Job Title: System Support Officer- Loan Management SystemsLocation:\u00a0BlantyreCompany:\u00a0Swift Digital Finance LtdReports to:\u00a0Managing DirectorStart Date:\u00a0Immediate\u00a0Role OverviewSwift Digital Finance is launching cutting-edge digital lending products across Malawi in partnership with mobile operators and fintech platforms. We are seeking a driven, tech-savvy individual to lead the setup and day-to-day coordination of our digital lending platform.\u00a0This is a foundational role, ideal for someone who thrives in a fast-paced environment, can work independently, and is excited to shape the future of financial inclusion.\u00a0Platform Integration & ConfigurationServe as the main point of contact between Swift Digital and technology partners.Coordinate platform onboarding and testing.Configure loan product parameters, risk profiles, and workflows on Lendsqr.Set up and manage scorecards, decision engines, credit scoring and repayment logic.Manage API\/webhook connections with partners.\u00a0Quality Assurance & Product TestingDesign and execute user testing scripts for new product rollouts.Validate loan flows, repayment journeys, alerts, and error handling.Identify bugs or platform gaps and escalate with clarity to Lendsqr\u2019s support team.\u00a0Documentation & Process ManagementMaintain internal documentation of product configurations, workflows, and change logs.Draft and update product manuals, SOPs, and FAQs for internal and external users.\u00a0Risk & Portfolio SupportMonitor loan performance dashboards and risk metrics.Adjust scoring rules, repayment rules, and thresholds in collaboration with the credit team.Support the setup of early warning alerts and risk flags.\u00a0Issue Resolution & Partner CommunicationRespond to operational queries related to platform behavior, borrower experience, or integration bugs.Act as a bridge between tech teams, operations, and external partners\u00a0QualificationsBachelor\u2019s degree in Computer Science, Information Systems, Engineering, Finance, or related fields.2+ years\u2019 experience in a fintech, digital lending platform.Strong understanding of digital lending workflows, digital payment gateways ,APIs, scoring models, and product operations.Familiarity with LMS platforms is a strong plus.Excellent organizational, documentation, and communication skills.\u00a0Ideal TraitsProblem-solver with technical curiosity and ownership mindset.Able to manage complexity and ambiguity in a startup environment.Fluent in English (written & spoken).Bonus: Experience working with mobile money systems or financial APIs.\u00a0What We OfferThe chance to build something from the ground up that has real social impact.Full exposure to digital lending innovation in Malawi.Competitive compensation based on experience.Potential to grow into a Product or Technical Lead role.<\/p>\n
Apply Via:<\/p>\n
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