BACKGROUNDVACANCY ADVERTISEMENTThe Malawi Investment and Trade Centre (MITC) is a Statutory Corporation established by the Investment and Export Promotion Act of 2024. It is mandated to promote and facilitate investment and exports in Malawi, facilitate allocation of land to investors and regulate, implement, monitor and supervise all aspects of the special economic zonesMITC invites suitably qualified Malawians to fill the following position:Position: One-Stop Service Centre (OSSC) Digital Services Officer \u2014 Grade MITC 5Reporting to:\u00a0Senior One-Stop Service Centre Coordination OfficerDuty station:\u00a0LilongwePurpose of the RoleDeliver a seamless, technology-enabled investor experience by operating MITC\u2019s digital portals, guiding clients through processes, and ensuring information is accurate, up-to-date and accessible with minimal supervision.Key Duties & ResponsibilitiesFacilitate timely processing of Investment Certificate applications, including convening and coordinating IAC meetings, and providing prompt feedback within statutory timelines.Guide clients to navigate the MITC portal, resolve access issues, and complete end-to-end digital submissions.Regularly update portal content, FAQs, service standards and investment guides; maintain accurate datasets and publish status dashboards.Support on-demand access to land, immigration permits, taxation services and incentives by coordinating with relevant MDAs and tracking cases digitally.Use ChatGPT and other AI tools to draft client communications, knowledge-base articles and service updates; design simple collateral in Canva when needed.Compile and circulate an updated investment pipeline\/database monthly and submit consolidated activity reports.Provide courteous, solutions-oriented front-line support\u2014on site and online\u2014ensuring a high-touch, people-centred service culture.Qualifications, Skills & AttributesBachelor\u2019s degree in Economics, Business Management\/Administration, Information Systems or a closely related field.Hands-on experience with digital tools (CMS\/portals\/CRMs), ChatGPT and other AI productivity apps; working knowledge of Canva.Strong command of spreadsheets and dashboards (data entry hygiene, pivots, simple KPIs\/visuals).Excellent customer service, communication and problem-solving skills; a genuine people person with the ability to work independently and under minimal supervision.Minimum of 2 years relevant experience in client service, digital operations or coordination roles.Major Working RelationshipsOfficers will collaborate closely with the Trade and Investment Facilitation Managers and engage all key stakeholders to deliver MITC\u2019s mandate.How to ApplyApplications with an up-to-date Curriculum Vitae and copies of certified certificates should be submitted by 15th September, 2025 to:The Director General
\nMalawi Investment and Trade Centre (MITC)
\nEast Wing, Aquarius House Private Bag 302 LILONGWE 3
\nEmail:\u00a0dg@mitc.mwMITC provides an inclusive environment and welcomes applications from all qualified Malawians.<\/p>\n
Apply Via:<\/p>\n
dg@mitc.mw<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"dg@mitc.mw","_company_name":"Malawi Investment and Trade Centre (MITC)","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[15],"job-categories":[],"job-types":[12],"class_list":{"0":"post-3603","1":"job_listing","2":"type-job_listing","3":"status-expired","4":"hentry","5":"job_listing_region-lilongwe","7":"job-type-full-time"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/malawi\/wp-json\/wp\/v2\/job-listings\/3603","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/malawi\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/malawi\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/malawi\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/malawi\/wp-json\/wp\/v2\/media?parent=3603"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/malawi\/wp-json\/wp\/v2\/job_listing_region?post=3603"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/malawi\/wp-json\/wp\/v2\/job-categories?post=3603"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/malawi\/wp-json\/wp\/v2\/job-types?post=3603"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}