Handle calls, emails, and chats with a positive attitude in fluent French (C1\/C2 level only). Assess customer needs accurately and provide satisfactory solutions. Flexibility to work various shifts, including nights, weekends and public holidays.
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\n About Us: Tropical Consulting Limited is a dynamic and innovative startup operating in Mauritius for the last 4 years. We are committed to providing exceptional sales, service and marketing solutions to our diverse clientele. We pride ourselves on our dedication to exceeding expectations and building lasting relationships with our most esteemed customers. Our website: https:\/\/www.tropicalconsultingltd.com\/Office Address: 11th floor, Ebene Views (ex Bramer House), Ebene, Mauritius\u00a0Key Requirements: \u25cf Fluent in both verbal and written French (C1-C2 level) with proficient English skills for business communication. \u25cf Exceptional communication abilities on chat & email with high confidence. Good communication skills on the phone is an advantage. \u25cf Excellent interpersonal skills, with the ability to build lasting and valuable relationships. \u25cf Demonstrated business acumen and sales-oriented approach. \u25cf Proven ability to deliver results and provide outstanding service within tight deadlines. \u25cf Strong problem-solving abilities, analytical skills and attention to detail. \u25cf Ability to handle multiple tasks and prioritize effectively in a fast-paced environment. \u25cf A positive attitude and a commitment to providing outstanding service to customers. \u25cf Flexibility to work in rotational shifts (8 AM – 5 PM or 5 PM –\u00a0 2 AM), public holidays and weekends, as needed. \u25cf High school diploma or equivalent; a degree in a related field is a plus. Main Responsibilities: \u25cf Resolve customer enquiries by chat and email with a positive and service-oriented attitude. \u25cf Collaborate with cross functional international teams to ensure delivery of top notch customer service experience. \u25cf Evaluate the nature of customers’ enquiry accurately and determine the appropriate action to be taken \u25cf Build sustainable relationships of trust through open and positive interactions with customers \u25cf Apply systematic and logical thinking to solve complex issues \u25cf Escalate complex issues to the appropriate departments for further investigation and resolution.\u25cf Monitoring the activities of regular players and upsell on chats and outbound phone calls by offering personalized recommendations. \u25cf Provide feedback and insights to improve our products and services. \u25cf Maintaining a detailed understanding of the products and services to provide competent advice and support.Why Choose Us and What We Offer: \u25cf Opportunity to work in an open, friendly and supportive atmosphere. \u25cf Exposure to a diverse and international team of professionals, fostering career growth. \u25cf Excellent prospects for career advancement in a fast growing startup. \u25cf Competitive salary with bonuses and incentives based on KPIs and personal performance. \u25cf Comprehensive company paid health insurance, including dental care and optical coverage. \u25cf 22 days of paid annual leave. \u25cf Work life balance \u25cf Exciting team-building events. \u25cf Office transport for pickup and drop \u25cf Complimentary coffee, snacks, and beverages at the office.<\/p>\n
11th Floor, Eb\u00e8ne Views(Ex Bramer House), Hotel Avenue,, Ebene, Mauritius<\/p>\n
Phone: 59763550<\/p>\n
Apply Via:<\/p>\n
greatjobs@tropicalconsultingltd.com<\/p>\n
<\/p>\n
<\/p>\n
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