Applications are invited from suitably qualified candidates to fill the following vacant position below:HIGH-VALUE CUSTOMER (HVC) RETENTION SPECIALIST-MARKETINGThe High-value Customer Retention Specialist is responsible for enhancing customer lifetime value, reducing churn, and driving revenue growth through personalized engagement, loyalty programs, and targeted offers.Major Tasks and ResponsibilitiesAssist in analysing customer behaviour, usage trends, and churn risks to support data-driven decision-making.Help execute loyalty programs, personalized offers, and engagement campaigns for high-value customers.Work with marketing and sales teams to deliver targeted communication and promotional activities.Collaborate with customer service teams to track HVC concerns and ensure timely resolution.Monitor key metrics such as retention rates, ARPU (Average Revenue Per User), and Net Promoter Score (NPS), providing regular reports to senior management.Assist in coordinating with product, pricing, and service teams to enhance the HVC experience.Support research efforts to identify industry best practices and improve customer engagement strategies.Educational and professional RequirementsDegree in Social Science, Business, Business Information Systems or any related field.Strong analytical skills with proficiency in Excel, SQL, or analytics tools.Understanding of customer relationship management (CRM) and customer lifecycle concepts.Basic knowledge of telecom products, services, and market trends.Excellent communication and collaboration skills.Detail-oriented with the ability to multitask and meet deadlines.Interested applicants are requested to submit their applications and Curriculum vitae (CV) to:The Human Resources and Administration Director
\nTelekom Networks Malawi Limited
\nLivingstone Towers
\nP.O Box 3039
\nBlantyre
\nOR
\nEmail:\u00a0vacancy@tnm.co.mwTo reach her no later than 25th July 2025<\/p>\n
Apply Via:<\/p>\n
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