Call Centre Agent

Rey & Lenferna Ltd is looking for a Call Centre Agent to manage the organisation’s customer communications while ensuring customer satisfaction and the organisation’s reputation.
 
Call Centre AgentRey & Lenferna Ltd is a recognised institution in Trading, Mechanical, Electrical and Plumbing (MEP) projects as well as in the Automotive Aftermarket and presently holds over 50 exclusive brand representations.The company’s engagement is to provide customised and innovative integrated solutions to its clients, with a focus on customer service.Job ProfileRey & Lenferna Ltd is looking for a Call Centre Agent to manage the organisation’s customer communications while ensuring customer satisfaction and the organisation’s reputation.Role & ResponsibilitiesAttend and route calls to the concerned person.Provide product and service information to customers based on customer needs.Make outbound calls to customers.Engage in follow-up with customers where necessary.Accurately record details of customer interactions.Update customer databases and maintain record of calls.Handle customer complaints / issues.Complete call logs and reports.Record interaction with clients and provide an insight to the Marketing Manager as to new trends and products needed.Any other cognate duties as assigned by the Head of Department.Qualifications & ExperienceHolder of a Higher School Certificate.At least one year experience in a similar role.Knowledge, Skills & AttitudeGood understanding of the company’s products or services to redirect calls effectively.Clear communication in terms of clarity of expression, volume, pace, tone, word choice, and grammar.Proficiency with office communication tools, such as Microsoft 365.Ability to empathise with customers and remain patient so as to provide excellent customer service.Ability to pay close attention to what customers are saying to understand their concerns and respond appropriately.Good organisational skills.Location: Bell Village, Port LouisManagement reserves the right to call only the best candidates for an interview. If you have not received any communication after the deadline, feel free to call us for any query.

Royal Road, Bell Village, Mauritius

Phone: 2034400

Apply Via:

hr@reylenferna.com