{"id":19456,"date":"2026-01-13T08:04:13","date_gmt":"2026-01-13T08:04:13","guid":{"rendered":"https:\/\/jobs.dataaxisnode.com\/mauritius\/job\/customer-service-representative\/"},"modified":"2026-01-13T08:04:26","modified_gmt":"2026-01-13T08:04:26","slug":"customer-service-representative","status":"publish","type":"job_listing","link":"https:\/\/jobs.dataaxisnode.com\/mauritius\/job\/customer-service-representative\/","title":{"rendered":"Customer Service Representative"},"content":{"rendered":"<p>N\/A<br \/>\n                        \u00a0<br \/>\n                        Role SummaryThe Support Resource (Analyst) will be responsible for providing first-level support by managing user access requests, monitoring support tickets, and ensuring service level agreements (SLAs) are met. The role requires effective communication, attention to detail, and the ability to escalate issues when necessary.________________________________________Key Responsibilities\u2022\tAttend to requests for creation of user access across various platforms and systems\u2022\tRemove or modify user access in line with internal policies and procedures\u2022\tMonitor and follow up on ageing support tickets to ensure timely resolution and compliance with agreed SLAs\u2022\tEscalate system-related issues to relevant teams when required\u2022\tMaintain accurate records of requests, actions taken, and resolutions\u2022\tProvide basic support and guidance to users where applicable________________________________________Qualifications &amp; Experience\u2022\tMinimum qualification: SC\/HSC or equivalent\u2022\tPrevious experience in a support or helpdesk role is required\u2022\tStrong communication skills in both written and spoken French\u2022\tBasic knowledge of IT systems, platforms, and access management processes is an advantage\u2022\tAbility to work independently and manage multiple tasks efficiently<\/p>\n<p>Phone: <\/p>\n<p>Apply Via:<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"","_company_name":"","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[18],"job-categories":[],"job-types":[12],"class_list":{"0":"post-19456","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-moka","7":"job-type-permanent"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job-listings\/19456","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/media?parent=19456"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job_listing_region?post=19456"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job-categories?post=19456"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job-types?post=19456"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}