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The ENL group is a broad-based enterprise in Mauritius, developing and managing a portfolio of more than 120 international and homegrown brands in industries as diverse as agribusiness, real estate, hospitality, logistics, finance & technology, commerce & manufacturing as well as land & investment.ENL values your privacy and commits to process your personal data in accordance with applicable laws. By submitting your personal data, you agree that you have read and understood, and that you accept, our Privacy Policy.Read more onwww.enl.mu ER House, Vivéa Business Park, Moka, Mauritius, Moka, Mauritius 404 9500
We are seeking a dedicated Desktop Support Engineer to ensure the seamless operation of our IT infrastructure and deliver high-quality technical support to internal stakeholders.
RESPONSIBILITIES AND DUTIES Oversee the onboarding and offboarding of users, including the configuration and deployment of hardware and software.Provide first-line technical support to end-users, resolving issues efficiently and effectively.Maintain and optimise Windows and Linux desktop environments, ensuring alignment with organisational standards and compliance requirements.Collaborate with IT teams to escalate and resolve complex technical challenges, leveraging troubleshooting tools and methodologies.Document processes, incident resolutions, and knowledge-sharing materials to enhance support workflows and operational efficiency.QUALIFICATIONS & EXPERIENCEProven expertise in Windows and/or Linux operating systems, alongside proficiency in desktop and cloud applications.Strong problem-solving ability with a proven track record of diagnosing and resolving technical issues with minimal downtime.Excellent communication and interpersonal skills to engage with users at all levels, delivering clear and actionable solutions.Certification in ITIL or CompTIA A+ or equivalent (preferred).Commitment to attention to detail, user satisfaction, and the delivery of reliable, scalable IT support services.
ER House, Vivéa Business Park, Moka, Mauritius, Moka, Mauritius
Phone: 404 9500
Apply Via:
info@enl.mu
To apply for this job email your details to info@enl.mu