Website BDO Solutions Ltd
BDO Solutions Ltd is a Business Services & Outsourcing company which provides a range of offshore services from Audit and Accounting to IT Infrastructure support. BDO Solutions was created in 2014 to regroup the outsourcing and technology services offered by BDO in Mauritius, to allow them to grow independently from the local audit arm.Today the firm employs more than 500 qualified professionals and provides its services to companies in various industries across all continents. BDO Solutions Ltd is a member of BDO International Limited, a UK company limited by guarantee, and forms part of the international BDO network of independent member firms. The Pod, 3rd Floor, Vivea Business Park, St Pierre, Moka, Mauritius 460 9999
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Summary of Role The payroll analyst will be responsible for coordinating the payroll process with different stakeholders involved in Global Payroll Outsourcing. He/She will act as the main point of contact for communication with stakeholders involved and will work on resolution of issues / concerns that may be raised at any point in the process. Job DescriptionRoles and responsibilities • Coordinate tickets and emails.• Review and keep HR Catalogue up to date for easy reference for possible new opportunity.• Weekly report/Ticket report and adding comments when needed.• All tickets/emails/requests should be processed in accordance with their respective SLAs.• Coordinate with in-country provider on HR/Legal employment regulation changes in country.• Prepare change Request for HR or Legal consultation services.• Assist with review of process descriptions where required to keep customer process up to date for HR services.• Work closely with payroll teams where HR services interlink with payroll services scope (eg. New hires/terminations).• Adhere to all Risk & Compliance procedures in line with company and the client’s expectations. • Adhere to GDPR and Data Protection Act. • Ensure project reports and SLA& KPI reports are updated. • Escalate issues to reporting line as and when required. • Deliver ad hoc tasks related to the process.Job RequirementsQualification and Work Experience • Minimum Higher School Certificate (HSC). • Work experience in global payroll and/or experience in working with international customers will be a definite advantage. Skills • Good communication skills both verbal and written (English). • Demonstrate accountability for results. • Good customer service skills. • Ability to work and interact within a team and with customers. • Good knowledge of Excel. • Good Analytical skills. • Good Problem-Solving Skills. • Ensure timeliness and completion of assignments. • Good interpersonal and organizational skills • Good HR Systems / Ticketing Tools Proficiency• Good Reporting & Data Analysis• Basic Knowledge of Employment Law / HR RegulationsImportant • Willingness and ability to cover UK hours (12:00 to 20:30 Summer UK season) • Ability to work overtime when required.
The Pod, 3rd Floor, Vivea Business Park, St Pierre, Moka, Mauritius
Phone: 460 9999
Apply Via:
hrsol@bdo.mu
To apply for this job email your details to hrsol@bdo.mu