Reservations Specialist

As a Reservations Specialist your primary responsibility will be to handle reservations from Contracted and Non Contracted Travel Agent/Tour Operator (TA/TO), ensuring a seamless booking process and delivering exceptional customer service to our partners.
 
DUTIES AND RESPONSIBILITIESResponsibilities and duties for this position shall include, but not limited to the following areas and activities. At the Management’s discretion, direction may be given for tasks outside the scope of work described. 1)       Reservation HandlingEfficiently handle reservations received from Contracted and Non-Contracted Travel Agents and Tour OperatorsHandle inquiries via phone, email, or other communication channels in a courteous and timely manner.Gain a comprehensive understanding of each property’s availability and effectively communicate it to partners.Collaborate with hotels to ensure the proper handling of bookings and requests.Arrival docs & rooming lists verification 2)       Customer Service ExcellenceProvide outstanding customer service to our esteemed partners and guests, addressing their needs and inquiries with a high level of professionalism.Pay meticulous attention to special requests and preferences to enhance guests overall experience. 3)       Revenue Optimization:Identify opportunities for additional services and amenities to enhance guest’s experienceIdentify opportunities to sell higher room categories 4)       Reservations System & TechnologyMake use of the reservation system [Opera Cloud] effectively to process bookings and maintain accurate records. 5)       Reservation Policies and ProceduresUphold company policies and procedures tailored specifically for Contracted and Non-Contracted TA/TO bookings, ensuring strict adherence to CHML regulations and standards. 6)       Team Collaboration:Collaborate with other departments, such as Front Office, Sales and Marketing & Revenue Departments to ensure a seamless guest experience.Communicate effectively with the reservations team to share insights, updates, and assist colleagues during peak periods. 7)       Problem Resolution:Address and resolve any challenges or issues promptly and professionallyElevate complex or unresolved matters to the Assistant Reservations Manager or Reservations Manager as necessary 8)       Additional Responsibilities:Perform any other duties as assigned by Head of department to support departmental objectives and overall organizational goals.QualificationsCANDIDATE REQUIREMENTSHigher education qualification equivalent in hospitality or related fieldPrevious experience in the Reservations department within a 4 or 5 star hotel is a must or within a Central Reservation Office (ideally)English & French language proficiency is a must, both spoken and writtenFamiliar with Online Travel Agencies bookingsKnowledge of OperaKnowledge of SynXis will be an advantageImpressive time management and organisational skillsDazzling telephone skills – Knowledge of LQA Reservations Standards will be an advantageExtreme attention to details and ability to multi-task in a fast paced environment are essential.Positive attitude and good communication skillsCommitment to delivering a high level of guest serviceAbility to remain calm and composed under pressureMust have a good numerical and creative mind Benefits· Free cafeteria: Say goodbye to boring lunchboxes! Enjoy free meals to tantalize your taste buds every day.· Gym facility: No need for a gym membership! Our office comes equipped with a gym to help you stay fit and healthy.· Dynamic work environment: Join the hustle and bustle! We’re a high-energy team where each day brings exciting challenges.· Transportation: Leave commuting stress behind! Take advantage of our transportation program for a hassle-free journey to work.· Insurance and pension: We’ve got you covered for the future! With our comprehensive insurance and pension package, you can focus on your career with peace of mind.· Flexitime: Work on your own terms! Our flexitime policy allows you to balance work and life according to your schedule.

40609 Centre De Flacq, Central Flacq, Mauritius

Phone: + (230) 402 2968 / +(230) 4022962/+230 4022999

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