OverviewCustomer Service Representative \u2013 Vacancy\u00a0Multichoice Malawi is looking for a suitably qualified person to fill up the vacant position of\u00a0Customer Service Representative.The Customer Service Representative will be based at\u00a0Blantyre office.\u00a0He\/she will be reporting to the\u00a0Customer Service Supervisor.\u00a0Contract period:\u00a01 year.\u00a0Job Purpose:The Customer Service Representative is responsible for attending to customer calls and\u00a0resolve queries.\u00a0Responsibilities:Initiate customer satisfaction survey to gain insight into customer perceptionsRespond to queries\/inquiries by clarifying and providing desired information.Maintain a professional attitude in challenging situationsIdentify customer queries, explore answers and alternative solutions, implement solutions and escalate unresolved queries.Fulfil customer requests by clarifying information, completing transactions and forwarding or escalating requests, as may be requiredTroubleshoot and resolve customer problems with our product by determining the cause of the problem, then follow through with resolutionReconnect customer\u2019s accounts as per company Policy i.e. only when payment has reflected or Proof of payment has been submitted for follow up while following billing rules.Maintain up-to-date database by reconfirming and updating customer details as may be required during interaction.Ensure as much as possible, customer calls are handled with stipulated handling time set.Pursue opportunities to cross \/ upsell by disseminating information that could entice customers to uptake more products\/services.Ensure customer education on alternative contact options.Explain the payment options and process mechanism to customers.\u00a0Qualifications:Diploma in Business Management or any other related field.\u00a0Interested candidates should submit their application letter with a detailed CV and proof of qualifications, with at least three traceable references to\u00a0applications@mw.multichoice.comClosing date for receiving applications is Friday 22nd\u00a0August 2025. Shortlisting will occur on an ongoing basis as applications are received.Only shortlisted candidates will be contacted.<\/p>\n
Apply Via:<\/p>\n
applications@mw.multichoice.com<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"applications@mw.multichoice.com","_company_name":"Multichoice Malawi","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[18],"job-categories":[],"job-types":[12],"class_list":{"0":"post-3392","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","5":"job_listing_region-blantyre","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/malawi\/wp-json\/wp\/v2\/job-listings\/3392","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/malawi\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/malawi\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/malawi\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/malawi\/wp-json\/wp\/v2\/media?parent=3392"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/malawi\/wp-json\/wp\/v2\/job_listing_region?post=3392"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/malawi\/wp-json\/wp\/v2\/job-categories?post=3392"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/malawi\/wp-json\/wp\/v2\/job-types?post=3392"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}