Website goFLUENT Mauritius Ltd
We are goFLUENT, a multi-award winning provider of customizable digital language learning solutions. Leader in Business language training, goFLUENT accelerates the language learning of the workforce of corporations all over the world. goFLUENT is unique because our hyper – personalized blend of technology, content, and human interaction accelerates the acquisition of language skills and builds confidence, saves time, and grows talent.Our mission is to provide everyone with an equal voice. Present in more than 150 countries, with over 1000 international clients and with more than 2 million learners, goFLUENT counts with more than 700 employees.Are you up for this challenge?!We aim to break down language barriers between native and non-native speakers in the global economy by providing the valuable opportunity to develop an equal voice.Paving the way for more than 1,000 international clients to succeed in their various markets, we maintain a high satisfaction rating average from over 2 million learners worldwide. We deliver results through a proven languagemlearning methodology, a regularly-updated goldmine of resources, specialized language trainers, and a client-centric approach to innovation. 8th floor, NeXTeracom, Tower 2, Ebene, Mauritius, Ebene, Mauritius 52585017
Join goFLUENT as a Customer Support! Help learners succeed with AI-powered language solutions, build strong relationships, and make an impact in a fast-paced, innovative environment.
Are you passionate about helping others succeed? At goFLUENT, we’re looking for a motivated Customer Support to join our dynamic Learning Consultant team. This is your chance to make a real impact by ensuring our learners have an unforgettable experience and providing valuable feedback to improve our services.As a Customer Support, you’ll be at the heart of our customer experience, connecting with learners, guiding them on their language journey, and collaborating with our internal teams to deliver excellence.If you’re driven by making a difference and thrive in a supportive, customer-focused environment, we’d love to have you on board!What You’ll DoBecome an expert and maintain a full understanding of our products and services. Explain it to our new learners who are starting a goFLUENT TrainingOffer the learner the best journey possible, by understanding the expectations and being efficient in giving the solutions to concerns the learner might faceReply to our learners requests on several communication channels (phone, email, chat, etc.)Ensure a smooth and efficient communication with internal teamsCall students to encourage them to take full advantage of the available resourcesBe proactive in order to optimize our internal procedures, improve the quality of our responses and raise learners feedbackYou’ll love this job if youAre outstanding at communicating, both orally and written (spanish is your mother tongue)Have a previous successful experience in customer supportAre very empathic and able to solve complex conversations in order to give a smile to customersAre an organized, responsive, adaptable, sincere, and autonomous personWe are looking for1 year of experience in customer serviceInternet savvy and proficient in MS Office, Google Docs and Open OfficeAdvanced level of Spanish (verbal and written)Fluent in EnglishBachelor’s/College Degree in any fieldWhat we offerOur culture is unlike anywhere else. Starting day one of your #lifeatgoFLUENT, tons of awesome perks and benefits await you, including:Dynamic, startup-like experience within the security of a fast-growing, 26-year old Swiss-based company.Learn from top executives and visionaries in the learning and language market.The experience of joining an innovative organization with an international, vibrant working environment.Full on-boarding and fast ramp mentoring program leading candidate to success.World-class learning experience by being a goFLUENT learner. Learn from one of our 49 business languages!Ability to work from any of our 20+ offices around the world.Exciting team-building events.Eager to learn more, watch our video to discover goFLUENT in the words of our people worldwide: https://www.gofluent.com/us-en/careers/
8th floor, NeXTeracom, Tower 2, Ebene, Mauritius, Ebene, Mauritius
Phone: 52585017
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