Lets Write Africa\u2019s Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.Job DescriptionnaTo provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards. Has a good understanding of products and services.ResponsibilitiesProduct\/Service InformationProvide advanced product\/service information.\u00a0Customer Order ProcessingRecord and process customer orders, selecting the most appropriate approach based on predefined options.\u00a0Resolving Customer IssuesRespond to basic and advanced customer issues, such as returns, exchanges, and complaints; escalate appropriately.\u00a0Customer Relationship Development \/ ProspectingMake calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.\u00a0Customer Relationship Management (CRM) DataEnter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities.\u00a0Customer Needs ClarificationInterview the customer, following a multilevel sales script, to clarify the customer\u2019s requirements.\u00a0RenewalsProvide exceptional service to customers to encourage continued use of the organization\u2019s products\/services.\u00a0Operational ComplianceDevelop working knowledge of the organization\u2019s policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.\u00a0Personal Capability BuildingDevelop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.SkillsConsultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Sales Data Management, Strengthening Customer Relationships, UpsellingCompetenciesAction OrientedCommunicates EffectivelyCustomer FocusDecision QualityEnsures AccountabilityInstills TrustInterpersonal SavvyNimble LearningEducationNQF Level 3 & NQF Level 2 \u2013 Below school leavingClosing Date21 August 2025 , 23:59The Old Mutual Story!<\/p>\n
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