The job incumbent will have to maintain a high level of customer satisfaction in partnership with our service technicians in the delivery of a premium after sales service to our customers.
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\n Job PurposeThe job incumbent will have to maintain a high level of customer satisfaction in partnership with our service technicians in the delivery of a premium after sales service to our customers.Main ResponsibilitiesTo coordinate the repairs or exchange of equipment with techniciansTo communicate and effectively assist customers with enquiries on the phone and update them on the progress of their repairsTo provide price quotations and secure approval for repairsTo handle outdoor customer requests and schedule intervention for our techniciansTo ensure that technicians receive all necessary information and documentation to carry out their interventionsTo check all warranty documentsTo ensure proper filing and prompt availability of informationRequirementsPassionate about delivering top class customer serviceHSCPractical experience in a front line customer service role handlingShould possess strong communication, listening and relationship building and problem solving skillsShould be capable of working in stressful situations and in a team to ensure that work is completed efficientlyIT literate and proficient with MS Office applicationsBenefitsHealth and Pension schemes24hr Personal Accident CoverStaff Happiness ProgramsCompany Doctor\/ Company PsychologistIncentivesStaff Discount<\/p>\n
Industrial Park 1, Riche Terre, Mauritius<\/p>\n
Phone: 2071700<\/p>\n
Apply Via:<\/p>\n
hr@thebrandhouse.mu<\/p>\n
<\/p>\n
<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"hr@thebrandhouse.mu","_company_name":"TheBrandHouse Ltd","_company_website":"http:\/\/www.thebrandhouse.mu","_company_tagline":"Welcome to TheBrandHouse Ltd!TheBrandHouse is the leading distributor and retailer of home appliances and consumer electronics in Mauritius.TheBrandHouse has been created from the merger of JM Goupille & Co, founded in 1930, one of the most reputable importers and distributors in the country, and Waterfalls Marketing, owner of the Galaxy chain of retail stores since 1991.Today, TheBrandHouse owns and manages a portfolio of brands, leaders in their respective fields of activity:Galaxy is a nationwide network of 25 multi-brand retail stores located in both urban and rural areas. Galaxy has also launched its online buying platform\u00a0www.galaxy.mu\u00a0to keep up with the ever-evolving retail market.TheBrandHouse imports, markets and distributes top international brands such as Samsung, Panasonic, Beko, Black and Decker, Elba, Galanz, Skyworth, ASUS, QUEST, JBLJMG Service Centre is the accredited service centre for TheBrandHouse and the brands it represents.Samsung BrandStores in Bagatelle Mall of Mauritius and Riche Terre Shopping Mall are retail shops dedicated to the Samsung brand.TheBrandHouse\u2019s holding company is Scott Investments Ltd (SIL).SIL is an investment company that has been in business in Mauritius for over 100 years, thereby contributing to the economic and social development of the country.SIL has interests in various fields of activity which include financial services, hotels, distribution and retailing.HOW TO APPLYPlease apply through the 'Application Link'.\u00a0 Applications sent to hr@thebrandhouse.mu will not be considered. Industrial Park 1, Riche Terre, Mauritius 2071700","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[15],"job-categories":[],"job-types":[12],"class_list":{"0":"post-19434","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-pamplemousses","7":"job-type-permanent"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job-listings\/19434","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/media?parent=19434"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job_listing_region?post=19434"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job-categories?post=19434"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job-types?post=19434"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}