{"id":98785,"date":"2026-06-20T14:47:21","date_gmt":"2026-06-20T14:47:21","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/kenya\/uncategorized\/customer-care-officer-one-position\/"},"modified":"2026-06-20T14:47:21","modified_gmt":"2026-06-20T14:47:21","slug":"customer-care-officer-one-position","status":"publish","type":"post","link":"https:\/\/jobs.dataaxisnode.com\/kenya\/jobs\/kenya\/customer-care-officer-one-position\/","title":{"rendered":"CUSTOMER CARE OFFICER (One Position)"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\", \"title\": \"CUSTOMER CARE OFFICER (One Position)\", \"description\": \"Job Summary: Responsible for acting as a liaison between members and the Society. Assist with\u00a0complaints and queries as well as serve customers by providing product and service information.\\nEssential duties and responsibilities\\n: include the following, but are not limited to the job\u00a0specifications contained herein.\\na) Ensure at all times the front office is tidy and manned.\\nb)\u00a0Receive inbound calls and respond to calls as appropriate\\nc)\u00a0Receive and register all emails and other written communication\\nd) Ensure walk-ins are properly guided, while maintaining a que time of less than 5 (FIVE)\u00a0minutes for each.\\ne) Promptly resolve customer service issues to the customer\u2019s satisfaction per the Society\u2019s\u00a0procedures and standards.\\nf) Perform administrative duties, reports and special projects associated with Customer Support\\ng)\u00a0Improve customer service experience, engage customers and facilitate the Society\u2019s growth.\\nh)\u00a0Keep accurate records and document customer service actions and discussions\\ni)\u00a0Maintain an orderly workflow according to priorities\\nj)\u00a0Handle complaints, provide appropriate solutions and alternatives within the time limits and follow\u00a0up with the relevant departments to ensure resolution.\\nk) Resolve customer complaints via phone, email, mail or social media\\nl)\u00a0Use telephones to reach out to customers and verify information\\nm)\u00a0Greet customers warmly and ascertain problem or reason for calling\\nn)\u00a0Work with the different departments in the Society to stay updated on product knowledge and\u00a0be informed of any changes in the Society\u2019s policies\\no) Impact the company\u2019s bottom line by problem solving and turning frustrated clients into\u00a0satisfied ones.\\np) Provide quality service and support in a variety of areas including, but not limited to:\u00a0membership requirements, filing of forms, and directing members to the relevant department\\nq) Continuously evaluate and identify opportunities to drive process improvements that positively\u00a0impact the customer\u2019s experience and compile reports on overall customer satisfaction.\\nr) Responsible for compiling and generating reports as they relate to customer service\\ns) Build sustainable relationships and trust with members and colleagues through open and\u00a0interactive communication\\nt)\u00a0Act as the Society\u2019s gatekeeper by dealing with unsolicited communication and or queries.\\nu) Cheerfully allow yourself to be assigned any other duty from time to time.\\nQualifications (Academic)\\n\u2022 Diploma in Office Management\\n\u2022 Computer proficiency\\nExperience\\n\u2022 At least 1 year of hands-on experience\\n\u2022 Knowledge in CRM and Call center is an added advantage\\nSkills\\n\u2022 Excellent communication skills\\n\u2022 Must be committed to providing outstanding customer service and demonstrate strong\u00a0interpersonal skills\", \"datePosted\": \"2026-05-11\", \"hiringOrganization\": {\"@type\": \"Organization\", \"name\": \"Confidential\"}, \"jobLocation\": {\"@type\": \"Place\", \"address\": {\"@type\": \"PostalAddress\", \"addressLocality\": \"Kenya\", \"addressCountry\": \"KE\"}}, \"directApply\": true, \"validThrough\": \"2026-08-09T23:59:59\", \"employmentType\": \"FULL_TIME\"}<\/script><\/p>\n<p><strong>Location:<\/strong> Kenya<\/p>\n<p><strong>Job Type:<\/strong> Full-time<\/p>\n<p><strong>Apply Before:<\/strong> 2026-08-09<\/p>\n<h3>Job Description<\/h3>\n<p>Job Summary: Responsible for acting as a liaison between members and the Society. Assist with\u00a0complaints and queries as well as serve customers by providing product and service information.<br \/>Essential duties and responsibilities<br \/>: include the following, but are not limited to the job\u00a0specifications contained herein.<br \/>a) Ensure at all times the front office is tidy and manned.<br \/>b)\u00a0Receive inbound calls and respond to calls as appropriate<br \/>c)\u00a0Receive and register all emails and other written communication<br \/>d) Ensure walk-ins are properly guided, while maintaining a que time of less than 5 (FIVE)\u00a0minutes for each.<br \/>e) Promptly resolve customer service issues to the customer\u2019s satisfaction per the Society\u2019s\u00a0procedures and standards.<br \/>f) Perform administrative duties, reports and special projects associated with Customer Support<br \/>g)\u00a0Improve customer service experience, engage customers and facilitate the Society\u2019s growth.<br \/>h)\u00a0Keep accurate records and document customer service actions and discussions<br \/>i)\u00a0Maintain an orderly workflow according to priorities<br \/>j)\u00a0Handle complaints, provide appropriate solutions and alternatives within the time limits and follow\u00a0up with the relevant departments to ensure resolution.<br \/>k) Resolve customer complaints via phone, email, mail or social media<br \/>l)\u00a0Use telephones to reach out to customers and verify information<br \/>m)\u00a0Greet customers warmly and ascertain problem or reason for calling<br \/>n)\u00a0Work with the different departments in the Society to stay updated on product knowledge and\u00a0be informed of any changes in the Society\u2019s policies<br \/>o) Impact the company\u2019s bottom line by problem solving and turning frustrated clients into\u00a0satisfied ones.<br \/>p) Provide quality service and support in a variety of areas including, but not limited to:\u00a0membership requirements, filing of forms, and directing members to the relevant department<br \/>q) Continuously evaluate and identify opportunities to drive process improvements that positively\u00a0impact the customer\u2019s experience and compile reports on overall customer satisfaction.<br \/>r) Responsible for compiling and generating reports as they relate to customer service<br \/>s) Build sustainable relationships and trust with members and colleagues through open and\u00a0interactive communication<br \/>t)\u00a0Act as the Society\u2019s gatekeeper by dealing with unsolicited communication and or queries.<br \/>u) Cheerfully allow yourself to be assigned any other duty from time to time.<br \/>Qualifications (Academic)<br \/>\u2022 Diploma in Office Management<br \/>\u2022 Computer proficiency<br \/>Experience<br \/>\u2022 At least 1 year of hands-on experience<br \/>\u2022 Knowledge in CRM and Call center is an added advantage<br \/>Skills<br \/>\u2022 Excellent communication skills<br \/>\u2022 Must be committed to providing outstanding customer service and demonstrate strong\u00a0interpersonal skills<\/p>\n<h3>Requirements<\/h3>\n<p>Job Summary: Responsible for acting as a liaison between members and the Society. Assist with\u00a0complaints and queries as well as serve customers by providing product and service information. Essential duties and responsibilities : include the following, but are not limited to the job\u00a0specifications contained herein. a) Ensure at all times the front office is tidy and manned. b)\u00a0Receive inbound calls and respond to calls as appropriate c)\u00a0Receive and register all emails and other written communication d) Ensure walk-ins are properly guided, while maintaining a que time of less than 5 (FIVE)\u00a0minutes for each. e) Promptly resolve customer service issues to the customer\u2019s satisfaction per the Society\u2019s\u00a0procedures and standards. f) Perform administrative duties, reports and special projects associated with Customer Support g)\u00a0Improve customer service experience, engage customers and facilitate the Society\u2019s growth. h)\u00a0Keep accurate records and document customer service actions and discussions i)\u00a0Maintain an orderly workflow according to priorities j)\u00a0Handle complaints, provide appropriate solutions and alternatives within the time limits and follow\u00a0up with the relevant departments to ensure resolution. k) Resolve customer complaints via phone, email, mail or social media l)\u00a0Use telephones to reach out to customers and verify information m)\u00a0Greet customers warmly and ascertain problem or reason for calling n)\u00a0Work with the different departments in the Society to stay updated on product knowledge and\u00a0be informed of any changes in the Society\u2019s policies o) Impact the company\u2019s bottom line by problem solving and turning frustrated clients into\u00a0satisfied ones. p) Provide quality service and support in a variety of areas including, but not limited to:\u00a0membership requirements, filing of forms, and directing members to the relevant department q) Continuously evaluate and identify opportunities to drive process improvements that positively\u00a0impact the customer\u2019s experience and compile reports on overall customer satisfaction. r) Responsible for compiling and generating reports as they relate to customer service s) Build sustainable relationships and trust with members and colleagues through open and\u00a0interactive communication t)\u00a0Act as the Society\u2019s gatekeeper by dealing with unsolicited communication and or queries. u) Cheerfully allow yourself to be assigned any other duty from time to time. Qualifications (Academic) \u2022 Diploma in Office Management \u2022 Computer proficiency Experience \u2022 At least 1 year of hands-on experience \u2022 Knowledge in CRM and Call center is an added advantage Skills \u2022 Excellent communication skills \u2022 Must be committed to providing outstanding customer service and demonstrate strong\u00a0interpersonal skills<\/p>\n<h3>How to Apply<\/h3>\n<p>Apply on BrighterMonday (account required)<\/p>\n<p><a href=\"https:\/\/www.brightermonday.co.ke\/listings\/customer-care-officer-one-position-z82rjg\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 20px;background:#2271b1;color:#fff;text-decoration:none;border-radius:4px;\">Apply Now<\/a><\/p>\n<p><small>Source: BrighterMonday<\/small><\/p>\n<p><!-- job-expiry: 2026-08-09 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Location: Kenya Job Type: Full-time Apply Before: 2026-08-09 Job Description Job Summary: Responsible for acting as a liaison between members and the Society. Assist with\u00a0complaints and queries as well as serve customers by providing product and service information.Essential duties and responsibilities: include the following, but are not limited to the job\u00a0specifications contained herein.a) Ensure at [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[1408,1428],"tags":[1695,1654,1413],"class_list":["post-98785","post","type-post","status-publish","format-standard","hentry","category-jobs","category-kenya","tag-brightermonday","tag-full-time-2","tag-job-listing"],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/98785","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/comments?post=98785"}],"version-history":[{"count":0,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/98785\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=98785"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/categories?post=98785"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/tags?post=98785"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}