{"id":99389,"date":"2026-06-25T13:14:19","date_gmt":"2026-06-25T13:14:19","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/kenya\/uncategorized\/regional-team-leader-enterprise-technical-field-support-coast\/"},"modified":"2026-06-25T13:14:19","modified_gmt":"2026-06-25T13:14:19","slug":"regional-team-leader-enterprise-technical-field-support-coast","status":"publish","type":"post","link":"https:\/\/jobs.dataaxisnode.com\/kenya\/jobs\/kenya\/regional-team-leader-enterprise-technical-field-support-coast\/","title":{"rendered":"Regional Team Leader \u2013 Enterprise Technical Field Support, Coast"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\", \"title\": \"Regional Team Leader \u2013 Enterprise Technical Field Support, Coast\", \"description\": \"Region\\nCoast\\nReporting to:\\nManager, Enterprise Technical Field Support - Eastern\\nBusiness Unit\\nOperations\\nWho We Are\\nTelkom connects the people that keep Kenya on the move. It does this by providing integrated telecommunications solutions to individuals, Small and Medium-sized Enterprises (SMEs), Government and large corporates in Kenya, drawing from a diverse solutions suite that includes voice, data, mobile money as well as network services. Powered by its vast Fiber optic infrastructure, it is also a major provider of wholesale, carrier-to-carrier traffic within the country and the region.\\nKey Responsibilities\\n:\\nManage field operations within the assigned region of work to ensure all KPI\u2019s are achieved. Mean time to repair (MTTR), Mean time to Implement (MTTI), Mean time to Survey(MTTS), Network availability\u00a0 (MSAN,FTTX, Switches), Contractor Management (Supervision, Inspection and quality management).\\nPrepare, maintain and continuously update schedules for Preventative maintenance, Route inspection and security patrol within the assigned region.\\nAnalyse recurring network incidents and customer faults and propose improvement plans with help from relevant teams.\\nMaintains constant communication with Customers, Customer Experience Centre & Help Desk by listening to and resolving raised network concerns by providing solutions to queries and providing continuous updates up to closure of incident or requests.\\nEnforce use of all assigned tools to perform tasks \u2013 Work force management tool, Ticketing Tools, Service delivery tools and correct use of safety gear by team when working in the field. Maintain a safe work environment by following HSE, engineering standards, procedures, and legal regulations.\\nPerformance management for assigned team and subcontractors to ensure consistent KPI achievement by all engineers. Track performance per individual and implement improvement through regular reviews with engineers and implementing the necessary actions. Assign work \/ tasks to engineer, supervise, audit and seek correction for incomplete or poorly done tasks.\\nMaintain and update region inventory of Network Nodes, Customers connecting to each nodes and media type per customer, node resource utilization, Fiber core utilization per customer link, available \/ free fiber cores, and planning for new customers in the region.\\nMaintain and update region inventory of Network Nodes, Customers connecting to each nodes and media type per customer, node resource utilization, Fiber core utilization per customer link, available \/ free fiber cores, and planning for new customers in the region.\\nEnforce an up skilling program for each engineer based on Strengths, Weakness and opportunities based on the technical landscape and current product offering.\\nWork with other teams within the Technology division and the relevant business units to provide solutions to customer problems propose improvement plans and engage in conversations on new offerings as requested.\\nAny other duty may be assigned and or delegated by the line manager.\\nAcademic background & Professional Knowledge:\\nDiploma\/University degree in IT\/Computer Science\/Electrical & Electronics Engineering\/Telecommunications\/Computer Engineering\\nTraining in management courses.\\nRelevant Certifications \u2013 Cisco (CCNA, CCNP), Juniper (JNCIA-Junos), HCNA (Huawei Certified Network Associate)\/ALU (Nokia) Service Routing Certified.\\nRelevant security certifications \u2013 CCNSA\/P, Fortinet, CheckPoint.\\nCandidates with SDWAN knowledge and or experience\\nHere Are The Skills We Are Looking For:\\nStrong technical knowledge in Telkom Kenya Products\\nExtensive knowledge of Provider Edge and Customer Edge equipment and software characteristics of various vendors and their integration capabilities.\\nExtensive knowledge of telecommunications types of network, design, and maintenance\\nPlanning and organizing and pro-active approach with the ability to multi-task in a high pressured, time critical environment.\\nHow to Apply:\\nApplications should be sent providing an updated Curriculum Vitae (CV) including details of your current telephone contacts and names of three referees.\\nPlease note, only shortlisted candidates will be contacted.\\nTelkom Kenya is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to tribe, religion, gender, age or disability.\", \"datePosted\": \"2026-06-22\", \"hiringOrganization\": {\"@type\": \"Organization\", \"name\": \"Telkom Kenya Limited\"}, \"jobLocation\": {\"@type\": \"Place\", \"address\": {\"@type\": \"PostalAddress\", \"addressLocality\": \"Kenya\", \"addressCountry\": \"KE\"}}, \"directApply\": true, \"validThrough\": \"2026-09-20T23:59:59\", \"employmentType\": \"FULL_TIME\"}<\/script><\/p>\n<p><strong>Company:<\/strong> Telkom Kenya Limited<\/p>\n<p><strong>Location:<\/strong> Kenya<\/p>\n<p><strong>Job Type:<\/strong> Full-time<\/p>\n<p><strong>Apply Before:<\/strong> 2026-09-20<\/p>\n<h3>Job Description<\/h3>\n<p>Region<br \/>Coast<br \/>Reporting to:<br \/>Manager, Enterprise Technical Field Support &#8211; Eastern<br \/>Business Unit<br \/>Operations<br \/>Who We Are<br \/>Telkom connects the people that keep Kenya on the move. It does this by providing integrated telecommunications solutions to individuals, Small and Medium-sized Enterprises (SMEs), Government and large corporates in Kenya, drawing from a diverse solutions suite that includes voice, data, mobile money as well as network services. Powered by its vast Fiber optic infrastructure, it is also a major provider of wholesale, carrier-to-carrier traffic within the country and the region.<br \/>Key Responsibilities<br \/>:<br \/>Manage field operations within the assigned region of work to ensure all KPI\u2019s are achieved. Mean time to repair (MTTR), Mean time to Implement (MTTI), Mean time to Survey(MTTS), Network availability\u00a0 (MSAN,FTTX, Switches), Contractor Management (Supervision, Inspection and quality management).<br \/>Prepare, maintain and continuously update schedules for Preventative maintenance, Route inspection and security patrol within the assigned region.<br \/>Analyse recurring network incidents and customer faults and propose improvement plans with help from relevant teams.<br \/>Maintains constant communication with Customers, Customer Experience Centre &#038; Help Desk by listening to and resolving raised network concerns by providing solutions to queries and providing continuous updates up to closure of incident or requests.<br \/>Enforce use of all assigned tools to perform tasks \u2013 Work force management tool, Ticketing Tools, Service delivery tools and correct use of safety gear by team when working in the field. Maintain a safe work environment by following HSE, engineering standards, procedures, and legal regulations.<br \/>Performance management for assigned team and subcontractors to ensure consistent KPI achievement by all engineers. Track performance per individual and implement improvement through regular reviews with engineers and implementing the necessary actions. Assign work \/ tasks to engineer, supervise, audit and seek correction for incomplete or poorly done tasks.<br \/>Maintain and update region inventory of Network Nodes, Customers connecting to each nodes and media type per customer, node resource utilization, Fiber core utilization per customer link, available \/ free fiber cores, and planning for new customers in the region.<br \/>Maintain and update region inventory of Network Nodes, Customers connecting to each nodes and media type per customer, node resource utilization, Fiber core utilization per customer link, available \/ free fiber cores, and planning for new customers in the region.<br \/>Enforce an up skilling program for each engineer based on Strengths, Weakness and opportunities based on the technical landscape and current product offering.<br \/>Work with other teams within the Technology division and the relevant business units to provide solutions to customer problems propose improvement plans and engage in conversations on new offerings as requested.<br \/>Any other duty may be assigned and or delegated by the line manager.<br \/>Academic background &#038; Professional Knowledge:<br \/>Diploma\/University degree in IT\/Computer Science\/Electrical &#038; Electronics Engineering\/Telecommunications\/Computer Engineering<br \/>Training in management courses.<br \/>Relevant Certifications \u2013 Cisco (CCNA, CCNP), Juniper (JNCIA-Junos), HCNA (Huawei Certified Network Associate)\/ALU (Nokia) Service Routing Certified.<br \/>Relevant security certifications \u2013 CCNSA\/P, Fortinet, CheckPoint.<br \/>Candidates with SDWAN knowledge and or experience<br \/>Here Are The Skills We Are Looking For:<br \/>Strong technical knowledge in Telkom Kenya Products<br \/>Extensive knowledge of Provider Edge and Customer Edge equipment and software characteristics of various vendors and their integration capabilities.<br \/>Extensive knowledge of telecommunications types of network, design, and maintenance<br \/>Planning and organizing and pro-active approach with the ability to multi-task in a high pressured, time critical environment.<br \/>How to Apply:<br \/>Applications should be sent providing an updated Curriculum Vitae (CV) including details of your current telephone contacts and names of three referees.<br \/>Please note, only shortlisted candidates will be contacted.<br \/>Telkom Kenya is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to tribe, religion, gender, age or disability.<\/p>\n<h3>Requirements<\/h3>\n<p>Region Coast Reporting to: Manager, Enterprise Technical Field Support &#8211; Eastern Business Unit Operations Who We Are Telkom connects the people that keep Kenya on the move. It does this by providing integrated telecommunications solutions to individuals, Small and Medium-sized Enterprises (SMEs), Government and large corporates in Kenya, drawing from a diverse solutions suite that includes voice, data, mobile money as well as network services. Powered by its vast Fiber optic infrastructure, it is also a major provider of wholesale, carrier-to-carrier traffic within the country and the region. Key Responsibilities : Manage field operations within the assigned region of work to ensure all KPI\u2019s are achieved. Mean time to repair (MTTR), Mean time to Implement (MTTI), Mean time to Survey(MTTS), Network availability\u00a0 (MSAN,FTTX, Switches), Contractor Management (Supervision, Inspection and quality management). Prepare, maintain and continuously update schedules for Preventative maintenance, Route inspection and security patrol within the assigned region. Analyse recurring network incidents and customer faults and propose improvement plans with help from relevant teams. Maintains constant communication with Customers, Customer Experience Centre &#038; Help Desk by listening to and resolving raised network concerns by providing solutions to queries and providing continuous updates up to closure of incident or requests. Enforce use of all assigned tools to perform tasks \u2013 Work force management tool, Ticketing Tools, Service delivery tools and correct use of safety gear by team when working in the field. Maintain a safe work environment by following HSE, engineering standards, procedures, and legal regulations. Performance management for assigned team and subcontractors to ensure consistent KPI achievement by all engineers. Track performance per individual and implement improvement through regular reviews with engineers and implementing the necessary actions. Assign work \/ tasks to engineer, supervise, audit and seek correction for incomplete or poorly done tasks. Maintain and update region inventory of Network Nodes, Customers connecting to each nodes and media type per customer, node resource utilization, Fiber core utilization per customer link, available \/ free fiber cores, and planning for new customers in the region. Maintain and update region inventory of Network Nodes, Customers connecting to each nodes and media type per customer, node resource utilization, Fiber core utilization per customer link, available \/ free fiber cores, and planning for new customers in the region. Enforce an up skilling program for each engineer based on Strengths, Weakness and opportunities based on the technical landscape and current product offering. Work with other teams within the Technology division and the relevant business units to provide solutions to customer problems propose improvement plans and engage in conversations on new offerings as requested. Any other duty may be assigned and or delegated by the line manager. Academic background &#038; Professional Knowledge: Diploma\/University degree in IT\/Computer Science\/Electrical &#038; Electronics Engineering\/Telecommunications\/Computer Engineering Training in management courses. Relevant Certifications \u2013 Cisco (CCNA, CCNP), Juniper (JNCIA-Junos), HCNA (Huawei Certified Network Associate)\/ALU (Nokia) Service Routing Certified. Relevant security certifications \u2013 CCNSA\/P, Fortinet, CheckPoint. Candidates with SDWAN knowledge and or experience Here Are The Skills We Are Looking For: Strong technical knowledge in Telkom Kenya Products Extensive knowledge of Provider Edge and Customer Edge equipment and software characteristics of various vendors and their integration capabilities. Extensive knowledge of telecommunications types of network, design, and maintenance Planning and organizing and pro-active approach with the ability to multi-task in a high pressured, time critical environment. How to Apply: Applications should be sent providing an updated Curriculum Vitae (CV) including details of your current telephone contacts and names of three referees. Please note, only shortlisted candidates will be contacted. Telkom Kenya is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to tribe, religion, gender, age or disability.<\/p>\n<h3>How to Apply<\/h3>\n<p>Apply on BrighterMonday (account required)<\/p>\n<p><a href=\"https:\/\/www.brightermonday.co.ke\/listings\/regional-team-leader-enterprise-technical-field-support-coast-qzqp4w\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 20px;background:#2271b1;color:#fff;text-decoration:none;border-radius:4px;\">Apply Now<\/a><\/p>\n<p><small>Source: BrighterMonday<\/small><\/p>\n<p><!-- job-expiry: 2026-09-20 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: Telkom Kenya Limited Location: Kenya Job Type: Full-time Apply Before: 2026-09-20 Job Description RegionCoastReporting to:Manager, Enterprise Technical Field Support &#8211; EasternBusiness UnitOperationsWho We AreTelkom connects the people that keep Kenya on the move. It does this by providing integrated telecommunications solutions to individuals, Small and Medium-sized Enterprises (SMEs), Government and large corporates in Kenya, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[1408,1428],"tags":[1695,1654,1413,1902],"class_list":["post-99389","post","type-post","status-publish","format-standard","hentry","category-jobs","category-kenya","tag-brightermonday","tag-full-time-2","tag-job-listing","tag-telkom-kenya-limited"],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/99389","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/comments?post=99389"}],"version-history":[{"count":0,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/99389\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=99389"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/categories?post=99389"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/tags?post=99389"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}