Website International SOS African Services Ltd
About the International SOS Group of Companies The International SOS Group of Companies is in the business of saving lives, protecting your global workforce from health and security threats. Wherever you are, we deliver customised health, security risk management and wellbeing solutions to fuel your growth and productivity. In the event of extreme weather, an epidemic or a security incident, we provide an immediate response providing peace of mind. Our innovative technology and medical and security expertise focus on prevention, offering real-time, actionable insights and on-the-ground quality delivery. We help you meet compliance reporting needs for good governance. By partnering with us, organisations can fulfil their Duty of Care responsibilities, while empowering business resilience, continuity and sustainability. Founded in 1985, the International SOS Group is trusted by 12,000 organisations, including over half of the Fortune Global 500, multi-national corporate clients and mid-size enterprises, governments, educational institutions and NGOs. 10,000 multi-cultural medical, security and logistics experts stand with you to provide support & assistance from over 1,000 locations in 85 countries, 24/7, 365 days. To protect your workforce, we are at your fingertips: www.internationalsos.com The Old Jamalacs Tree, Ground Floor Vivea Business Park, Saint Pierre 81430, Moka, Mauritius 4342778
Provides technical support by troubleshooting user issues, maintaining hardware and software, and ensuring smooth IT system operations. Assists with upgrades, deployments, and IT projects across local and regional locations.
Key ResponsibilitiesProvide second-line technical support to end-users across the organization.Diagnose and resolve hardware, software, and network issues in a timely manner.Install, configure, and maintain desktop and laptop computers, printers, and other peripherals.Manage user accounts, permissions, and access rights in Active Directory and other systems.Support and maintain operating systems and business applications.Monitor IT systems and respond to alerts and incidents.Document support activities, solutions, and procedures.Assist in the deployment of new hardware and software solutions.Maintain inventory of IT assets and ensure proper lifecycle management.Collaborate with other IT team members to resolve complex issues.Provide training and guidance to users on IT systems and best practices.Participate in IT projects, upgrades, and rollouts.Ensure compliance with IT policies, procedures, and security standards.RequirementsTechnical SkillsProficiency in Windows operating systemKnowledge of networking fundamentals (TCP/IP, DNS, DHCP)Experience with Microsoft 365, Active Directory, and remote support toolsFamiliarity with IT ticketing systems and ITIL practicesBasic understanding of cybersecurity principlesExperiencesMinimum of 3 years in IT support or helpdesk rolesExperience in troubleshooting hardware and software issuesExposure to enterprise IT environmentsSoft SkillsStrong problem-solving and analytical skillsExcellent communication and interpersonal abilitiesAbility to work independently and as part of a teamCustomer-focused with a proactive attitude.LanguagesEnglish: FluentAdditional languages: Advantageous
The Old Jamalacs Tree, Ground Floor Vivea Business Park, Saint Pierre 81430, Moka, Mauritius
Phone: 4342778
Apply Via: