Website Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 569,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Accenture (Mauritius) Services Ltd 9th Floor, Nexteracom Building, Tower II, Ebene Cybercity, Mauritius 230 402 5300 / 230 404 4500
Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.
Job Summary:Provide day to day IT Support to the organization and resolving service request or problem related to IT Assets, such as workstations and peripherals and managing the IT Asset Storage and Database.Candidate should be able to manage the IT operations whilst focusing the Customer Satisfaction. Ensuring to provide the operational support role across a shift system.Responsible for ensuring all incidents and outages are closed in a timely manner, properly documented, tracked, and resolution occurs. Key Responsibilities:Follow IT asset management policies, process and proceduresGood troubleshooting knowledge for Desktops/Laptops and basic level server hardware skillsBasic knowledge of IP Telephony and IPT troubleshooting skillsBasic understanding of the Network topology & network connectivity (LAN/VLAN/WAN).Understanding network protocols, addressing schemes and basic skills to troubleshoot the network componentsProblem solving skills, good interpersonal skills, fast learner and good verbal & written communication skills [French & English]Administers process/ tools that support/ facilitate the asset management process for the effective tracking and monitoring of IT assetsImplements proper allocation and distribution of IT assetsKnowledge of call logging tools like Remedy, Service Now, amongst others Requirements:Diploma in Information Technology/ Computer Science/ Electronics & Computer Science, OR any equivalent degree course1 – 4 years of working experience relevant to IT Support/ Infrastructure Support Role Accenture does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, sexual orientation, gender identity or expression, or any other basis covered by local law.About AccentureWe work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us at www.accenture.com
Accenture (Mauritius) Services Ltd 9th Floor, Nexteracom Building, Tower II, Ebene Cybercity, Mauritius
Phone: 230 402 5300 / 230 404 4500
Apply Via:
careers.mauritius@accenture.com
To apply for this job email your details to careers.mauritius@accenture.com