{"id":99387,"date":"2026-06-25T13:14:00","date_gmt":"2026-06-25T13:14:00","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/kenya\/uncategorized\/manager-network-and-service-management\/"},"modified":"2026-06-25T13:14:00","modified_gmt":"2026-06-25T13:14:00","slug":"manager-network-and-service-management","status":"publish","type":"post","link":"https:\/\/jobs.dataaxisnode.com\/kenya\/jobs\/kenya\/manager-network-and-service-management\/","title":{"rendered":"Manager- Network and Service Management"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\", \"title\": \"Manager- Network and Service Management\", \"description\": \"Reporting to:\\nHead, Network & Service Management\\nBusiness Unit\\nOperations\\nWho We Are\\nTelkom connects the people that keep Kenya on the move. It does this by providing integrated telecommunications solutions to individuals, Small and Medium-sized Enterprises (SMEs), Government and large corporates in Kenya, drawing from a diverse solutions suite that includes voice, data, mobile money as well as network services. Powered by its vast Fiber optic infrastructure, it is also a major provider of wholesale, carrier-to-carrier traffic within the country and the region.\\nKey Responsibilities:\\nManage the allocated budget to ensure effective spending.\\nProcure vendors cost effectively in collaboration with procurement department\\nContribute to the timely maintenance of the network to ensure availability of network to the customers\\nProvide high quality service based on the SLA agreements and performance standards\\nCommunicate network disruptions that cause a loss of coverage to allow for the determination of potential causes of network outages and make the necessary repairs\\nEnsure that network surveillance system alarms are tended to and provide first level troubleshooting in the event of system outages.\\nEnsure that all network outages are escalated timeously to the correct function for repair and ensure that the necessary \u2018trouble tickets\u2019 are issued.\\nPrepare monthly reports regarding network faults, outages and remedial actions taken.\\nMonitor performance of the company\u2019s telecommunications network through the company\u2019s NOC to identify network outages and to take immediate remedial action.\\nManage the NOC inventory to ensure company property is accurately recorded\\nAct as the custodian of access to the company data centres.\\nEnsure that technology team members, vendors and collocation partners are granted access to data centres when required.\\nCoordinate all change requests to the telecommunications networks\\nCollaborate in the scheduling of all changes to the telecommunications network\\nCommunicate scheduled network changes to departments that may be impacted by it.\\nProvide leadership to the NOC and SMC teams, conducting training, monitoring performance and mentoring for growth.\\nAcademic background & Professional Knowledge:\\nBSC Degree in, Information Technologies, Telecommunications or a related technical field.\\nCertification in CISCO\/CCNA\\n5-8 years\u2019 experience in telecommunications engineering of which at least 5 years in management.\\nExtensive experience in operating telecommunications network monitoring equipment\\nHere Are The Skills We Are Looking For:\\nKnowledge of GSM\/3G,4G architecture, core circuit and packet architecture, VAS architecture LAN, WAN, TCPIP\\nMS Office proficiency\\nGood knowledge of the O&M processes\\nGood understanding of a telecom operators business, operational processes, information systems used.\\nAn ability to process large quantities of data fast and efficiently.\\nLeadership skills\\nHow to Apply\\n:\\nApplications should be sent by providing an updated Curriculum Vitae (CV) including details of your current telephone contacts and names of three referees.\\nPlease note, only shortlisted candidates will be contacted.\\nTelkom Kenya is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to tribe, religion, gender, age or disability.\", \"datePosted\": \"2026-06-22\", \"hiringOrganization\": {\"@type\": \"Organization\", \"name\": \"Telkom Kenya Limited\"}, \"jobLocation\": {\"@type\": \"Place\", \"address\": {\"@type\": \"PostalAddress\", \"addressLocality\": \"Kenya\", \"addressCountry\": \"KE\"}}, \"directApply\": true, \"validThrough\": \"2026-09-20T23:59:59\", \"employmentType\": \"FULL_TIME\"}<\/script><\/p>\n<p><strong>Company:<\/strong> Telkom Kenya Limited<\/p>\n<p><strong>Location:<\/strong> Kenya<\/p>\n<p><strong>Job Type:<\/strong> Full-time<\/p>\n<p><strong>Apply Before:<\/strong> 2026-09-20<\/p>\n<h3>Job Description<\/h3>\n<p>Reporting to:<br \/>Head, Network &#038; Service Management<br \/>Business Unit<br \/>Operations<br \/>Who We Are<br \/>Telkom connects the people that keep Kenya on the move. It does this by providing integrated telecommunications solutions to individuals, Small and Medium-sized Enterprises (SMEs), Government and large corporates in Kenya, drawing from a diverse solutions suite that includes voice, data, mobile money as well as network services. Powered by its vast Fiber optic infrastructure, it is also a major provider of wholesale, carrier-to-carrier traffic within the country and the region.<br \/>Key Responsibilities:<br \/>Manage the allocated budget to ensure effective spending.<br \/>Procure vendors cost effectively in collaboration with procurement department<br \/>Contribute to the timely maintenance of the network to ensure availability of network to the customers<br \/>Provide high quality service based on the SLA agreements and performance standards<br \/>Communicate network disruptions that cause a loss of coverage to allow for the determination of potential causes of network outages and make the necessary repairs<br \/>Ensure that network surveillance system alarms are tended to and provide first level troubleshooting in the event of system outages.<br \/>Ensure that all network outages are escalated timeously to the correct function for repair and ensure that the necessary \u2018trouble tickets\u2019 are issued.<br \/>Prepare monthly reports regarding network faults, outages and remedial actions taken.<br \/>Monitor performance of the company\u2019s telecommunications network through the company\u2019s NOC to identify network outages and to take immediate remedial action.<br \/>Manage the NOC inventory to ensure company property is accurately recorded<br \/>Act as the custodian of access to the company data centres.<br \/>Ensure that technology team members, vendors and collocation partners are granted access to data centres when required.<br \/>Coordinate all change requests to the telecommunications networks<br \/>Collaborate in the scheduling of all changes to the telecommunications network<br \/>Communicate scheduled network changes to departments that may be impacted by it.<br \/>Provide leadership to the NOC and SMC teams, conducting training, monitoring performance and mentoring for growth.<br \/>Academic background &#038; Professional Knowledge:<br \/>BSC Degree in, Information Technologies, Telecommunications or a related technical field.<br \/>Certification in CISCO\/CCNA<br \/>5-8 years\u2019 experience in telecommunications engineering of which at least 5 years in management.<br \/>Extensive experience in operating telecommunications network monitoring equipment<br \/>Here Are The Skills We Are Looking For:<br \/>Knowledge of GSM\/3G,4G architecture, core circuit and packet architecture, VAS architecture LAN, WAN, TCPIP<br \/>MS Office proficiency<br \/>Good knowledge of the O&#038;M processes<br \/>Good understanding of a telecom operators business, operational processes, information systems used.<br \/>An ability to process large quantities of data fast and efficiently.<br \/>Leadership skills<br \/>How to Apply<br \/>:<br \/>Applications should be sent by providing an updated Curriculum Vitae (CV) including details of your current telephone contacts and names of three referees.<br \/>Please note, only shortlisted candidates will be contacted.<br \/>Telkom Kenya is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to tribe, religion, gender, age or disability.<\/p>\n<h3>Requirements<\/h3>\n<p>Reporting to: Head, Network &#038; Service Management Business Unit Operations Who We Are Telkom connects the people that keep Kenya on the move. It does this by providing integrated telecommunications solutions to individuals, Small and Medium-sized Enterprises (SMEs), Government and large corporates in Kenya, drawing from a diverse solutions suite that includes voice, data, mobile money as well as network services. Powered by its vast Fiber optic infrastructure, it is also a major provider of wholesale, carrier-to-carrier traffic within the country and the region. Key Responsibilities: Manage the allocated budget to ensure effective spending. Procure vendors cost effectively in collaboration with procurement department Contribute to the timely maintenance of the network to ensure availability of network to the customers Provide high quality service based on the SLA agreements and performance standards Communicate network disruptions that cause a loss of coverage to allow for the determination of potential causes of network outages and make the necessary repairs Ensure that network surveillance system alarms are tended to and provide first level troubleshooting in the event of system outages. Ensure that all network outages are escalated timeously to the correct function for repair and ensure that the necessary \u2018trouble tickets\u2019 are issued. Prepare monthly reports regarding network faults, outages and remedial actions taken. Monitor performance of the company\u2019s telecommunications network through the company\u2019s NOC to identify network outages and to take immediate remedial action. Manage the NOC inventory to ensure company property is accurately recorded Act as the custodian of access to the company data centres. Ensure that technology team members, vendors and collocation partners are granted access to data centres when required. Coordinate all change requests to the telecommunications networks Collaborate in the scheduling of all changes to the telecommunications network Communicate scheduled network changes to departments that may be impacted by it. Provide leadership to the NOC and SMC teams, conducting training, monitoring performance and mentoring for growth. Academic background &#038; Professional Knowledge: BSC Degree in, Information Technologies, Telecommunications or a related technical field. Certification in CISCO\/CCNA 5-8 years\u2019 experience in telecommunications engineering of which at least 5 years in management. Extensive experience in operating telecommunications network monitoring equipment Here Are The Skills We Are Looking For: Knowledge of GSM\/3G,4G architecture, core circuit and packet architecture, VAS architecture LAN, WAN, TCPIP MS Office proficiency Good knowledge of the O&#038;M processes Good understanding of a telecom operators business, operational processes, information systems used. An ability to process large quantities of data fast and efficiently. Leadership skills How to Apply : Applications should be sent by providing an updated Curriculum Vitae (CV) including details of your current telephone contacts and names of three referees. Please note, only shortlisted candidates will be contacted. Telkom Kenya is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to tribe, religion, gender, age or disability.<\/p>\n<h3>How to Apply<\/h3>\n<p>Apply on BrighterMonday (account required)<\/p>\n<p><a href=\"https:\/\/www.brightermonday.co.ke\/listings\/manager-network-and-service-management-5pw7we\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 20px;background:#2271b1;color:#fff;text-decoration:none;border-radius:4px;\">Apply Now<\/a><\/p>\n<p><small>Source: BrighterMonday<\/small><\/p>\n<p><!-- job-expiry: 2026-09-20 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: Telkom Kenya Limited Location: Kenya Job Type: Full-time Apply Before: 2026-09-20 Job Description Reporting to:Head, Network &#038; Service ManagementBusiness UnitOperationsWho We AreTelkom connects the people that keep Kenya on the move. It does this by providing integrated telecommunications solutions to individuals, Small and Medium-sized Enterprises (SMEs), Government and large corporates in Kenya, drawing from [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[1408,1428],"tags":[1695,1654,1413,1902],"class_list":["post-99387","post","type-post","status-publish","format-standard","hentry","category-jobs","category-kenya","tag-brightermonday","tag-full-time-2","tag-job-listing","tag-telkom-kenya-limited"],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/99387","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/comments?post=99387"}],"version-history":[{"count":0,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/99387\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=99387"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/categories?post=99387"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/tags?post=99387"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}