OverviewJob Title:\u00a0Service Care OfficerCompany:\u00a0DailySun LimitedLocation:\u00a0Blantyre, MalawiJob Type:\u00a0Full-time (3-month probation period)\u00a0About UsDailySun Limited\u00a0is a prominent company in Malawi\u2019s renewable energy sector, delivering high-quality solar solutions to customers across the country. We are committed to excellence in customer service and after-sales support as part of our mission to power communities sustainably.\u00a0Job OverviewWe are looking for a customer-focused and technically skilled\u00a0Service Care Officer\u00a0to join our after-sales support team. The successful candidate will be responsible for handling customer inquiries, coordinating service responses, managing product returns or repairs, and ensuring customer satisfaction through timely and effective support.\u00a0Key ResponsibilitiesServe as the first point of contact for all customer service-related inquiries.Handle complaints, service requests, and product support issues efficiently and professionally.Maintain accurate records of customer interactions, issues, and resolutions.Coordinate with technical and field teams to arrange product servicing, repairs, or installations.Follow up with customers to ensure their issues are resolved and they are satisfied with the service.Maintain up-to-date knowledge of the company\u2019s products and service procedures.Prepare and submit regular reports on service requests and resolutions.Support continuous improvement of service processes based on customer feedback.\u00a0Qualifications & RequirementsDiploma or Degree in Customer Service, Business Administration, Renewable Energy, or related field.Minimum of 2 years\u2019 experience in a customer service or support role, preferably in the energy, tech, or electronics sectors.Strong communication and interpersonal skills.Ability to manage multiple tasks and remain calm under pressure.Technically competent or willing to learn basic solar product knowledge.Excellent problem-solving and conflict-resolution abilities.Proficiency in using Microsoft Office (Word, Excel, Outlook) and customer service software or CRM systems.High level of integrity and a customer-first attitude.\u00a0Language RequirementsFluent in English and at least one major local language.\u00a0How to ApplyInterested candidates meeting the above criteria should send their\u00a0application letter and CV to:info@daily\u2013sun.comCC:\u00a0dailysunrecruitment@gmail.comDeadline:\u00a012th September 2025<\/p>\n
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