Website Apollo blake
Apollo blake, based in Mauritius has been operating and servicing global clientele since 2008, operating solutions (In/Outbound customer service solutions, Data capture solutions, Managed online chat solutions and Sourced cloud-based solutions), requiring anything from 5 to more than 600 agents, each with excellent spoken and written English and French.Our Mission is simple- To be the distinctive provider in customer management solutions.Our Vision is specific-Our dedicated Teams and forward-thinking solutions provide each customer a unique and memorable experience.Our culture is hardened on principles that focus sharply to deliver through our Core Values:• Integrity: We are open and honest, and take accountability for all we do.• Passion: Our energy and desire to be the best motivates us.• Commitment: We are dedicated to Apollo, our team members, our customers and to bettering ourselves every day.• Teamwork: “Our Strength is Our Team”. • Flexibility: We adapt to different circumstances and changing environments to achieve all our goals.• Respect: We treat others as we want to be treated, and pursue excellence without compromising our values. • Creativity: Our imagination sees no obstacles. There are plenty of call centers located all over the world that “speak to” your customers. By using a myriad of platforms, we endeavour to “speak with” them to deliver the services and experiences your customers deserve. Specialties Customer Service Solutions, Email Customer Service Solutions, Back Office Support, Telephone Surveys, Online Surveys, Data Analysis, Cloud Solutions, Online Chat Solutions. Ebene Links Building E43, Ave La Canelle ,, Ebene City, Mauritius 239 8713
Are you a proactive person and have experience in the customer service?
Come & join the Apollo Blake team where we value your talent!
We are looking for Bilingual Customer Service Representatives [EN/FR] with the following requirements:Interact with customers through one or more channels, including: inbound/outbound phone calls, emails, chat, and social media.Proactively resolve customer issues, respond to inquiries and manage requests by constantly improving product knowledge and technical skills.Achieve productivity goals and quality standards while maintaining the highest level of customer satisfaction.Pay attention to detail and be versatile while documenting customer interactions and details.Follow up and escalate customer issues that require additional assistance.Update reports and communicate updates efficiently and promptly to assigned departments/supervisors.QUALIFICATIONS/ REQUIREMENTS:1. Min SC2. Experience in the customer service environment2. Ready to work during weekends, if needed and public holidays3. Good typing skills and ability to multitask4. Self motivated, positive attitude and customer-focused5. Ability to learn quickly in a fast paced environment as well as proactive6. Excellent written and spoken English and French is a MUST7. Hardworking with a ‘’Can Do’’ attitudeWORKING HOURS:16:00 – 01:0017:00 – 02:00EMPLOYEE BENEFITS1. Attendance Bonus2. Performance Bonus3. Client IncentivesAPOLLO BLAKE OFFERS CAREER ORIENTED TRAINING AND ENCOURAGES INTERNAL PROMOTIONS
Ebene Links Building E43, Ave La Canelle ,, Ebene City, Mauritius
Phone: 239 8713
Apply Via:
recruit@apolloblake.com
To apply for this job email your details to recruit@apolloblake.com