Key ResponsibilitiesDevelop and sustain strong, long-term relationships with key customer accounts by proactively identifying and understanding their technical needs and pain points, serving as the primary contact for all technical escalations and inquiries.Track and analyze account performance metrics, understand industry and market trends, and lead the strategic cooperation between the company and customers.Use data insights to drive strategic decisions and improve service deliveryIdentify growth opportunities within existing accounts and work towards upselling or cross-selling.Collaborate with internal teams (sales, marketing, and product development) to deliver exceptional client experiences.QualificationsBachelor\u2019s or Master\u2019s degree in Science, Business Administration, Finance, or a related field from a recognized University.5 years working experience in ICT solutions or as an Account ManagerProven experience in account management or a similar role.Strong understanding of sales processes and customer lifecycle management.Excellent communication and interpersonal skills.Strategic thinking and problem-solving abilities.<\/p>\n
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