diploma
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\n Context:The France Supply Chain (SCF) is responsible for ensuring the distribution of network equipment to intervention units, terminals to FT stores, and to end customers within the information system.Missions:Within this department, the Service Center carries out support activities for the SCICS, SCALER, SIGALE, and SISTER applications, in compliance with the commitments made to the Client in terms of intervention time and service restoration. It handles complex issues that are cross-functional and span multiple functional domains, involving multiple stakeholders and requiring strong knowledge of information systems and business processes.Main Activities:The responsibilities assigned to you include the following:The BI Support Specialist ensures proper monitoring, execution, and support of Business Intelligence (BI) and Analytics reports. He\/She is also responsible for managing the customer service relationship for the BI report portfolio within their scope, in accordance with company procedures and with a constant focus on customer satisfaction.Build functional expertise on the SCICS, SIGALE, and SISTER data warehouses.Provide BI support for these data warehouses by:Managing relationships with usersHandling user-reported issuesLeading the resolution of production incidentsProposing workarounds to unblock business activitiesSuggesting improvementsMaking recommendations on the use of applicationsWorking effectively in a cross-functional environmentOrganizing or participating in operational meetingsEnsure timely incident management and assistance requests for Analytics users (both verbal and written) across the following areas:Event managementIncident managementSupport request managementUser creation managementCommunication management according to BI user needsCustomer follow-up within OrangeProviding useful information and supporting the business functionalities of reports and the BI platformData Flow Monitoring for Reporting ToolsEnsure monitoring of data flows and integrations to guarantee the quality and timely update of reports. Proactively communicate with data flow owners in case of detected issues.Continuous Service Quality ImprovementContribute to cross-functional projects and provide constructive feedback to improve service quality through direct reporting or participation in committees, weekly steering committees, and knowledge-sharing sessions with experts and peers.BI Reporting Functional SupportEnsure that training received on BI reports is documented and assessable. Respond to questions related to the assigned report portfolio. Maintain strong customer relationships and implement best practices and improvement plans in daily operations.Required Skills and Qualities:Success in this role will be driven by the following skills and qualities:Strong customer satisfaction mindsetStructured and detail-oriented approachExcellent analytical and synthesis skillsAbility to work effectively in a teamStrong interpersonal skillsKnowledge of the distribution logistics environmentExperience with Business Objects and Qlik Sense architecturesAbility to develop in SQL\u00a0Technical Skills:SAP Business Objects and SQL (mandatory)Qlik Sense and Power BI (nice to have)Minimum Requirements:Minimum degree (bachelor\u2019s level \u2013 BAC +3) in IT and\/or an equivalent qualification2\u20133 years of experience in IT support, development, or testingExperience with BI solutions is requiredKnowledge:Strong written and verbal communication skillsCustomer relationship managementKnowledge of Service Level Agreements (SLAs) within a support chainExperience in software development or testing is an advantageAbilities:Excellent communication skillsStrong customer-facing skillsGood time management and organizational skillsTeam-oriented mindset with a collaborative approach to problem-solvingStrong commitment to following predefined processesAbility to build relationships with peers, management, and clientsProactive, motivated, and determined attitudeFlexibility regarding working hoursAbility to work under pressure and multitask, using a team-based approach when neededResults-driven with strong problem-solving skillsWillingness to learn and expand knowledgeIncident resolution expertiseStrong analytical and troubleshooting skillsYou bring a can-do attitude, tackle challenges head-on, and challenge the status quo with new and innovative ideas.<\/p>\n
10th Floor Cyber Tower 2, Ebene Cyber City, 72201 Ebene, Republic of Mauritius, Ebene, Mauritius<\/p>\n
Phone: 402-9400<\/p>\n
Apply Via:<\/p>\n
recruit.mauritius@orange.com<\/p>\n
<\/p>\n
<\/p>\n
<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"_promoted":"","_job_location":"","_application":"recruit.mauritius@orange.com","_company_name":"Orange Business Services Mauritius Limited","_company_website":"https:\/\/www.orange-business.com\/en","_company_tagline":"We are making business life easier, every day and all around the world.As a global IT and communications services provider, Orange Business Services helps companies collaborate more effectively, operate more efficiently and engage better with their customers \u2013 connecting their people, sites and machines securely and reliably.Through a unique combination of robust network and IT infrastructure, managed services and professional, reliable people, we do everything we can to offer an outstanding customer experience - helping to change business life for the better.Some facts & figures:We have nearly 20,000 staff in 166 countries & territoriesOur network, the world's largest, reaches 220 countries and territories, including 88 Russian regional subdivisions and 200 Chinese cities.About our customers:3,750 multinationals | 2\/3 of top global 100 companies | 70% of Fortune 500 financial services companies | 8 million business mobile usersOrange Group has once again been named Top Employer Global & Mauritius 2019!Facebook link: https:\/\/www.facebook.com\/OBS.Mauritius\/Twitter Link: https:\/\/twitter.com\/orangebusiness 10th Floor Cyber Tower 2, Ebene Cyber City, 72201 Ebene, Republic of Mauritius, Ebene, Mauritius 402-9400","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary":"","_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[13],"job-categories":[],"job-types":[12],"class_list":{"0":"post-20489","1":"job_listing","2":"type-job_listing","3":"status-publish","4":"hentry","5":"job_listing_region-plaine-wilhems","7":"job-type-permanent"},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job-listings\/20489","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/users\/2"}],"wp:attachment":[{"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/media?parent=20489"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job_listing_region?post=20489"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job-categories?post=20489"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.dataaxisnode.com\/mauritius\/wp-json\/wp\/v2\/job-types?post=20489"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}