{"id":99732,"date":"2026-07-03T11:46:56","date_gmt":"2026-07-03T11:46:56","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/kenya\/uncategorized\/operations-and-client-coordinator-operations-iv\/"},"modified":"2026-07-03T11:46:56","modified_gmt":"2026-07-03T11:46:56","slug":"operations-and-client-coordinator-operations-iv","status":"publish","type":"post","link":"https:\/\/jobs.dataaxisnode.com\/kenya\/jobs\/nairobi\/operations-and-client-coordinator-operations-iv\/","title":{"rendered":"Operations and Client Coordinator, Operations IV"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\", \"title\": \"Operations and Client Coordinator, Operations IV\", \"description\": \"Job Role\\nThe Operations & Client Coordinator is responsible for managing daily operations and ensuring exceptional client service from the first inquiry to the completion of care or equipment delivery. This role oversees client communication, scheduling, follow-up, and operational coordination, serving as the face of the company and enabling leadership to focus on growth, partnerships, and strategy.\\nSTRATEGIC PURPOSE OF THE ROLE\\nThe Operations & Client Coordinator will support the organization to:\\nDeliver a seamless and professional client experience.\\nEnsure timely response to inquiries and service requests.\\nMaintain operational efficiency across healthcare and equipment services.\\nStrengthen client trust and satisfaction through proactive communication.\\nSupport accurate documentation and reporting for management oversight.\\nUphold company values and protect its reputation in every interaction.\\nDUTIES AND RESPONSIBILITIES\\nClient Experience\\nAnswer phone calls and WhatsApp messages professionally.\\nRespond to new inquiries within 5 minutes during working hours.\\nUnderstand client needs and prepare quotations.\\nFollow up with prospective clients and keep them informed.\\nRequest testimonials and referrals after successful service delivery.\\nOperations \u2013 Wholistic Home Based Care\\nSchedule caregivers and coordinate shift changes.\\nConfirm attendance and ensure care plans are followed.\\nEscalate emergencies immediately.\\nMaintain accurate client records.\\nOperations \u2013 Medisphere Medical Equipment\\nReceive product inquiries and prepare quotations.\\nCoordinate deliveries and track inventory.\\nConfirm successful deliveries.\\nHandle warranty and after-sales communication.\\nAdministration\\nMaintain the CRM daily.\\nFile contracts and quotations.\\nKeep digital records organized.\\nUpdate operational reports and prepare weekly performance summaries.\\nCommunication\\nServe as the first point of contact for clients, hospitals, doctors, and suppliers.\\nResolve issues quickly and respectfully.\\nEscalate only decisions requiring management approval.\\nStandard Operating Procedure SOP\\nMorning: Review appointments, caregiver schedules, equipment deliveries, and urgent follow-ups.\\nThroughout the day: Ensure every inquiry follows the full process from quotation to feedback.\\nEnd of day: Confirm all clients have received updates, CRM is updated, and daily report prepared for the CEO.\\nQUALIFICATIONS\\nDiploma or Bachelor\u2019s Degree in Business Administration, Healthcare Management, or related field.\\nMinimum of 2\u20133 years\u2019 experience in operations, client coordination, or customer service.\\nExperience in healthcare or medical equipment services is an added advantage.\\nStrong communication and organizational skills.\\nProficiency in CRM systems and Microsoft Office tools.\\nCOMPETENCIES\\nClient relationship management\\nScheduling and coordination\\nCRM and record management\\nQuotation and reporting preparation\\nInventory tracking and delivery coordination\\nAbility to multitask and prioritize\\nMUST HAVE A LAPTOP\", \"datePosted\": \"2026-07-03\", \"hiringOrganization\": {\"@type\": \"Organization\", \"name\": \"Accurex Leadership and Management Consultants Ltd\"}, \"jobLocation\": {\"@type\": \"Place\", \"address\": {\"@type\": \"PostalAddress\", \"addressLocality\": \"Nairobi\", \"addressCountry\": \"KE\"}}, \"directApply\": true, \"validThrough\": \"2026-08-17T23:59:59\", \"employmentType\": \"FULL_TIME\"}<\/script><\/p>\n<p><strong>Company:<\/strong> Accurex Leadership and Management Consultants Ltd<\/p>\n<p><strong>Location:<\/strong> Nairobi<\/p>\n<p><strong>Job Type:<\/strong> Full Time<\/p>\n<p><strong>Apply Before:<\/strong> 2026-08-17<\/p>\n<h3>Job Description<\/h3>\n<p>Job Role<br \/>The Operations &#038; Client Coordinator is responsible for managing daily operations and ensuring exceptional client service from the first inquiry to the completion of care or equipment delivery. This role oversees client communication, scheduling, follow-up, and operational coordination, serving as the face of the company and enabling leadership to focus on growth, partnerships, and strategy.<br \/>STRATEGIC PURPOSE OF THE ROLE<br \/>The Operations &#038; Client Coordinator will support the organization to:<br \/>Deliver a seamless and professional client experience.<br \/>Ensure timely response to inquiries and service requests.<br \/>Maintain operational efficiency across healthcare and equipment services.<br \/>Strengthen client trust and satisfaction through proactive communication.<br \/>Support accurate documentation and reporting for management oversight.<br \/>Uphold company values and protect its reputation in every interaction.<br \/>DUTIES AND RESPONSIBILITIES<br \/>Client Experience<br \/>Answer phone calls and WhatsApp messages professionally.<br \/>Respond to new inquiries within 5 minutes during working hours.<br \/>Understand client needs and prepare quotations.<br \/>Follow up with prospective clients and keep them informed.<br \/>Request testimonials and referrals after successful service delivery.<br \/>Operations \u2013 Wholistic Home Based Care<br \/>Schedule caregivers and coordinate shift changes.<br \/>Confirm attendance and ensure care plans are followed.<br \/>Escalate emergencies immediately.<br \/>Maintain accurate client records.<br \/>Operations \u2013 Medisphere Medical Equipment<br \/>Receive product inquiries and prepare quotations.<br \/>Coordinate deliveries and track inventory.<br \/>Confirm successful deliveries.<br \/>Handle warranty and after-sales communication.<br \/>Administration<br \/>Maintain the CRM daily.<br \/>File contracts and quotations.<br \/>Keep digital records organized.<br \/>Update operational reports and prepare weekly performance summaries.<br \/>Communication<br \/>Serve as the first point of contact for clients, hospitals, doctors, and suppliers.<br \/>Resolve issues quickly and respectfully.<br \/>Escalate only decisions requiring management approval.<br \/>Standard Operating Procedure SOP<br \/>Morning: Review appointments, caregiver schedules, equipment deliveries, and urgent follow-ups.<br \/>Throughout the day: Ensure every inquiry follows the full process from quotation to feedback.<br \/>End of day: Confirm all clients have received updates, CRM is updated, and daily report prepared for the CEO.<br \/>QUALIFICATIONS<br \/>Diploma or Bachelor\u2019s Degree in Business Administration, Healthcare Management, or related field.<br \/>Minimum of 2\u20133 years\u2019 experience in operations, client coordination, or customer service.<br \/>Experience in healthcare or medical equipment services is an added advantage.<br \/>Strong communication and organizational skills.<br \/>Proficiency in CRM systems and Microsoft Office tools.<br \/>COMPETENCIES<br \/>Client relationship management<br \/>Scheduling and coordination<br \/>CRM and record management<br \/>Quotation and reporting preparation<br \/>Inventory tracking and delivery coordination<br \/>Ability to multitask and prioritize<br \/>MUST HAVE A LAPTOP<\/p>\n<h3>How to Apply<\/h3>\n<p>Interested and qualified? Go to Accurex Leadership and Management Consultants Ltd on accurex.pipohris.io to apply<br \/>Build your CV for free. Download in different templates.<\/p>\n<p><a href=\"https:\/\/www.myjobmag.co.ke\/apply-now\/1268857\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 20px;background:#2271b1;color:#fff;text-decoration:none;border-radius:4px;\">Apply Now<\/a><\/p>\n<p><small>Source: MyJobMag<\/small><\/p>\n<p><!-- job-expiry: 2026-08-17 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: Accurex Leadership and Management Consultants Ltd Location: Nairobi Job Type: Full Time Apply Before: 2026-08-17 Job Description Job RoleThe Operations &#038; Client Coordinator is responsible for managing daily operations and ensuring exceptional client service from the first inquiry to the completion of care or equipment delivery. This role oversees client communication, scheduling, follow-up, and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[1408,1409],"tags":[1713,1425,1413,1412],"class_list":["post-99732","post","type-post","status-publish","format-standard","hentry","category-jobs","category-nairobi","tag-accurex-leadership-and-management-consultants-ltd","tag-full-time","tag-job-listing","tag-myjobmag"],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/99732","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/comments?post=99732"}],"version-history":[{"count":0,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/99732\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=99732"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/categories?post=99732"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/tags?post=99732"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}