{"id":98276,"date":"2026-06-20T12:39:16","date_gmt":"2026-06-20T12:39:16","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/kenya\/uncategorized\/debt-collection-process-lead\/"},"modified":"2026-06-20T12:39:16","modified_gmt":"2026-06-20T12:39:16","slug":"debt-collection-process-lead","status":"publish","type":"post","link":"https:\/\/jobs.dataaxisnode.com\/kenya\/jobs\/nairobi\/debt-collection-process-lead\/","title":{"rendered":"Debt Collection Process Lead"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\", \"title\": \"Debt Collection Process Lead\", \"description\": \"What you will do:\\nWe are looking for a data-driven and hands-on Debt Collection Process Lead to design, optimize, and manage end-to-end collections workflows for vehicle and device finance in Kenya.\\nIn this role, you will lead initiatives that strengthen the customer repayment experience while ensuring collections operations remain efficient, compliant, and scalable. On a day-to-day basis, you will work closely with the Head of Debt Collection and partner teams across Credit\/Risk, Customer Service, Product\/IT, and Legal to turn data insights into operational improvements.\\nThis is a high-impact role for someone who is proactive, structured, and takes full ownership.\\nKey Roles and Responsibilities\\nProcess design & optimization\\nDesign and continuously improve consumer collections processes across all delinquency stages\\nIntroduce and scale automation case allocation rules, workflows, customer communications and explore robotics\/AI use cases to improve efficiency and cost-to-collect.\\nAudit current workflows, improve them end-to-end test and implement changes, and design new processes where needed.\\nDocumentation & training\\nCreate and maintain SOPs, playbooks, and training materials to ensure consistent execution across internal teams and external partners if applicable.\\nSupport onboarding and continuous training for collections agents and related stakeholders.\\nCross-functional delivery\\nPartner with Customer Service, Credit\/Risk, Product\/IT, Legal, and any BPO\/agency partners to implement data-driven collections improvements.\\nCoordinate testing and rollouts of new strategies, communications, tooling changes, and policy updates.\\nContinuous improvement\\nUse customer feedback, agent input, and performance analytics to identify bottlenecks e.g., contractability, broken PTP, queue management, dispute handling.\\nPropose improvements, drive execution, and track impact through clear initiatives and timelines.\\nCompliance & governance\\nEnsure processes, scripts, and customer communication standards meet local regulatory requirements and internal policies.\\nMaintain alignment with consumer protection principles, complaint handling expectations, and audit readiness.\\nPerformance measurement & reporting\\nMonitor performance metrics and initiative results using tools such as Power BI and SQL or equivalent reporting systems.\\nCommunicate outcomes and next steps clearly to stakeholders, including regular updates to the Head of Debt Collection.\\nWhat you will need:\\nExperience improving operational processes\\nComfortable working with data and dashboards to understand performance and track results strong Excel skills.\\nAbility to work with different teams and get things done together Customer Service, Credit\/Risk, Product\/IT, Legal, and external partners when needed.\\nStrong sense of ownership, with good communication and stakeholder management skills.\\nWillingness to relocate to Nairobi Kenya.\\nNice to Have\\nExperience with debt collection processes.\\nInterest in automation and practical tech improvements rules-based case allocation, workflow tools, customer communications; curiosity about AI is a plus.\\nWorking experience with Power BI, SQL, or similar tools.\\nBenefits & Why Join Us\\nMulticultural and professional team dynamic.\\nResults-oriented bonus system\\n.\\nHousing allowance and periodic flights back to home country.\\nRelocation support flights to Nairobi, visas.\\nHealth insurance.\", \"datePosted\": \"2026-06-19\", \"hiringOrganization\": {\"@type\": \"Organization\", \"name\": \"Mogo Finance\"}, \"jobLocation\": {\"@type\": \"Place\", \"address\": {\"@type\": \"PostalAddress\", \"addressLocality\": \"Nairobi\", \"addressCountry\": \"KE\"}}, \"directApply\": true, \"validThrough\": \"2026-07-15T23:59:59\", \"employmentType\": \"FULL_TIME\"}<\/script><\/p>\n<p><strong>Company:<\/strong> Mogo Finance<\/p>\n<p><strong>Location:<\/strong> Nairobi<\/p>\n<p><strong>Job Type:<\/strong> Full Time<\/p>\n<p><strong>Apply Before:<\/strong> 2026-07-15<\/p>\n<h3>Job Description<\/h3>\n<p>What you will do:<br \/>We are looking for a data-driven and hands-on Debt Collection Process Lead to design, optimize, and manage end-to-end collections workflows for vehicle and device finance in Kenya.<br \/>In this role, you will lead initiatives that strengthen the customer repayment experience while ensuring collections operations remain efficient, compliant, and scalable. On a day-to-day basis, you will work closely with the Head of Debt Collection and partner teams across Credit\/Risk, Customer Service, Product\/IT, and Legal to turn data insights into operational improvements.<br \/>This is a high-impact role for someone who is proactive, structured, and takes full ownership.<br \/>Key Roles and Responsibilities<br \/>Process design &#038; optimization<br \/>Design and continuously improve consumer collections processes across all delinquency stages<br \/>Introduce and scale automation case allocation rules, workflows, customer communications and explore robotics\/AI use cases to improve efficiency and cost-to-collect.<br \/>Audit current workflows, improve them end-to-end test and implement changes, and design new processes where needed.<br \/>Documentation &#038; training<br \/>Create and maintain SOPs, playbooks, and training materials to ensure consistent execution across internal teams and external partners if applicable.<br \/>Support onboarding and continuous training for collections agents and related stakeholders.<br \/>Cross-functional delivery<br \/>Partner with Customer Service, Credit\/Risk, Product\/IT, Legal, and any BPO\/agency partners to implement data-driven collections improvements.<br \/>Coordinate testing and rollouts of new strategies, communications, tooling changes, and policy updates.<br \/>Continuous improvement<br \/>Use customer feedback, agent input, and performance analytics to identify bottlenecks e.g., contractability, broken PTP, queue management, dispute handling.<br \/>Propose improvements, drive execution, and track impact through clear initiatives and timelines.<br \/>Compliance &#038; governance<br \/>Ensure processes, scripts, and customer communication standards meet local regulatory requirements and internal policies.<br \/>Maintain alignment with consumer protection principles, complaint handling expectations, and audit readiness.<br \/>Performance measurement &#038; reporting<br \/>Monitor performance metrics and initiative results using tools such as Power BI and SQL or equivalent reporting systems.<br \/>Communicate outcomes and next steps clearly to stakeholders, including regular updates to the Head of Debt Collection.<br \/>What you will need:<br \/>Experience improving operational processes<br \/>Comfortable working with data and dashboards to understand performance and track results strong Excel skills.<br \/>Ability to work with different teams and get things done together Customer Service, Credit\/Risk, Product\/IT, Legal, and external partners when needed.<br \/>Strong sense of ownership, with good communication and stakeholder management skills.<br \/>Willingness to relocate to Nairobi Kenya.<br \/>Nice to Have<br \/>Experience with debt collection processes.<br \/>Interest in automation and practical tech improvements rules-based case allocation, workflow tools, customer communications; curiosity about AI is a plus.<br \/>Working experience with Power BI, SQL, or similar tools.<br \/>Benefits &#038; Why Join Us<br \/>Multicultural and professional team dynamic.<br \/>Results-oriented bonus system<br \/>.<br \/>Housing allowance and periodic flights back to home country.<br \/>Relocation support flights to Nairobi, visas.<br \/>Health insurance.<\/p>\n<h3>How to Apply<\/h3>\n<p>Interested and qualified? Go to Mogo Finance on talent.sage.hr to apply<br \/>Build your CV for free. Download in different templates.<\/p>\n<p><a href=\"https:\/\/www.myjobmag.co.ke\/apply-now\/1256604\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 20px;background:#2271b1;color:#fff;text-decoration:none;border-radius:4px;\">Apply Now<\/a><\/p>\n<p><small>Source: MyJobMag<\/small><\/p>\n<p><!-- job-expiry: 2026-07-15 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: Mogo Finance Location: Nairobi Job Type: Full Time Apply Before: 2026-07-15 Job Description What you will do:We are looking for a data-driven and hands-on Debt Collection Process Lead to design, optimize, and manage end-to-end collections workflows for vehicle and device finance in Kenya.In this role, you will lead initiatives that strengthen the customer repayment [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[1408,1409],"tags":[1425,1413,1515,1412],"class_list":["post-98276","post","type-post","status-publish","format-standard","hentry","category-jobs","category-nairobi","tag-full-time","tag-job-listing","tag-mogo-finance","tag-myjobmag"],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/98276","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/comments?post=98276"}],"version-history":[{"count":0,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/98276\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=98276"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/categories?post=98276"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/tags?post=98276"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}