Assistant Level 1 – Contact Centre

The Assistant Level 1 – Contact Centre handles incoming and outgoing customer communications, provides consistent and helpful service, and supports basic administrative tasks for Cim Finance.
 
The Assistant Level 1 – Contact Centre handles incoming and outgoing customer communications, provides consistent and helpful service, and supports basic administrative tasks for Cim Finance. ResponsibilityManage high volumes of calls, emails, and requests, and follow up when neededAim for first‑contact resolution and escalate unresolved queriesDeliver friendly and professional customer careSupport the team when requiredHandle customer issues and complaints in line with company policiesHelp improve feedback and complaints processesRecord accurate customer information in the systemBuild positive customer relationshipsMaintain customer satisfaction levels and meet KPIsStay updated on products, services, and policies through mandatory trainingParticipate in sales campaigns and achieve set targetsFollow work schedules to support service deliveryPrepare and send memos, letters, and formsPerform general administrative tasksHandle confidential information responsiblyCarry out other related duties within the Business Unit  ProfileSchool Leavers Certificate2–3 years of call centre experience (an advantage)Customer‑focused and able to work well with different peopleGood typing and data‑entry skillsClear phone and verbal communication, with strong listening skillsStrong written and spoken English and FrenchAble to stay calm and handle pressure positivelyCan multitask, prioritise, and manage time effectivelyProfessional, reliable, and respectfulCreative and solution‑oriented  Detail‑driven and committed to quality Basic understanding of customer service processes Confident using Microsoft Office and general IT tools 

P.O Box 297, Manhattan Building , Edith Cavell & Mère Bartélemy Street, Port Louis, Mauritius

Phone: 203 6800

Apply Via:

career@cim.mu