Russian Speaking – Guide/Hotel Representative

As listed below
 
MAIN RESPONSIBILITES• Knowledge of company history, products, and services• Masters’ Tour operator specificities, client profile and market trends.• Ensures all clients receive their arrival and departure messages as per procedures.• Organizes information meetings.• Check and follow up of tickets with airlines.• Assists clients for all required modifications and requests during their stay.• Delivers assistance and ensures follow up as per instructions and requirements.• Accompanies visitors on local tours and guide them within a specific region, area, city or site.• Provide special information on history, archaeology, monuments etc..• Lead tour groups, advise tour members of local interest points; prepare and present tour commentaries.• Coordinate pre-arranged tour activities such as visits to local attractions, restaurants or shops, rides, cruises, and extended tours.• Ensure sales of services as per the company’s procedures and targets.• Explain and propose the different products and services of  the company.• Ensure the receipt of payment for services provided.• Make reservation with Tours Reservation according to procedures.SPECIFIC REQUIREMENTS• HSC holder• Certificate in sales or equivalent• At least two years’ experience in the tourism sector• Fluent in Russian is compulsory – (Both written and spoken)• Fluent in French and English• Customer Relations Skills• Planning and Selling Skills• Problem Solving Skills• Broad Knowledge of airlines services• Good Knowledge of local geography• Adaptability and flexibility to last minute change• Willing to work odd hours (shift system) and during Weekends and Public Holidays.

84, Gustave Colin Street, 74514, Forest-Side, Mauritius

Phone: 604 3000

Apply Via:

recruitment@mautourco.com