HSC| Diploma | degree
\n \u00a0
\n In this key role, you\u2019ll be at the heart of our customer interactions. You\u2019ll handle a variety of requests, including complex cases, and support our users with professionalism, empathy, and efficiency.Your responsibilities include:- Responding to customer inquiries across multiple channels (phone, email, chat, web\u2026).- Handling complex situations and providing personalized follow-up.- Ensuring a smooth, positive, and memorable customer experience.- Managing escalations and contributing to their resolution.- Supporting and guiding new team members.- Participating in high-value tasks and strategic initiatives.- Managing a customer portfolio and delivering first-level support.\u00a0Profile:This position offers an excellent opportunity for a customer-focused professional who enjoys helping others, continuously developing their skills, and making a meaningful impact.Full professional proficiency in French (spoken and written)\u00a0You demonstrate a strong commitment to delivering excellent customer experiences.\u00a0You maintain composure and a results-driven approach, even in high-pressure or complex situations.\u00a0You show initiative and intellectual curiosity, with a focus on continuous improvement.\u00a0You work effectively in a collaborative environment and actively contribute to knowledge sharing.\u00a0You take full ownership of assigned cases and ensure their resolution in a timely and thorough manner.\u00a0You are driven by continuous development, professional excellence, and value creation.\u00a0You bring a can-do attitude, tackle challenges head-on and challenge the status quo with new and innovative ideas.<\/p>\n
10th Floor Cyber Tower 2, Ebene Cyber City, 72201 Ebene, Republic of Mauritius, Ebene, Mauritius<\/p>\n
Phone: 402-9400<\/p>\n
Apply Via:<\/p>\n
recruit.mauritius@orange.com<\/p>\n
<\/p>\n
<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"recruit.mauritius@orange.com","_company_name":"Orange Business Services Mauritius Limited","_company_website":"https:\/\/www.orange-business.com\/en","_company_tagline":"We are making business life easier, every day and all around the world.As a global IT and communications services provider, Orange Business Services helps companies collaborate more effectively, operate more efficiently and engage better with their customers \u2013 connecting their people, sites and machines securely and reliably.Through a unique combination of robust network and IT infrastructure, managed services and professional, reliable people, we do everything we can to offer an outstanding customer experience - helping to change business life for the better.Some facts & figures:We have nearly 20,000 staff in 166 countries & territoriesOur network, the world's largest, reaches 220 countries and territories, including 88 Russian regional subdivisions and 200 Chinese cities.About our customers:3,750 multinationals | 2\/3 of top global 100 companies | 70% of Fortune 500 financial services companies | 8 million business mobile usersOrange Group has once again been named Top Employer Global & Mauritius 2019!Facebook link: https:\/\/www.facebook.com\/OBS.Mauritius\/Twitter Link: https:\/\/twitter.com\/orangebusiness 10th Floor Cyber Tower 2, Ebene Cyber City, 72201 Ebene, Republic of Mauritius, Ebene, Mauritius 402-9400","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[13],"job-categories":[],"job-types":[12],"class_list":{"0":"post-20065","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-plaine-wilhems","7":"job-type-permanent"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job-listings\/20065","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/media?parent=20065"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job_listing_region?post=20065"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job-categories?post=20065"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job-types?post=20065"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}