Website ENL
ER Group is a leading Mauritian organisation, listed on the official stock market, created following the strategic merger of the ENL and Rogers groups. With over 200 years of existence for ENL and 125 for Rogers, these two pillars of the Mauritian business landscape have long shaped the country’s economic and social development. In 2025, they united under a new identity – ER Group – that honours their shared legacy while embracing future ambitions. ER House, Vivéa Business Park, Moka, Mauritius, Moka, Mauritius 404 9500
We are currently looking for an After-sales Support Clerk who will be in charge of the front desk, and provide administrative support for the after-sales services.
Key ResponsibilitiesGreet Customers with a positive attitude.Handle phone calls, answer customer inquiries.Assist customers by replying to mail without delay.Record repair requests from customers.Maintain accurate record keeping (reports, serial numbers, etc.), and labelling of machines brought in for repairs.To ensure that the problem is well described and elaborated to facilitate technician diagnostics.Abide by vendors` operational and other guidelines provided regarding warranty service.Ensure effective communication with Vendors regarding warranty repairs.Provide clear, accurate and timely feedback on repair status.Systematic use of tools, software and other facilities provided by Vendors.Update Customers data as required (contact details, serial numbers, warranty details).Prepare and send quotes for out of warranty repairs.Close follow-up on parts order status and quotes sent for repairs.Ensure accurate and timely billing.Adhere to data protection guidelines regarding customers’ data.Keep up to date with Vendor certifications, when required.Perform weekly reports for specified customers as agreed with the Product Manager.To ensure that all information is updated in CRM; refer to SAV KPIs.To send quote to client once the diagnostic is completed. Qualifications, Skills and ExperienceHigher School Certificate.ICT LiterateAt least 3 years’ experience in a similar position.Ability to learn new practices, tools and technologies quickly.Self-motivated with attention to detail, proactive and dynamic.Good administration, organizational, interpersonal and communication skills.Able to work independently and in team.Able to adapt to changing working environment and willing to acquire new skills and knowledge.Innovate and participate in organizational improvements.Any equivalent combination of education and experience.
ER House, Vivéa Business Park, Moka, Mauritius, Moka, Mauritius
Phone: 404 9500
Apply Via:
info@enl.mu
To apply for this job email your details to info@enl.mu