Senior Reservations Consultant\u00a0Location: Area 12 \u2013 LilongweReports to: Reservations ManagerEmployment Type: Full-timeAbout Crafted AfricaCrafted Africa is a premier travel company born from a passion for authentic African adventures. Founded by Mike Varndell\u2014who left a finance career in the UK to follow his dream\u2014our journey began in Malawi as Malawian Style and has since evolved into a leading operator of bespoke, high-end tours across Southern Africa, including Malawi, Zambia, Zimbabwe, and Mozambique.Driven by a dedicated team of local experts and travel enthusiasts, we specialize in tailor-made itineraries that blend luxury, sustainability, and adventure. Whether it\u2019s a honeymoon, family holiday, group trip, or solo expedition, we curate unforgettable experiences\u2014crafted just for you.Key ResponsibilitiesHandle client reservations with professionalism and accuracyProvide excellent customer service throughout the booking processCommunicate effectively with clients, suppliers, and team membersEnsure attention to detail in all bookings and itinerariesSupport the operations team in delivering seamless client experiencesQualifications and ExperienceDiploma or degree in Tourism, Hospitality, Business, or a related field (preferred)2\u20135 years relevant experience in sales\/reservations within the tourism industryExceptional written and verbal communication skillsStrong attention to detail and organizational skillsAbility to learn quickly and work independentlyPrevious experience in reservations, travel, or customer service is an advantageMust be a Malawian residentKey CompetenciesCustomer Service Excellence: Ability to deliver outstanding service to clientsCommunication Skills: Clear and professional in both written and spoken communicationTeamwork: Collaborative and supportive in a team environmentProblem-Solving: Ability to handle challenges calmly and effectivelyAttention to Detail: Ensures accuracy in bookings and documentationWhat We OfferCompetitive salary and benefits packageA dynamic and engaging \u201cwork hard, play hard\u201d cultureOpportunity to grow within a leading travel companyHow to ApplyQualified and interested candidates should send their cover letter and CV to violet@craftedafrica.com before 29th August 2025.<\/p>\n
Apply Via:<\/p>\n
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