoration:none;border-radius:4px;\">Apply Now<\/a><\/p>\n<p><small>Source: BrighterMonday<\/small><\/p>\n<p><!-- job-expiry: 2026-11-22 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: Strategic Deposit Taking Sacco LTD (STDSL) Location: Kenya Job Type: Full-time Apply Before: 2026-11-22 Job Description Reportingto:FOSA ManagerRoleStatement:TheLead support desk in handling Sacco Member Complaints, Inquiries and Passinginformation to members.KNOWLEDGE,SKILLS &#038; EXPERIENCEBachelor\u2019s degree in Co -operativeManagement or any business-related degreeProven 5-year track record ofsuccessful Customer Service CareerRelevant industry experience andknowledge of the Sacco SectorHighly [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1408,1428],"tags":[1695,1654,1413,2997],"class_list":["post-109080","post","type-post","status-publish","format-standard","hentry","category-jobs","category-kenya","tag-brightermonday","tag-full-time-2","tag-job-listing","tag-strategic-deposit-taking-sacco-ltd-stdsl"],"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/109080","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/comments?post=109080"}],"version-history":[{"count":0,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/109080\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=109080"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/categories?post=109080"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/tags?post=109080"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}