{"id":18560,"date":"2025-12-09T14:18:50","date_gmt":"2025-12-09T14:18:50","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/mauritius\/job\/product-support-engineer-l3\/"},"modified":"2025-12-09T14:19:57","modified_gmt":"2025-12-09T14:19:57","slug":"product-support-engineer-l3","status":"publish","type":"job_listing","link":"https:\/\/jobs.dataaxisnode.com\/mauritius\/job\/product-support-engineer-l3\/","title":{"rendered":"Product Support Engineer L3"},"content":{"rendered":"<p>At SD Worx, we are looking for energetic people to join our team. With us, you get the chance to showcase your talents and grow like never before! Ready, set, apply!<br \/>\n                        \u00a0<br \/>\n                        SD Worx is a leading European provider of Payroll &amp; HR services with global reach. We have offices in Europe and Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people.Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent.\u00a0Are you ready to join us?Which tasks can you expect?<br \/>\nCoordinate daily work schedules and task assignments in close partnership with the Product Coordinator.<br \/>\nManage assigned work items end-to-end, taking full ownership from initiation to resolution.<br \/>\nFoster seamless collaboration across global teams, engaging effectively with both onshore and offshore colleagues and stakeholders.<br \/>\nDeliver exceptional service by maintaining clear, professional communication (both verbal and written) with internal customers.<br \/>\nApply a logical, analytical approach to problem-solving, utilizing SWOT analysis to navigate challenges effectively.<br \/>\nActively contribute to continuous process improvement initiatives<br \/>\nLiaise directly with Product Owners to compile comprehensive Release Notes.<br \/>\nEnsure the accuracy and clarity of all Sprint and Release Notes through thorough review and proofreading.<br \/>\nSupport the Knowledge Base Management process, maintaining documentation accuracy and completeness.<br \/>\nDevelop, update, and deliver product training sessions for internal employees.<br \/>\nMaintain the currency of all training content and materials<br \/>\nTrack trainee progress and report outcomes to relevant stakeholders.<br \/>\nCultivate a culture of knowledge sharing and collaboration within the team environment.<br \/>\nGuarantee the responsive and timely resolution of all reported incidents<br \/>\nEnsure active participation and contribution during daily team huddles\/stand-ups.<br \/>\nNote that other duties may be assigned by Agile Coach.<br \/>\nWhat do we have to offer?<br \/>\nLeaves: all types of leave granted from day 1 (annual leave, sick leave, study leave, maternity\/paternity leave, wedding leave, compassionate leave). Eligible for seniority leave after 3 years<br \/>\nInsurance benefits: Medical insurance fully paid by SD Worx for you and two dependents (children up to 18 years old). Option to upgrade available. You are also eligible to enroll your parents in your medical insurance at a subsidized rate<br \/>\nMonthly fixed transport allowance<br \/>\nNo deduction for using the company\u2019s transport after work<br \/>\nEligible for a mobile voucher, redeemable at one of four suppliers, renewable every 3 years<br \/>\nFixed internet allowance for home use<br \/>\nCareer break option<br \/>\nWorkation: possibility to work from any SD Worx location (4 weeks per year, EU only)<br \/>\nYearly performance review with remuneration review<br \/>\nYearly company bonus<br \/>\nCar loan: subsidized interest facility<br \/>\nReferral program<br \/>\nLearning opportunities: through an individual development plan and professional training<br \/>\nCareer growth: whether you want to become more of an expert in your field or want to expand your knowledge more horizontally, there is always room to grow within SD Worx!<br \/>\nWhat do you have to offer?<br \/>\nDiploma or Degree holder in IT preferably.<br \/>\nAt least 2-3 years of experience in HR \/ Payroll environment.<br \/>\n2-3 years of experience in software development, testing or application support would be an advantage.<br \/>\nKnowledge      of industry standards and project methodologies.\u00a0<br \/>\nKnowledge      of software development concepts and lifecycles.\u00a0<br \/>\nGood      analytical and problem-solving skills.\u00a0<br \/>\nSQL      Knowledge<br \/>\nPostman<br \/>\nContent management (Javascript, CSS,      HTML)<br \/>\nPlease be informed that upon successful completion of the interview process, you will be required to submit a recent Certificate of Character, and you will undergo a background check as part of our standard legal procedures.From many places, we work as one, moving from better to best together.SD Worx embraces diversity in the workplace. Diversity brings inspiration and innovation to our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin color, ethnic and social background, religion, age, disability, sexual orientation, or stage of life.<\/p>\n<p>Rue du Savoir, 11th Floor NEX Tower Cybercity,72201, Ebene, Mauritius, Cybercity, Mauritius<\/p>\n<p>Phone: (230) 407 10 00<\/p>\n<p>Apply Via:<\/p>\n<p>recruitment_mu@sdworx.com<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"recruitment_mu@sdworx.com","_company_name":"SD Worx (Mauritius) Limited","_company_website":"http:\/\/www.teamtailor.com","_company_tagline":"SD Worx is a trusted payroll and end-to-end European HR services provider with 79 years of experience, helping businesses manage their people across Europe and beyond. We're based in Belgium and have a presence in 29 countries. Since we started in Mauritius in 2016, we've grown from 275 employees to nearly 800, with plans to double our size in the next three years. We're proud to be recognized as a 'Great Place to Work' for five years in a row, and our company continues to grow, with a turnover of \u20ac1.058 billion. Joining SD Worx means being part of a company that values growth and innovation.At SD Worx Mauritius, we are focused on building capability whilst increasing the profitability across the organisation. We support SD Worx on most of the business areas such as HR, Finance, Marketing, Software Development, Testing, Implementation and Service Delivery. There are numerous opportunities at SD Worx Mauritius for people with the right blend of skills, experience and character! Are you ready to join us? Rue du Savoir, 11th Floor NEX Tower Cybercity,72201, Ebene, Mauritius, Cybercity, Mauritius (230) 407 10 00","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[11],"job-categories":[],"job-types":[12],"class_list":{"0":"post-18560","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-mauritius","7":"job-type-permanent"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job-listings\/18560","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/media?parent=18560"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job_listing_region?post=18560"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job-categories?post=18560"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job-types?post=18560"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}