Website Orange Business Services Mauritius Limited
We are making business life easier, every day and all around the world.As a global IT and communications services provider, Orange Business Services helps companies collaborate more effectively, operate more efficiently and engage better with their customers – connecting their people, sites and machines securely and reliably.Through a unique combination of robust network and IT infrastructure, managed services and professional, reliable people, we do everything we can to offer an outstanding customer experience – helping to change business life for the better.Some facts & figures:We have nearly 20,000 staff in 166 countries & territoriesOur network, the world's largest, reaches 220 countries and territories, including 88 Russian regional subdivisions and 200 Chinese cities.About our customers:3,750 multinationals | 2/3 of top global 100 companies | 70% of Fortune 500 financial services companies | 8 million business mobile usersOrange Group has once again been named Top Employer Global & Mauritius 2019!Facebook link: https://www.facebook.com/OBS.Mauritius/Twitter Link: https://twitter.com/orangebusiness 10th Floor Cyber Tower 2, Ebene Cyber City, 72201 Ebene, Republic of Mauritius, Ebene, Mauritius 402-9400
Or diploma
When you are ready, Orange Business is here to support you!We are a network and digital integrator with end-to-end expertise across the entire digital value chain, enabling our clients to focus on the strategic initiatives that shape their business.Every day, you will collaborate with a dedicated team committed to delivering comprehensive, consistent, and sustainable solutions—wherever our customers operate. With more than 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and enhance your skills in a sector full of exciting challenges and opportunities.Context:The France Supply Chain (SCF) is responsible for distributing network equipment to operational units, terminals to FT retail stores, and to end customers. The Supply Chain Solutions Department (DSSC) is in charge of managing projects, maintaining, and evolving the Information System (IS) to ensure alignment with business needs. Missions:Within this department, the Service Center provides support actions for applications in compliance with service level commitments made to the customer, particularly in terms of response time and service restoration.It handles complex issues spanning multiple functional domains, involving various stakeholders, and requiring strong knowledge of information systems and business processes (logistics, procurement, distribution, supply, and after-sales services). Main Responsibilities:Your key responsibilities will include:Performing all routine operations required for the start-up and proper functioning of applications in accordance with procedures.Executing actions and monitoring applications and application flows in line with established procedures.Monitoring and controlling the smooth execution of production operations.Contributing to compliance with service contracts (SLAs).Developing functional expertise on applications.Providing IS application support by:Managing relationships with IS users.Handling user incident reports.Leading the resolution of production incidents within the IS.Proposing workarounds to unblock business activities.Suggesting IS improvements.Making recommendations on the effective use of IS applications.Working effectively in a cross-functional environment.Contributing to knowledge capitalization by documenting resolutions and solutions within the scope of expertise.Staying informed about IS evolutions to ensure continuous skill development.Organizing or participating in operational meetings.Contributing to the preparation of steering and governance meetings Required Skills and Qualities:Success in this role will be ensured by the following skills and attributes:Strong customer satisfaction mindsetStructured, organized, and detail-orientedExcellent analytical and synthesis skillsAbility to work effectively within a teamStrong interpersonal and communication skillsKnowledge of distribution logisticsExperience with ERP systemsAbility to quickly acquire business and functional knowledgeCapacity for self-learning and continuous developmentWillingness to learn and broaden expertiseAbility to uplift and support team skill developmentStrategic visionProactive contributor to continuous functional improvementAbility to convince, influence, and mobilize stakeholdersAbility to operate effectively under pressureExperience working in project-based environmentsDemonstrated leadership capabilitiesProactive and initiative-driven mindsetStrong adherence to predefined processesFlexibility in working hours (10:00–19:00 & 11:00–20:00)Ability to work under pressure and manage multiple tasks using a team-oriented problem-solving approachResults-driven with strong problem-solving skillsAbility to produce and maintain technical documentation Technical SkillsMS Office: Word, Excel, PowerPointDatabases & Development: PL/SQL, Oracle 10g+, Oracle 12c, MySQL, Java, PerlSystems & Tools: Linux, ERP systems, Citrix, Network systems, Windows Server 2003+ & 2012, TomcatIntegration & Transfers: FTP, CFT, SoapUIAdministration Tools: Xshell, WinSCP Education, Qualifications, and ExperienceMinimum Requirements:Bachelor’s degree (BAC +3 / BSc) in Computer Science or equivalent qualification2–3 years of experience in Application SupportExperience in Information Systems is an assetKnowledge of PL/SQL and databases
10th Floor Cyber Tower 2, Ebene Cyber City, 72201 Ebene, Republic of Mauritius, Ebene, Mauritius
Phone: 402-9400
Apply Via:
recruit.mauritius@orange.com
To apply for this job email your details to recruit.mauritius@orange.com