{"id":99838,"date":"2026-07-03T12:51:24","date_gmt":"2026-07-03T12:51:24","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/kenya\/uncategorized\/fixed-term-telesales-officer-digital\/"},"modified":"2026-07-03T12:51:24","modified_gmt":"2026-07-03T12:51:24","slug":"fixed-term-telesales-officer-digital","status":"publish","type":"post","link":"https:\/\/jobs.dataaxisnode.com\/kenya\/jobs\/nairobi\/fixed-term-telesales-officer-digital\/","title":{"rendered":"Fixed Term &#8211; Telesales Officer, Digital"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\", \"title\": \"Fixed Term - Telesales Officer, Digital\", \"description\": \"Job Description\\nAs a Telesales Officer, you will connect with customers through phone calls and digital channels to help them find the right financial solutions for their needs. You will promote and sell a wide range of Old Mutual products across General Insurance, Life Insurance, Investments, and Banking while building strong customer relationships and delivering an exceptional customer experience. If you are energetic, confident, enjoy talking to people, and are passionate about achieving results, this is an exciting opportunity to grow your sales career with one of Africa's leading financial services companies.\\nKEY TASKS AND RESPONSIBILITIES\\nCommunicate with customers following established guidelines to address inquiries and resolve issues\\nDevelop a deep understanding of the company\u2019s products and services to make personalized recommendations\\nActively generate, qualify, and pursue leads to achieve individual sales targets\\nInitiate and manage customer interactions through phone calls and digital platforms\\nMaintain and manage a sales pipeline, providing regular updates to team leaders\\nEffectively handle customer objections to close sales and ensure satisfaction\\nBuild and sustain positive relationships with customers to drive repeat business.\\nUtilize CRM and other digital tools to record interactions and manage customer data efficiently\\nPromote and upsell additional products and services during customer engagements\\nPrepare and submit sales performance and activity reports to management\\nMeet or exceed defined KPIs, including call volume and conversion rates\\nSKILLS AND COMPETENCIES\\nProficiency in Windows-based applications e.g., MS Office and CRM systems\\nExcellent verbal and written communication skills with a customer-first attitude\\nStrong analytical skills to assess customer needs and provide tailored solutions\\nProven ability to handle objections and negotiate effectively\\nGoal-oriented with a track record of consistently meeting or exceeding sales targets\\nKNOWLEDGE & EXPERIENCE\\nSuccess in meeting or exceeding sales targets in telesales or digital sales roles\\nExperience in the insurance, financial services, or digital sales sector is highly preferred\\nProficiency with CRM systems, digital tools, and MS Office applications\\nStrong ability to build relationships and deliver tailored solutions to customer needs\\nExcellent verbal and written communication skills with strong negotiation abilities\\nAt least one year of insurance experience and progress toward certifications e.g., ACII, COP is preferred\\nQUALIFICATIONS\\nDiploma or degree in a business-related field e.g., Marketing, Sales, Business Administration\\nProgress toward insurance certifications such as ACII Associate of the Chartered Insurance Institute or COP Certificate of Proficiency in Insurance is preferred\\nA minimum of one year of experience in sales, preferably in insurance or digital sales environments\", \"datePosted\": \"2026-07-02\", \"hiringOrganization\": {\"@type\": \"Organization\", \"name\": \"Old Mutual Kenya\"}, \"jobLocation\": {\"@type\": \"Place\", \"address\": {\"@type\": \"PostalAddress\", \"addressLocality\": \"Nairobi\", \"addressCountry\": \"KE\"}}, \"directApply\": true, \"validThrough\": \"2026-07-16T23:59:59\", \"employmentType\": \"FULL_TIME\"}<\/script><\/p>\n<p><strong>Company:<\/strong> Old Mutual Kenya<\/p>\n<p><strong>Location:<\/strong> Nairobi<\/p>\n<p><strong>Job Type:<\/strong> Contract , Full Time<\/p>\n<p><strong>Apply Before:<\/strong> 2026-07-16<\/p>\n<h3>Job Description<\/h3>\n<p>Job Description<br \/>As a Telesales Officer, you will connect with customers through phone calls and digital channels to help them find the right financial solutions for their needs. You will promote and sell a wide range of Old Mutual products across General Insurance, Life Insurance, Investments, and Banking while building strong customer relationships and delivering an exceptional customer experience. If you are energetic, confident, enjoy talking to people, and are passionate about achieving results, this is an exciting opportunity to grow your sales career with one of Africa&#8217;s leading financial services companies.<br \/>KEY TASKS AND RESPONSIBILITIES<br \/>Communicate with customers following established guidelines to address inquiries and resolve issues<br \/>Develop a deep understanding of the company\u2019s products and services to make personalized recommendations<br \/>Actively generate, qualify, and pursue leads to achieve individual sales targets<br \/>Initiate and manage customer interactions through phone calls and digital platforms<br \/>Maintain and manage a sales pipeline, providing regular updates to team leaders<br \/>Effectively handle customer objections to close sales and ensure satisfaction<br \/>Build and sustain positive relationships with customers to drive repeat business.<br \/>Utilize CRM and other digital tools to record interactions and manage customer data efficiently<br \/>Promote and upsell additional products and services during customer engagements<br \/>Prepare and submit sales performance and activity reports to management<br \/>Meet or exceed defined KPIs, including call volume and conversion rates<br \/>SKILLS AND COMPETENCIES<br \/>Proficiency in Windows-based applications e.g., MS Office and CRM systems<br \/>Excellent verbal and written communication skills with a customer-first attitude<br \/>Strong analytical skills to assess customer needs and provide tailored solutions<br \/>Proven ability to handle objections and negotiate effectively<br \/>Goal-oriented with a track record of consistently meeting or exceeding sales targets<br \/>KNOWLEDGE &#038; EXPERIENCE<br \/>Success in meeting or exceeding sales targets in telesales or digital sales roles<br \/>Experience in the insurance, financial services, or digital sales sector is highly preferred<br \/>Proficiency with CRM systems, digital tools, and MS Office applications<br \/>Strong ability to build relationships and deliver tailored solutions to customer needs<br \/>Excellent verbal and written communication skills with strong negotiation abilities<br \/>At least one year of insurance experience and progress toward certifications e.g., ACII, COP is preferred<br \/>QUALIFICATIONS<br \/>Diploma or degree in a business-related field e.g., Marketing, Sales, Business Administration<br \/>Progress toward insurance certifications such as ACII Associate of the Chartered Insurance Institute or COP Certificate of Proficiency in Insurance is preferred<br \/>A minimum of one year of experience in sales, preferably in insurance or digital sales environments<\/p>\n<h3>How to Apply<\/h3>\n<p>Interested and qualified? Go to Old Mutual Kenya on oldmutual.wd3.myworkdayjobs.com to apply<br \/>Build your CV for free. Download in different templates.<\/p>\n<p><a href=\"https:\/\/www.myjobmag.co.ke\/apply-now\/1267751\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 20px;background:#2271b1;color:#fff;text-decoration:none;border-radius:4px;\">Apply Now<\/a><\/p>\n<p><small>Source: MyJobMag<\/small><\/p>\n<p><!-- job-expiry: 2026-07-16 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: Old Mutual Kenya Location: Nairobi Job Type: Contract , Full Time Apply Before: 2026-07-16 Job Description Job DescriptionAs a Telesales Officer, you will connect with customers through phone calls and digital channels to help them find the right financial solutions for their needs. You will promote and sell a wide range of Old Mutual [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[1408,1409],"tags":[1451,1413,1412,1500],"class_list":["post-99838","post","type-post","status-publish","format-standard","hentry","category-jobs","category-nairobi","tag-contract-full-time","tag-job-listing","tag-myjobmag","tag-old-mutual-kenya"],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/99838","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/comments?post=99838"}],"version-history":[{"count":0,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/99838\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=99838"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/categories?post=99838"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/tags?post=99838"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}