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The ENL group is a broad-based enterprise in Mauritius, developing and managing a portfolio of more than 120 international and homegrown brands in industries as diverse as agribusiness, real estate, hospitality, logistics, finance & technology, commerce & manufacturing as well as land & investment.ENL values your privacy and commits to process your personal data in accordance with applicable laws. By submitting your personal data, you agree that you have read and understood, and that you accept, our Privacy Policy.Read more onwww.enl.mu ER House, Vivéa Business Park, Moka, Mauritius, Moka, Mauritius 404 9500
The Service Advisor will ensure optimum customer service, advice customers on the type of
repairs/products required and be the liaison with mechanics about necessary repairs.
Responsibilities and Duties:Upon reception of equipment, perform inspection and fill in required documentation accordingly. Prepare the estimate of repairs for equipment by identifying required parts, labor or any subcontracted work if required. Organize daily planning with team and provide regular information to responsible party on work in progress for repairs. Follow up intervention progress and supervise to ensure that interventions are done to required standard. Coordinate & communicate with peers upon ordered parts monitoring and work in progress.Upon completion of repairs/intervention, do a thorough inspection of the equipment and ensure that repairs have been done up to standard. Ensure that all customer complaints, internal procedures are documented, handled, and successfully closed within an agreed deadline. Ensure WIP’s reports are followed, monitored, and submitted on time. Ensure that all new and repaired equipment is delivered to the required standard. Ensure that the workshop environment is organized and tidy. Attend online and hands on training and be able to act as a train the trainer by transferring knowledge. Ensure that tools are available and followed up accordingly. Ensure that service vehicles are kept tidy and to required standard. Be on standby for after-hour complaints or breakdowns and attend breakdowns accordingly if required.SkillsCommunication skillsTeamworkSense of organization Customer relationsQualification & ExperienceMinimum 4 years of relevant work experience.Minimum HSC.Knowledge of a data management softwareFamiliarity with the automotive sector and industry will be a strong advantage.Holder of a valid driving license.Holder of a clean certificate of character.
ER House, Vivéa Business Park, Moka, Mauritius, Moka, Mauritius
Phone: 404 9500
Apply Via:
info@enl.mu
To apply for this job email your details to info@enl.mu