Website Resolvable
Resolvable build technology focused solutions in the customer service industry. Ranging from technology-enabled customer service outsourcing solutions, to software (SaaS) solutions that help businesses measure the quality of their customer service teams. Resolvable pride themselves on transparency, empathy and innovation and encourage an environment of learning and collaboration with colleagues. Vanilla Connect, Black River, Mauritius
We are looking for a proactive and detail-oriented Onboarding & Business Support Associate to support clients through their account setup and onboarding process.
The ideal candidate must have a solid understanding of financial concepts, be highly organized, and demonstrate strong communication skills across teams and with clients. This role requires someone who is tech-savvy, adaptable, and capable of learning independently in a fast-paced environment.This is a fully remote role, so a reliable, high-speed internet connection is essential. All necessary equipment will be provided to ensure you can perform your duties effectively.Working Hours: You’ll work a 5-hour shift scheduled between 7 PM-12 AM, Monday to Friday.Mandatory training will take place over 2 weeks, from 9:00 PM to 2:00 AM. Please note that the client may extend the training if necessary.Key RequirementsFinancial Knowledge: Must be comfortable with core financial and compliance terms such as KYC, underwriting, batching, chargebacks etc.Business Support Experience: Able to assist clients with account setup and guide them through the onboarding process effectively.Tech-Savvy & Adaptable: Quickly learns and adapts to new tools, platforms, and internal systems.Independent & Proactive: Demonstrates initiative, learns processes independently, and works with minimal supervision while remaining tactful and solution-oriented.Organised & Professional: Effectively manages tasks, prioritises workload, and communicates clearly and professionally with both clients and internal teams.Attention to Detail: Accurately reviews and handles sensitive client information and documentation, ensuring compliance with internal policies and regulatory requirements.Collaboration Skills: Works well across departments (e.g., Compliance, Underwriting, Relationship Management) to ensure seamless client onboardingHow to Apply:Interested candidates are invited to use the apply feature above.Please feel free to check us out at Careers (resolvable.com). However, please note our web team won’t be able to support. Applicants need to submit their applications here. We will reach out to candidates by Monday June 9th 2025. If you do not receive a response from us by that date, please consider your application unsuccessful. Thank you for your interest in this opportunity.
Vanilla Connect, Black River, Mauritius
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operations@resolvable.com
To apply for this job email your details to operations@resolvable.com