The Service Advisor will ensure optimum customer service, advice customers on the type of
\nrepairs\/products required and be the liaison with mechanics about necessary repairs.
\n \u00a0
\n Responsibilities and Duties:Upon reception of equipment, perform inspection and fill in required documentation accordingly.\u00a0Prepare the estimate of repairs for equipment by identifying required parts, labor or any subcontracted work if required.\u00a0Organize daily planning with team and provide regular information to responsible party on work in progress for repairs.\u00a0Follow up intervention progress and supervise to ensure that interventions are done to required standard.\u00a0Coordinate & communicate with peers upon ordered parts monitoring and work in progress.Upon completion of repairs\/intervention, do a thorough inspection of the equipment and ensure that repairs have been done up to standard.\u00a0\u00a0Ensure that all customer complaints, internal procedures are documented, handled, and successfully closed within an agreed deadline.\u00a0Ensure WIP\u2019s reports are followed, monitored, and submitted on time.\u00a0Ensure that all new and repaired equipment is delivered to the required standard.\u00a0Ensure that the workshop environment is organized and tidy.\u00a0Attend online and hands on training and be able to act as a train the trainer by transferring knowledge.\u00a0Ensure that tools are available and followed up accordingly.\u00a0Ensure that service vehicles are kept tidy and to required standard.\u00a0Be on standby for after-hour complaints or breakdowns and attend breakdowns accordingly if required.SkillsCommunication skillsTeamworkSense of organization\u00a0Customer relationsQualification & ExperienceMinimum 4 years of relevant work experience.Minimum HSC.Knowledge of a data management softwareFamiliarity with the automotive sector and industry will be a strong advantage.Holder of a valid driving license.Holder of a clean certificate of character.<\/p>\n
ER House, Viv\u00e9a Business Park, Moka, Mauritius, Moka, Mauritius<\/p>\n
Phone: 404 9500<\/p>\n
Apply Via:<\/p>\n
info@enl.mu<\/p>\n
<\/p>\n
<\/p>\n
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