{"id":98279,"date":"2026-06-20T12:39:30","date_gmt":"2026-06-20T12:39:30","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/kenya\/uncategorized\/soft-collections-supervisor-overdue\/"},"modified":"2026-06-20T12:39:30","modified_gmt":"2026-06-20T12:39:30","slug":"soft-collections-supervisor-overdue","status":"publish","type":"post","link":"https:\/\/jobs.dataaxisnode.com\/kenya\/jobs\/nairobi\/soft-collections-supervisor-overdue\/","title":{"rendered":"Soft Collections Supervisor (Overdue)"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\", \"title\": \"Soft Collections Supervisor (Overdue)\", \"description\": \"Duties and Responsibilities\\nKey Responsibilities:\\nManage overdue accounts for both cars and boda-bodas.\\nAssess staffing needs and ensure adequate coverage.\\nMonitor attendance, approve leave, and manage team schedules.\\nShadow team leads for performance support and coaching.\\nTrack call reach rates, call volumes, and overall efficiency.\\nEnsure targets for calls and collections are met.\\nLeadership and Management\\nLead the daily operations of the overdue collections team.\\nSupervise and motivate team leads and agents to meet performance goals.\\nProvide ongoing training, coaching, and feedback.\\nMonitor and optimize team performance through regular reviews and call monitoring.\\nEnsure compliance with regulatory requirements and company policies.\\nAddress escalated customer issues and provide solutions for customer satisfaction.\\nFoster a customer-centric culture, emphasizing respectful and ethical debt collection practices.\\nPrepare and present regular reports on team performance, key metrics, and collection trends.\\nSet targets for the team, share for approval, and ensure they are met.\\nDevelop and implement strategies to optimize workflows and enhance efficiency.\\nEnsure ongoing Performance Improvement Plans PIPs are in place, with regular meetings and\u00a0follow-ups.\\nCollaborate with other departments for compliance and performance improvement.\\nReport to the Head of Department on team performance and trends.\\nAny other duties that may be assigned.\\nQualifications\\nBachelor\u2019s degree in a relevant field\\nAt least 4 years\u2019 experience in a busy call center environment at a managerial level\\nAbility to provide effective leadership to a large team\\nAbility to offer quick and effective solutions for any complaint\\nExcellent communication and organizational skills\\nWe Offer\\nCompetitive salary\\nBonus based on performance\\nFriendly and dynamic work environment\\nOpportunity for personal development\", \"datePosted\": \"2026-06-19\", \"hiringOrganization\": {\"@type\": \"Organization\", \"name\": \"Mogo Finance\"}, \"jobLocation\": {\"@type\": \"Place\", \"address\": {\"@type\": \"PostalAddress\", \"addressLocality\": \"Nairobi\", \"addressCountry\": \"KE\"}}, \"directApply\": true, \"validThrough\": \"2026-07-15T23:59:59\", \"employmentType\": \"FULL_TIME\"}<\/script><\/p>\n<p><strong>Company:<\/strong> Mogo Finance<\/p>\n<p><strong>Location:<\/strong> Nairobi<\/p>\n<p><strong>Job Type:<\/strong> Full Time<\/p>\n<p><strong>Apply Before:<\/strong> 2026-07-15<\/p>\n<h3>Job Description<\/h3>\n<p>Duties and Responsibilities<br \/>Key Responsibilities:<br \/>Manage overdue accounts for both cars and boda-bodas.<br \/>Assess staffing needs and ensure adequate coverage.<br \/>Monitor attendance, approve leave, and manage team schedules.<br \/>Shadow team leads for performance support and coaching.<br \/>Track call reach rates, call volumes, and overall efficiency.<br \/>Ensure targets for calls and collections are met.<br \/>Leadership and Management<br \/>Lead the daily operations of the overdue collections team.<br \/>Supervise and motivate team leads and agents to meet performance goals.<br \/>Provide ongoing training, coaching, and feedback.<br \/>Monitor and optimize team performance through regular reviews and call monitoring.<br \/>Ensure compliance with regulatory requirements and company policies.<br \/>Address escalated customer issues and provide solutions for customer satisfaction.<br \/>Foster a customer-centric culture, emphasizing respectful and ethical debt collection practices.<br \/>Prepare and present regular reports on team performance, key metrics, and collection trends.<br \/>Set targets for the team, share for approval, and ensure they are met.<br \/>Develop and implement strategies to optimize workflows and enhance efficiency.<br \/>Ensure ongoing Performance Improvement Plans PIPs are in place, with regular meetings and\u00a0follow-ups.<br \/>Collaborate with other departments for compliance and performance improvement.<br \/>Report to the Head of Department on team performance and trends.<br \/>Any other duties that may be assigned.<br \/>Qualifications<br \/>Bachelor\u2019s degree in a relevant field<br \/>At least 4 years\u2019 experience in a busy call center environment at a managerial level<br \/>Ability to provide effective leadership to a large team<br \/>Ability to offer quick and effective solutions for any complaint<br \/>Excellent communication and organizational skills<br \/>We Offer<br \/>Competitive salary<br \/>Bonus based on performance<br \/>Friendly and dynamic work environment<br \/>Opportunity for personal development<\/p>\n<h3>How to Apply<\/h3>\n<p>Interested and qualified? Go to Mogo Finance on talent.sage.hr to apply<br \/>Build your CV for free. Download in different templates.<\/p>\n<p><a href=\"https:\/\/www.myjobmag.co.ke\/apply-now\/1256607\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 20px;background:#2271b1;color:#fff;text-decoration:none;border-radius:4px;\">Apply Now<\/a><\/p>\n<p><small>Source: MyJobMag<\/small><\/p>\n<p><!-- job-expiry: 2026-07-15 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: Mogo Finance Location: Nairobi Job Type: Full Time Apply Before: 2026-07-15 Job Description Duties and ResponsibilitiesKey Responsibilities:Manage overdue accounts for both cars and boda-bodas.Assess staffing needs and ensure adequate coverage.Monitor attendance, approve leave, and manage team schedules.Shadow team leads for performance support and coaching.Track call reach rates, call volumes, and overall efficiency.Ensure targets for [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[1408,1409],"tags":[1425,1413,1515,1412],"class_list":["post-98279","post","type-post","status-publish","format-standard","hentry","category-jobs","category-nairobi","tag-full-time","tag-job-listing","tag-mogo-finance","tag-myjobmag"],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/98279","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/comments?post=98279"}],"version-history":[{"count":0,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/98279\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=98279"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/categories?post=98279"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/tags?post=98279"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}