Responsible for ensuring exceptional guest experiences by providing personalised assistance, handling inquiries and complaints, coordinating services, and maintaining strong guest relationships to enhance satisfaction and loyalty.
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\n Job Duties:Welcomes and greets guests promptly and politely as per Hotel standards and procedures;Assists in organising special events such as weddings, dinners, cocktails as per guest demand;Maintains a close liaison with travel agencies regarding information of clients\u2019 needs, special requests and VIP treatment;Provides all necessary information and assistance as instructed by the Head of Department to all clients during their stay at the hotel;Converses with guests to obtain feedback on quality of services and suggestions, if any for improvement and relays this information as per Hotel policy.Candidate Profile:Diploma in Hospitality Management or equivalent;Previous professional experience in related function will be an advantage;Good communication and organisational skills;Should possess a pleasant and outgoing personality;Strong customer service orientation and problem-solving abilities;Able and willing to perform odd hours of work including Sundays, public holidays and cyclonic days;Fluent in written and spoken English and French;Knowledge of a third language will be a definite advantage.<\/p>\n
Beachcomber House, Botanical Garden Street, Curepipe, Mauritius<\/p>\n
Phone: 6019000<\/p>\n
Apply Via:<\/p>\n
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