{"id":99712,"date":"2026-07-03T11:36:54","date_gmt":"2026-07-03T11:36:54","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/kenya\/uncategorized\/customer-support-specialist\/"},"modified":"2026-07-03T11:36:54","modified_gmt":"2026-07-03T11:36:54","slug":"customer-support-specialist","status":"publish","type":"post","link":"https:\/\/jobs.dataaxisnode.com\/kenya\/jobs\/nairobi\/customer-support-specialist\/","title":{"rendered":"Customer Support Specialist"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\", \"title\": \"Customer Support Specialist\", \"description\": \"Role Overview\\nWe are seeking a proactive and detail-oriented Freelance Customer Support Specialist to join our team. The role involves supporting daily operations, resolving escalations, and providing assistance to account managers to ensure smooth client servicing and issue resolution.\\nKey Responsibilities\\nManage the end-to-end visa onboarding process, ensuring all required documentation is collected and client applications are processed within the defined timelines.\\nCoordinate with internal departments to ensure smooth execution of operational tasks and resolution of support tickets.\\nMonitor application progress and proactively address delays or issues in the onboarding process.\\nTrack and manage client escalations, ensuring they are resolved professionally and within the defined timelines.\\nDocument operational processes and identify areas for workflow improvements to enhance efficiency.\\nIdentify and engage potential clients through outbound calls, emails, and networking.\\nPresent and explain the company\u2019s services to prospective clients and address their queries effectively.\\nManage incoming sales and support calls, providing assistance and addressing client inquiries in a timely and professional manner.\\nRequirements\\nProven experience in customer service, operations, or support functions preferably in a fast-paced environment.\\nStrong problem-solving and analytical skills.\\nExcellent communication and interpersonal skills.\\nAbility to multitask, prioritize, and manage time effectively.\\nProficiency with MS Office, CRM tools, or ticketing systems is an advantage.\", \"datePosted\": \"2026-07-02\", \"hiringOrganization\": {\"@type\": \"Organization\", \"name\": \"Nathan Digital\"}, \"jobLocation\": {\"@type\": \"Place\", \"address\": {\"@type\": \"PostalAddress\", \"addressLocality\": \"Nairobi\", \"addressCountry\": \"KE\"}}, \"directApply\": true, \"validThrough\": \"2026-07-16T23:59:59\", \"employmentType\": \"FULL_TIME\"}<\/script><\/p>\n<p><strong>Company:<\/strong> Nathan Digital<\/p>\n<p><strong>Location:<\/strong> Nairobi<\/p>\n<p><strong>Job Type:<\/strong> Full Time , Onsite<\/p>\n<p><strong>Apply Before:<\/strong> 2026-07-16<\/p>\n<h3>Job Description<\/h3>\n<p>Role Overview<br \/>We are seeking a proactive and detail-oriented Freelance Customer Support Specialist to join our team. The role involves supporting daily operations, resolving escalations, and providing assistance to account managers to ensure smooth client servicing and issue resolution.<br \/>Key Responsibilities<br \/>Manage the end-to-end visa onboarding process, ensuring all required documentation is collected and client applications are processed within the defined timelines.<br \/>Coordinate with internal departments to ensure smooth execution of operational tasks and resolution of support tickets.<br \/>Monitor application progress and proactively address delays or issues in the onboarding process.<br \/>Track and manage client escalations, ensuring they are resolved professionally and within the defined timelines.<br \/>Document operational processes and identify areas for workflow improvements to enhance efficiency.<br \/>Identify and engage potential clients through outbound calls, emails, and networking.<br \/>Present and explain the company\u2019s services to prospective clients and address their queries effectively.<br \/>Manage incoming sales and support calls, providing assistance and addressing client inquiries in a timely and professional manner.<br \/>Requirements<br \/>Proven experience in customer service, operations, or support functions preferably in a fast-paced environment.<br \/>Strong problem-solving and analytical skills.<br \/>Excellent communication and interpersonal skills.<br \/>Ability to multitask, prioritize, and manage time effectively.<br \/>Proficiency with MS Office, CRM tools, or ticketing systems is an advantage.<\/p>\n<h3>How to Apply<\/h3>\n<p>Interested and qualified candidates should apply using the Apply Now button below.<br \/>Build your CV for free. Download in different templates.<\/p>\n<p><a href=\"https:\/\/www.myjobmag.co.ke\/job-application\/1267277\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 20px;background:#2271b1;color:#fff;text-decoration:none;border-radius:4px;\">Apply Now<\/a><\/p>\n<p><small>Source: MyJobMag<\/small><\/p>\n<p><!-- job-expiry: 2026-07-16 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: Nathan Digital Location: Nairobi Job Type: Full Time , Onsite Apply Before: 2026-07-16 Job Description Role OverviewWe are seeking a proactive and detail-oriented Freelance Customer Support Specialist to join our team. The role involves supporting daily operations, resolving escalations, and providing assistance to account managers to ensure smooth client servicing and issue resolution.Key ResponsibilitiesManage [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[1408,1409],"tags":[1410,1413,1412,1422],"class_list":["post-99712","post","type-post","status-publish","format-standard","hentry","category-jobs","category-nairobi","tag-full-time-onsite","tag-job-listing","tag-myjobmag","tag-nathan-digital"],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/99712","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/comments?post=99712"}],"version-history":[{"count":0,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/99712\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=99712"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/categories?post=99712"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/tags?post=99712"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}