{"id":99664,"date":"2026-06-27T13:13:33","date_gmt":"2026-06-27T13:13:33","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/kenya\/uncategorized\/tele-collections-agent\/"},"modified":"2026-06-27T13:13:33","modified_gmt":"2026-06-27T13:13:33","slug":"tele-collections-agent","status":"publish","type":"post","link":"https:\/\/jobs.dataaxisnode.com\/kenya\/jobs\/nairobi\/tele-collections-agent\/","title":{"rendered":"Tele-collections Agent"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\", \"title\": \"Tele-collections Agent\", \"description\": \"Job Advertisement\\nPosition:\\nTele-collections Agent\\nLocation:\\nNairobi, Kenya\\nRole Purpose\\nOmnichannel International is seeking highly motivated, target-driven, and resilient Tele-collections Agents to join our team. The role requires individuals with proven tele collections experience, strong negotiation skills, and the ability to achieve collection targets while adhering to company policies and regulatory requirements.\\nKey Responsibilities\\nContact customers via phone to follow up on outstanding payments.\\nNegotiate payment arrangements and commitments with customers.\\nMaintain accurate records of all customer interactions and collection activities.\\nResolve customer queries related to outstanding accounts professionally and efficiently.\\nEnsure compliance with company policies, procedures, and relevant regulations.\\nMeet and exceed daily, weekly, and monthly collection targets.\\nEscalate complex cases where necessary and provide timely feedback to management\\nKey Requirements\\nDiploma or Bachelor\u2019s degree in Business, Finance, Customer Service, or a related field\\nAt least 1\u20132 years\u2019 experience in telecollections\/debt collections within a call centre (mandatory)\\nProven track record of meeting or exceeding collection and recovery targets\\nExcellent communication skills with the ability to handle difficult customer conversations professionally\\nStrong negotiation, persuasion, and conflict-resolution skills\\nGood understanding of debt collection processes, payment arrangements, and customer account management\\nBasic computer skills and ability to use CRM, collections management, or call centre systems\\nAbility to work under pressure and manage a high volume of customer interactions\\nAbility to work in shifts, including evenings, weekends, and public holidays where required\\nHow to apply:\\nQualified candidates to apply via email\\nhr@omnichannelint.com\\nclearly indicating the position they are applying for on the email subject as\\n\u201cTelecollections Agent\u201d\\nby COB 26\\nth\\nJune 2026\", \"datePosted\": \"2026-06-23\", \"hiringOrganization\": {\"@type\": \"Organization\", \"name\": \"career management centre\"}, \"jobLocation\": {\"@type\": \"Place\", \"address\": {\"@type\": \"PostalAddress\", \"addressLocality\": \"Nairobi\", \"addressCountry\": \"KE\"}}, \"directApply\": true, \"validThrough\": \"2026-07-31T23:59:59\", \"employmentType\": \"FULL_TIME\"}<\/script><\/p>\n<p><strong>Company:<\/strong> career management centre<\/p>\n<p><strong>Location:<\/strong> Nairobi<\/p>\n<p><strong>Job Type:<\/strong> Full-time<\/p>\n<p><strong>Apply Before:<\/strong> 2026-07-31<\/p>\n<h3>Job Description<\/h3>\n<p>Job Advertisement<br \/>Position:<br \/>Tele-collections Agent<br \/>Location:<br \/>Nairobi, Kenya<br \/>Role Purpose<br \/>Omnichannel International is seeking highly motivated, target-driven, and resilient Tele-collections Agents to join our team. The role requires individuals with proven tele collections experience, strong negotiation skills, and the ability to achieve collection targets while adhering to company policies and regulatory requirements.<br \/>Key Responsibilities<br \/>Contact customers via phone to follow up on outstanding payments.<br \/>Negotiate payment arrangements and commitments with customers.<br \/>Maintain accurate records of all customer interactions and collection activities.<br \/>Resolve customer queries related to outstanding accounts professionally and efficiently.<br \/>Ensure compliance with company policies, procedures, and relevant regulations.<br \/>Meet and exceed daily, weekly, and monthly collection targets.<br \/>Escalate complex cases where necessary and provide timely feedback to management<br \/>Key Requirements<br \/>Diploma or Bachelor\u2019s degree in Business, Finance, Customer Service, or a related field<br \/>At least 1\u20132 years\u2019 experience in telecollections\/debt collections within a call centre (mandatory)<br \/>Proven track record of meeting or exceeding collection and recovery targets<br \/>Excellent communication skills with the ability to handle difficult customer conversations professionally<br \/>Strong negotiation, persuasion, and conflict-resolution skills<br \/>Good understanding of debt collection processes, payment arrangements, and customer account management<br \/>Basic computer skills and ability to use CRM, collections management, or call centre systems<br \/>Ability to work under pressure and manage a high volume of customer interactions<br \/>Ability to work in shifts, including evenings, weekends, and public holidays where required<br \/>How to apply:<br \/>Qualified candidates to apply via email<br \/>hr@omnichannelint.com<br \/>clearly indicating the position they are applying for on the email subject as<br \/>\u201cTelecollections Agent\u201d<br \/>by COB 26<br \/>th<br \/>June 2026<\/p>\n<h3>How to Apply<\/h3>\n<p>career management centre<\/p>\n<p><a href=\"https:\/\/careermanagementcentre.com\/\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 20px;background:#2271b1;color:#fff;text-decoration:none;border-radius:4px;\">Apply Now<\/a><\/p>\n<p><small>Source: JobsInKenya<\/small><\/p>\n<p><!-- job-expiry: 2026-07-31 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: career management centre Location: Nairobi Job Type: Full-time Apply Before: 2026-07-31 Job Description Job AdvertisementPosition:Tele-collections AgentLocation:Nairobi, KenyaRole PurposeOmnichannel International is seeking highly motivated, target-driven, and resilient Tele-collections Agents to join our team. The role requires individuals with proven tele collections experience, strong negotiation skills, and the ability to achieve collection targets while adhering to [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[1408,1409],"tags":[1975,1654,1413,1656],"class_list":["post-99664","post","type-post","status-publish","format-standard","hentry","category-jobs","category-nairobi","tag-career-management-centre","tag-full-time-2","tag-job-listing","tag-jobsinkenya"],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/99664","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/comments?post=99664"}],"version-history":[{"count":0,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/99664\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=99664"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/categories?post=99664"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/tags?post=99664"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}