ATEC is a climate tech company that provides clean cooking solutions to households across the Global South. Our IoT enabled electric induction stoves and biodigesters replace biomass-fueled cooking in Asia and Africa, while simultaneously generating fully digitised carbon credits and providing households at the base of the pyramid with access to global carbon markets. ATEC is decarbonising cooking through verifiable technology and solving a health problem that affects 1 in 2 people on the planet.ATEC is implementing a large-scale clean cooking carbon project in Malawi. The Field Officers in Lilongwe\/Blantyre will coordinate with ATEC\u2019s on-the-ground distribution partners in Malawi to facilitate and implement project rollout activities \u2013 including customer engagement and usage support, Product training and Service after sales support . The Field Officers will report to the Carbon Project Implementation Lead in Malawi while working in close cooperation with staff from our partners in Malawi and ATEC colleagues from our Global Operations team. We will hire one Field Officer in each location, Lilongwe and Blantyre. (Note there is a separate job post for the other location.)Project ImplementationImplement and execute project activities for successful execution of the clean cooking project, together with our implementation partnersTrack project milestones and deliverables of our implementation partners (LMDs)Identify, flag and address any challenges or risks that may affect project completionConduct regular user audits to ensure selection of suitable household and optimal usageConduct regular and ad hoc audits of documentation, including KYC and carbon waiver forms, to ensure carbon project compliancePeriodic training on product use, maintenance, and safety to implementation partnersCustomer Engagement and Usage SupportFacilitate product demonstrations and awareness sessions to support implementation partnersConduct routine follow-up visits and calls to customers to ensure correct usage and customer satisfactionGather data on usage patterns from database and engage with users to optimise usageGather user insights to develop and refine user profile in Malawi to optimise usageIdentify barriers to usage and develop solutions to drive usage together with local and global teamCustomer Service SupportAdvise implementation partners in setting up and operating service after sales, including responding to queries and concerns from users and ensuring customer satisfaction by resolving issues effectivelyTrack performance of implementation partners on delivering excellent customer service and and addressing project-related inquiriesEducate and implementation partners users on proper product use, safety, cleaning, and maintenanceConduct routine customer service audit to ensure correct usage and customer satisfactionAfter-Sales Service & Technical SupportConduct regular training on After Sale Services for our implementation partners and technical support team, to enable first-line technical support to householdsSupport the implementation of ATEC\u2019s return polices for users below usage thresholdConduct regular follow-up visits to check product performance and customer satisfactionConduct audits of implementation partners for service after sales to ensure spare parts are maintained and used correctlyReconcile monthly spare parts usage against repairs doneQUALIFICATIONS AND EXPERIENCE2 years experience in project coordination or business developmentDegree in project management, development, business or similarProven track record in project implementation and\/or market developmentExperience with clean cooking projects or other comparable base-of-pyramid field-based workProven track record in government relations is an added advantageNative speaker-level communication skills in local key languages with excellent English communication skills (written and oral)Strong skills in Microsoft Office and Google SuiteComfortable with analysing numbers and reporting project data as a basis for decision makingExperience with impact measurement and reportingPERSONAL ATTRIBUTESExcellent organisational skills and high attention to detail while being able to filter out what really matters and what notStrong interpersonal skills and ability to build relationships with diverse stakeholders, including ability to engage with users and partnersEnjoy working in a fast paced and distributed startup\/scaleup work environmentResolute in using your skills and experience to making the strongest possible impact in the worldStrong written and verbal communicator, with the ability to translate operational jargon into everyday language across languages and culturesWillingness to travel regularly to provinces for field visits and engagement activitiesAlignment with ATEC\u2019s core values of One Team, Continuous Learning & Goal-Orientated<\/p>\n
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