{"id":99862,"date":"2026-07-03T16:53:02","date_gmt":"2026-07-03T16:53:02","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/kenya\/uncategorized\/branch-leader-readvertisement-2\/"},"modified":"2026-07-03T16:53:02","modified_gmt":"2026-07-03T16:53:02","slug":"branch-leader-readvertisement-2","status":"publish","type":"post","link":"https:\/\/jobs.dataaxisnode.com\/kenya\/jobs\/busia\/branch-leader-readvertisement-2\/","title":{"rendered":"Branch Leader-Readvertisement"},"content":{"rendered":"<p><script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\/\", \"@type\": \"JobPosting\", \"title\": \"Branch Leader-Readvertisement\", \"description\": \"About Tugende\\nTugende uses asset finance, technology, and a customer-centric model to help informal sector entrepreneurs dramatically increase their economic trajectory. Tugende\u2019s core asset finance packages include medical and life insurance, training, safety equipment, and digital credit profiles in addition to affordable asset financing for SMEs. By helping clients grow economically and building digital track records of responsibility, we are creating a long-term ecosystem for MSMEs that will grow and thrive.\\nTugende is tackling the credit gap for small businesses in Africa by enabling informal entrepreneurs to 1 own income\u2011generating assets, 2 build a verifiable digital credit profile, and 3 earn future growth opportunities through the Tugende digital platform. This platform includes discounts, smartphones, e\u2011commerce opportunities, and on\u2011demand credit lines. Tugende has financed 70,000+ clients and has hundreds of employees serving clients across 15 branches in Uganda and 8 in Kenya.\\nAbout the role\\nThe branch leader is responsible for providing leadership to the entire branch team for business growth while ensuring optimal resource allocation. The branch leader is also the representative of the company in the branch\u2019s area of operation, hence the key contact between Tugende and the business community.\\nThe successful candidate will exemplify and embrace Tugende\u2019s Core Values of: Integrity, Empathy, Solutions Oriented, Work as a Team and Always Growing.\\nKey Duties and Responsibilities\\nBranch and Field Operations\\nDirect oversight of all branch operational activities including sales, customer relations, and administration.\\nDriving profitability and portfolio expansion through strategic planning and execution while ensuring prudent management of company resources and inventory through meticulous record-keeping and routine audits.\\nRevenue Generation\\nLead the team from the front in ensuring that there is sufficient and sustainable revenue\u00a0 generation from the branch through the following;\\nDriving Marketing initiatives for promoting Tugende products\\nAllocation of tasks and resources aimed at generating leads, lead conversion and actively ensuring execution\\nTimely escalation of issues\u00a0 that impede revenue generation and requests for support\\nClose supervision of the customer service and efficiency in the sales process.\\nCredit and Risk Management\\nManagement of the entire credit lifecycle from origination and assessment to disbursement and recovery.\\nImplementing strategies to maintain portfolio quality and minimize non-performing loans, while conducting market surveys to identify emerging risks and growth opportunities for the target market.\\nCustomer Service Excellence\\nUpholding high service standards by resolving escalated complaints and building rapport with the community.\\nStrengthening customer engagement through routine stage visits and service initiatives aimed at driving satisfaction, retention, and long-term brand loyalty.\\nTrain other team members, especially the \ufb01eld team to provide good customer service to clients and timely resolution of customer queries.\\nUnderstand the customer journey by regularly participating in customer activities e.g. classes, vetting visits, calls and visits to clients, impounding events, lease completion activities, and lease termination activities.\\nMonitor\u00a0 client\u2019s\u00a0 lifecycle from onboarding, payment schedules to \ufb01nal closure of issuance of logbooks.\\nBudgets and Forecasting\\nOversight of branch budgeting and financial forecasts, including active management of the Branch P&L.\\nMonitoring track and report on resource utilization versus approved budgets while developing forecast models for demand and sales to guide operational planning.\\nTeam Performance Management\\nSetting clear performance expectations and providing constructive coaching to drive high team productivity.\\nManaging staff development plans, ensure optimal resource allocation and address performance gaps in accordance with company best practices.\\nCompliance and Reporting\\nEnforcing strict adherence to Tugende policies, SOPs, and regulatory standards including KYC\/AML and data protection.\\nPreparing comprehensive daily and monthly performance reports for management that highlight emerging trends and asset status.\\nTechnological Uptake and Controls\\nSupporting the implementation of company IT guidelines and promoting the adoption of digital tools across the branch.\\nEnsuring all client agreements are accurately documented and archived while maintaining operational discipline through robust internal controls.\\nEnsuring proper and timely assets lease management i.e. acquiring necessary documentation and ensuring assets are disbursed on time.\\nKey Qualification, Experience, Working Condition\u00a0 and Abilities\\nBachelor\u2019s degree in Business, Finance, Microfinance, Economics, or related field.\\nAt least 5 years\u2019 experience in the financial services sector, including 2\u20133 years in a supervisory or branch leadership role.\\nOffice and field-ba\", \"datePosted\": \"2026-07-03\", \"hiringOrganization\": {\"@type\": \"Organization\", \"name\": \"Tugende\"}, \"jobLocation\": {\"@type\": \"Place\", \"address\": {\"@type\": \"PostalAddress\", \"addressLocality\": \"Busia\", \"addressCountry\": \"KE\"}}, \"directApply\": true, \"validThrough\": \"2026-07-17T23:59:59\", \"employmentType\": \"FULL_TIME\"}<\/script><\/p>\n<p><strong>Company:<\/strong> Tugende<\/p>\n<p><strong>Location:<\/strong> Busia<\/p>\n<p><strong>Job Type:<\/strong> Full Time , Onsite<\/p>\n<p><strong>Apply Before:<\/strong> 2026-07-17<\/p>\n<h3>Job Description<\/h3>\n<p>About Tugende<br \/>Tugende uses asset finance, technology, and a customer-centric model to help informal sector entrepreneurs dramatically increase their economic trajectory. Tugende\u2019s core asset finance packages include medical and life insurance, training, safety equipment, and digital credit profiles in addition to affordable asset financing for SMEs. By helping clients grow economically and building digital track records of responsibility, we are creating a long-term ecosystem for MSMEs that will grow and thrive.<br \/>Tugende is tackling the credit gap for small businesses in Africa by enabling informal entrepreneurs to 1 own income\u2011generating assets, 2 build a verifiable digital credit profile, and 3 earn future growth opportunities through the Tugende digital platform. This platform includes discounts, smartphones, e\u2011commerce opportunities, and on\u2011demand credit lines. Tugende has financed 70,000+ clients and has hundreds of employees serving clients across 15 branches in Uganda and 8 in Kenya.<br \/>About the role<br \/>The branch leader is responsible for providing leadership to the entire branch team for business growth while ensuring optimal resource allocation. The branch leader is also the representative of the company in the branch\u2019s area of operation, hence the key contact between Tugende and the business community.<br \/>The successful candidate will exemplify and embrace Tugende\u2019s Core Values of: Integrity, Empathy, Solutions Oriented, Work as a Team and Always Growing.<br \/>Key Duties and Responsibilities<br \/>Branch and Field Operations<br \/>Direct oversight of all branch operational activities including sales, customer relations, and administration.<br \/>Driving profitability and portfolio expansion through strategic planning and execution while ensuring prudent management of company resources and inventory through meticulous record-keeping and routine audits.<br \/>Revenue Generation<br \/>Lead the team from the front in ensuring that there is sufficient and sustainable revenue\u00a0 generation from the branch through the following;<br \/>Driving Marketing initiatives for promoting Tugende products<br \/>Allocation of tasks and resources aimed at generating leads, lead conversion and actively ensuring execution<br \/>Timely escalation of issues\u00a0 that impede revenue generation and requests for support<br \/>Close supervision of the customer service and efficiency in the sales process.<br \/>Credit and Risk Management<br \/>Management of the entire credit lifecycle from origination and assessment to disbursement and recovery.<br \/>Implementing strategies to maintain portfolio quality and minimize non-performing loans, while conducting market surveys to identify emerging risks and growth opportunities for the target market.<br \/>Customer Service Excellence<br \/>Upholding high service standards by resolving escalated complaints and building rapport with the community.<br \/>Strengthening customer engagement through routine stage visits and service initiatives aimed at driving satisfaction, retention, and long-term brand loyalty.<br \/>Train other team members, especially the \ufb01eld team to provide good customer service to clients and timely resolution of customer queries.<br \/>Understand the customer journey by regularly participating in customer activities e.g. classes, vetting visits, calls and visits to clients, impounding events, lease completion activities, and lease termination activities.<br \/>Monitor\u00a0 client\u2019s\u00a0 lifecycle from onboarding, payment schedules to \ufb01nal closure of issuance of logbooks.<br \/>Budgets and Forecasting<br \/>Oversight of branch budgeting and financial forecasts, including active management of the Branch P&#038;L.<br \/>Monitoring track and report on resource utilization versus approved budgets while developing forecast models for demand and sales to guide operational planning.<br \/>Team Performance Management<br \/>Setting clear performance expectations and providing constructive coaching to drive high team productivity.<br \/>Managing staff development plans, ensure optimal resource allocation and address performance gaps in accordance with company best practices.<br \/>Compliance and Reporting<br \/>Enforcing strict adherence to Tugende policies, SOPs, and regulatory standards including KYC\/AML and data protection.<br \/>Preparing comprehensive daily and monthly performance reports for management that highlight emerging trends and asset status.<br \/>Technological Uptake and Controls<br \/>Supporting the implementation of company IT guidelines and promoting the adoption of digital tools across the branch.<br \/>Ensuring all client agreements are accurately documented and archived while maintaining operational discipline through robust internal controls.<br \/>Ensuring proper and timely assets lease management i.e. acquiring necessary documentation and ensuring assets are disbursed on time.<br \/>Key Qualification, Experience, Working Condition\u00a0 and Abilities<br \/>Bachelor\u2019s degree in Business, Finance, Microfinance, Economics, or related field.<br \/>At least 5 years\u2019 experience in the financial services sector, including 2\u20133 years in a supervisory or branch leadership role.<br \/>Office and field-based role with frequent client interactions.<br \/>Demonstrated experience in credit management, asset financing, portfolio growth, and sales.<br \/>High integrity, strong compliance orientation, and risk management awareness.<br \/>Excellent communication, interpersonal, and report-writing skills.<br \/>Ability to work under pressure, meet targets, and manage competing priorities.<br \/>Analytical and problem-solving abilities.<br \/>Proficiency in Google suites\u00a0 and CRM.<br \/>Motorbike Riding Competence Class A2 , is a<br \/>MUST<br \/>requirement for this position.<\/p>\n<h3>How to Apply<\/h3>\n<p>Application procedure: Interested candidates who meet the above requirements should follow this link and apply. Interested and qualified? Go to Tugende on docs.google.com to apply<br \/>Build your CV for free. Download in different templates.<\/p>\n<p><a href=\"https:\/\/www.myjobmag.co.ke\/apply-now\/1269068\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;padding:10px 20px;background:#2271b1;color:#fff;text-decoration:none;border-radius:4px;\">Apply Now<\/a><\/p>\n<p><small>Source: MyJobMag<\/small><\/p>\n<p><!-- job-expiry: 2026-07-17 --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company: Tugende Location: Busia Job Type: Full Time , Onsite Apply Before: 2026-07-17 Job Description About TugendeTugende uses asset finance, technology, and a customer-centric model to help informal sector entrepreneurs dramatically increase their economic trajectory. Tugende\u2019s core asset finance packages include medical and life insurance, training, safety equipment, and digital credit profiles in addition to [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[1794,1408],"tags":[1410,1413,1412,2021],"class_list":["post-99862","post","type-post","status-publish","format-standard","hentry","category-busia","category-jobs","tag-full-time-onsite","tag-job-listing","tag-myjobmag","tag-tugende"],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/99862","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/comments?post=99862"}],"version-history":[{"count":0,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/posts\/99862\/revisions"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/media?parent=99862"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/categories?post=99862"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/kenya\/wp-json\/wp\/v2\/tags?post=99862"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}