{"id":98280,"date":"2026-06-20T12:39:34","date_gmt":"2026-06-20T12:39:34","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/kenya\/uncategorized\/customer-care-and-debt-collection-agent-device-financing\/"},"modified":"2026-06-20T12:39:34","modified_gmt":"2026-06-20T12:39:34","slug":"customer-care-and-debt-collection-agent-device-financing","status":"publish","type":"post","link":"https:\/\/jobs.dataaxisnode.com\/kenya\/jobs\/nairobi\/customer-care-and-debt-collection-agent-device-financing\/","title":{"rendered":"Customer Care and Debt Collection Agent (Device Financing)"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\", \"title\": \"Customer Care and Debt Collection Agent (Device Financing)\", \"description\": \"WHAT YOU WILL DO\\nWelcome calls to new customers\\nEarly-stage debt collection reminders and follow-ups\\nOngoing customer support through call, WhatsApp, and other channels\\nAssist in onboarding and training new team members as the product scales\\nEnsure that all interactions are aligned with Mogo\u2019s tone of voice and customer experience standards\\nCoordinate with Loan Officers and Field Teams to ensure seamless customer onboarding and issue resolution.\\nCollaborate with the CRM teams to improve customer interaction flows\\nWHAT YOU NEED\\nMinimum 1 years' experience in customer care, debt collection, or telesales \u2014 ideally in financial services, telco, or asset financing\\nStrong communication skills in English and Swahili\\nExperience working with CRM tools and call center systems\\nAbility to work independently, prioritize tasks, and thrive in a fast-paced environment\\nStrong organizational skills and attention to detail\\nADDED ADVANTAGE:\\nExperience supporting financing or credit-based products\\nBackground in launching or supporting new business units\", \"datePosted\": \"2026-06-19\", \"hiringOrganization\": {\"@type\": \"Organization\", \"name\": \"Mogo Finance\"}, \"jobLocation\": {\"@type\": \"Place\", \"address\": {\"@type\": \"PostalAddress\", \"addressLocality\": \"Nairobi\", \"addressCountry\": \"KE\"}}, \"directApply\": true, \"validThrough\": \"2026-07-15T23:59:59\", \"employmentType\": \"FULL_TIME\"}<\/script><\/p>\n<p><strong>Company:<\/strong> Mogo Finance<\/p>\n<p><strong>Location:<\/strong> Nairobi<\/p>\n<p><strong>Job Type:<\/strong> Full Time<\/p>\n<p><strong>Apply Before:<\/strong> 2026-07-15<\/p>\n<h3>Job Description<\/h3>\n<p>WHAT YOU WILL DO<br \/>Welcome calls to new customers<br \/>Early-stage debt collection reminders and follow-ups<br \/>Ongoing customer support through call, WhatsApp, and other channels<br \/>Assist in onboarding and training new team members as the product scales<br \/>Ensure that all interactions are aligned with Mogo\u2019s tone of voice and customer experience standards<br \/>Coordinate with Loan Officers and Field Teams to ensure seamless customer onboarding and issue resolution.<br \/>Collaborate with the CRM teams to improve customer interaction flows<br \/>WHAT YOU NEED<br \/>Minimum 1 years&#8217; experience in customer care, debt collection, or telesales \u2014 ideally in financial services, telco, or asset financing<br \/>Strong communication skills in English and Swahili<br \/>Experience working with CRM tools and call center systems<br \/>Ability to work independently, prioritize tasks, and thrive in a fast-paced environment<br \/>Strong organizational skills and attention to detail<br \/>ADDED ADVANTAGE:<br \/>Experience supporting financing or credit-based products<br \/>Background in launching or supporting new business units<\/p>\n<h3>How to Apply<\/h3>\n<p>Interested and qualified? Go to Mogo Finance on talent.sage.hr to apply<br \/>Build your CV for free. Download in different templates.<\/p>\n<p><a href=\"https:\/\/www.myjobmag.co.ke\/apply-now\/1256612\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 20px;background:#2271b1;color:#fff;text-decoration:none;border-radius:4px;\">Apply Now<\/a><\/p>\n<p><small>Source: MyJobMag<\/small><\/p>\n<p><!-- job-expiry: 2026-07-15 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: Mogo Finance Location: Nairobi Job Type: Full Time Apply Before: 2026-07-15 Job Description WHAT YOU WILL DOWelcome calls to new customersEarly-stage debt collection reminders and follow-upsOngoing customer support through call, WhatsApp, and other channelsAssist in onboarding and training new team members as the product scalesEnsure that all interactions are aligned with Mogo\u2019s tone of [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[1408,1409],"tags":[1425,1413,1515,1412],"class_list":["post-98280","post","type-post","status-publish","format-standard","hentry","category-jobs","category-nairobi","tag-full-time","tag-job-listing","tag-mogo-finance","tag-myjobmag"],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/98280","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/comments?post=98280"}],"version-history":[{"count":0,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/98280\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=98280"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/categories?post=98280"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/tags?post=98280"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}