DetailsMission and objectivesUNDP works in more than 170 countries and territories, helping to achieve the eradication of poverty and the reduction of inequalities and exclusion. We help countries develop policies, leadership skills, partnering abilities, institutional capabilities and build resilience to sustain development results. UNDP has been present in Malawi since 1964. Working closely with the Government of Malawi, civil society and the private sector, UNDP\u2019 s work aims to contribute to economic growth, sustainable environmental management, and democratic governance and accountability in Malawi. UNDP\u2019s Country Programme Document is closely aligned to the Malawi Agenda 2063 and supports Malawi\u2019s aim to achieve the Sustainable Development Goals by 2030. UNDP \u2018s programme is designed to address the interlinked issues of poverty, inequality and vulnerability to shocks and is managed within two portfolios: Responsive Institutions and Citizen Engagement which works towards strengthening effective, accountable and inclusive governance that promotes civic engagement, respect for human rights, rule of law, peace and democracy. It also works towards strengthening data generation and analysis. Resilience and Sustainable Growth which focusses on enhancing economic innovation, inclusive business, job creation, and renewable energy access. It also works towards helping Malawi adapt to climate change and build resilience to disasters.ContextThe Systems Support Assistant provides systems and administrative support services to the ICT unit and provides daily technical support to users of information management tools and technology infrastructure in the UNDP Country Office. The Systems Support Officer promotes a client-oriented approach. The Systems Support Assistant works in close collaboration with Programme, Operations, and projects teams in the MCO and UNDP HQ staff to resolve ICT- related issues. UNDP adopts a portfolio approach to accommodate changing business needs and leverage linkages across interventions to achieve its strategic goals. Therefore, UNDP personnel are expected to work across units, functions, teams, and projects in multidisciplinary teams to enhance and enable horizontal collaboration. UN Volunteers should be provided equal duty of care as extended to all host entity personnel. Host entity support to the UN Volunteer includes, but is not limited to: \u2022 Introductory briefings about the organization and office-related context including security, emergency procedures, good cultural practice and orientation to the local environment. \u2022 Support with arrival administration and official processes as required. \u2022 Structured guidance, mentoring and coaching by a supervisor including a clear workplan and performance appraisal. \u2022 Access to office space, equipment, IT support and any other systems and tools required to complete the objectives of the assignment including a host entity email address. \u2022 Access to shared host entity corporate knowledge, training and learning. \u2022 Ensure that UN Volunteers are provided all necessary security measures as per the United Nations Security Management System (UNSMS); \u2022 Leave management. \u2022 DSA for official travel, when applicable. \u2022 All changes in the Description of Assignment occurring between recruitment and arrival or during the assignment need to be formalized with the United Nations Volunteer Programme; \u2022 Investigate misconduct: sharing reports with the UNV; \u2022 Provide emergency assistance, e.g. the death of volunteer or medical evacuation, in collaboration with UNV. Accept letters of guarantees or potential liabilities for covering medical costs not claimable under medical insurance in extraordinary situations (e.g. isolation facilities` services during pandemics).Task descriptionWithin the delegated authority and under the supervision of the ICT Manager or his\/her designated mandated representative(s), the UNV Systems Support Assistant will: \u2022 Creating and developing logical and innovative ICT based solutions to solve day to day operational complex challenges. \u2022 Train system users to effectively use of corporate applications to enhance their effectiveness \u2022 Participates in the creation and maintenance of documentation, work instructions and configuration standards and provide guidance to end-users on application functionalities \u2022 Deploys end user workstations and accessories for new hires; performs hardware refresh on pre-determined cycle and update of the replacement plan \u2022 Assists with managing hardware, software and telephone inventory \u2022 Responsible for knowing and complying with applicable organization\u2019s ICT policies, SOP\u2019s, Information Security, Regulatory Compliance and other process requirements as they apply to their area of responsibility. \u2022 Maintain proficiency in multiple programming languages, expand expertise in cross-platform and, enhance knowledge of database technologies, and improve DevOps skills. \u2022 As an active UNDP team member, efficient, timely, responsive, client-friendly and high-quality support rendered to UNDP and its beneficiaries in the accomplishment of her\/his functions, including: o Plans and monitors own work, pays attention to details, delivers quality work by deadline o Ability to design digital products which are user-centered, intuitive, functional and achieve desired outcomes o Ability to support digital business processes across a range of digital projects, programs and activities. o Proven experience and knowledge in Programming Languages (e.g., JavaScript, PHP, C#, Java, Python and or other OOP languages) o Good knowledge of systems development and design principles in Microservices and Event-Driven Systems o Ability to perform work of confidential nature and handle a large volume of work \u2022 Demonstrates compassion\/understanding towards others, forms positive relationships \u2022 Age, Gender and Diversity (AGD) perspective is systematically applied, integrated and documented in all activities throughout the assignment \u2022 A final statement of achievements towards volunteerism for peace and development during the assignment, such as reporting on the number of volunteers mobilized, activities participated in and capacities developedAssignment requirementsRelevant experience2 yearsLanguagesEnglish, Level: Fluent, RequiredRequired education levelBachelor degree or equivalent in Computer Science, Information Systems, Telecommunications, Engineering and\/or related fields.Competencies and valuesA. Core values: \u2022 Care \u2022 Respect \u2022 Integrity \u2022 Trust \u2022 Accountability B. Core competences: \u25aa Demonstrates Self Awareness and Ethical Awareness (1) \u25aa Works Collaboratively with others (1) \u25aa Builds and Maintains Partnerships (1) \u25aa Innovates and Embraces Change (1) \u25aa Thinks and Acts Strategically (1) \u25aa Drive to achieve impactful results (1) \u25aa Manages ambiguity and complexity (1)Skills and experience\u2022 Experience in Managing WebApps,Microsoft AD or Intune infrastructure \u2022 Experience with relational (PostgreSQL, MySQL, SQLite) and NoSQL databases, proficiency in ORM frameworks, and ability to design and implement scalable and distributed systems \u2022 DevOps and cloud platform proficiency, including version control (Git), CI\/CD pipelines, containerization (Docker), cloud platforms (AWS, Azure, Google Cloud), and security best practices (OWASP principles, authentication\/authorization mechanisms) \u2022 In-depth understanding of software development methodologies (Agile, Scrum) and experience leading development teams in these environments \u2022 Experience in providing technical assistance and support to users, with practical knowledge of various computer platforms, applications, and diagnostic tools \u2022 Proven track record of delivering innovative solutions to complex technical challenges and ability to work independently and collaboratively in a fast-paced environment \u2022 Strong communication skills with the ability to explain complex technical concepts to both technical and non-technical stakeholders, and effective collaboration in multicultural teams \u2022 Proficiency in MS Office applications, general computer literacy, experience with open-source technologies and development practices, and familiarity with emerging trends in software development \u2022 Self-motivated, ability to work with minimum supervision; ability to work with tight deadlines. \u2022 Have affinity with or interest in ICT work, volunteerism as a mechanism for durable development, and the UN System and effectively in a challenging environment;Area(s) of expertiseInformation technology<\/p>\n
Apply Via:<\/p>\n
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