(MAU) Managed Operations Specialist

Responsible for providing administrative support to deliver excellent client service by effectively and accurately processing payroll related tasks.
 
About the opportunity The Managed Operations Specialist is responsible for providing administrative support to deliver excellent client service by effectively and accurately processing payroll related tasks. The candidate should also be able to interface with peers and clients using critical thinking skills to resolve mild to complex problems.What you’ll get to do Ensure completeness and professionalism while maintaining “Right the First Time” accuracy and schedule adherence.Prepare and respond to inquiries from peers and clients.Interface with clients and use critical thinking skills to resolve complex problems within a high-volume, fast-paced environmentManage assigned work in an organized, proactive manner to meet all required commitments, including KPI’s (metrics) and client SLA’s (service level agreements)Proactively highlight risks and prepare root cause analysis to ensure issues/concerns are escalated for resolutionSupport peer work audit for accuracyAssist with root cause analysis and logging checksTrack and resolve errorsPerform miscellaneous requests from teamWork with cross-functional internal partners to resolve client payroll matters and employee inquiriesEnsure accurate and timely processing of payroll impacting changes, tax forms, payments and payroll processing for assigned clientsWork with cross-functional internal partners to resolve client payroll matters and employee inquiries, providing on-going daily support and subject matter expertiseProvide HR/Payroll support services to clients according to Dayforce contract, government compliance and business needsCreate, update and review standard operating procedures and perform quarterly document reviewsHave an “I own it” attitude about deliverables and projects from start to finishProactively manage quarter and year-end payroll auditingThink and act ahead, spot opportunities and act accordingly and proactively Contribute to process improvementsSkills and experience we value Eager to learn, grow and develop – self-study, company trainings, feedbackAbility to make sound decisions, work independently and assist other staff members.Ability to maintain a positive work atmosphere facilitating the success of the department.Ability to maintain sensitive and highly confidential informationSeek improvements, question processes, streamline, prioritize, and be efficientBe a global partner, take ownership, seek solutions even when it is not your jobFunctions well in a constantly changing environment, adaptabilityPartner cross functionally to align with Wage Administration department needsAbility to make sound decisions, work independently and assist other staff members.Excellent professional verbal and written communication skillsExceptional customer service abilitiesStrong attention to details and accuracySelf-motivated with the ability to succeed in a fast-paced/high-volume transaction-based environment.Comfortable with meeting firm deadlines, SLA’s/service level agreements, and metricsCritical thinking and problem-solving skills a mustTime Management and PrioritizationAnalytical and Reporting SkillsComputer Literate (MS Word, Excel, PowerPoint, Outlook)HSC Holder or Higher EducationAt least 1-3 years of work experience in an office environment (desirable)Domain Knowledge – US/CAN Payroll (desirable – else, to acquire during provided training)STANDARD DUTIES AND RESPONSIBILITIES• Achieve delivery of tasks in accordance with agreed schedules, procedures and standards – Meet or exceed process KPIs• Drive customer satisfaction by providing high quality of service – Execute corrective and preventive action plans• Record key delivery data for metrics purposes• Aim at becoming a Subject Matter Expert in process• Be an effective team player – Proactively highlight risks• Ensure that complaints are proactively escalated -Seek and respond to development feedback• Mentor & Coach new recruits in their process• Promptly escalate exceptions to the Seniors/Team Lead/Manager• Accountable for individual performanceWhat would make you really stand out:• Quality Focus• Results orientation• Capacity to adapt to Change• Initiative• People Sensitivity• Customer Orientation• Teamwork & CooperationOther Requirements:• Flexibility in terms of working hour – Night Shift Role – coverage from 4.00 or 5.00 PM (8 AM EST) to 4.00 or 5.00 AM (8 PM EST) – any 9-hour shift in that range.• Ability to work overtime (Weekday/Weekend) during year end season and including public holidays. 

Level 3, IconEbene 1, Lot B441, Rue L’institut, Ebene, Mauritius

Phone: 401-9797 / 454-4036 / 401-9797

Apply Via:

recruitment.mauritius@ceridian.com